senior technical manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Team player offering dynamic personality and strengths in cultivating relationships with clients. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.

  • Issue resolution/troubleshooting
  • Technical staffing
  • Production updates
  • Implementation oversight
  • Risk management
  • Schedule coordination
Education and Training
Hayward Adult School Hayward, CA Expected in High School Diploma : - GPA :
Caci International Inc. - Senior Technical Manager
Langley, VA, 08/2016 - 12/2019

Job Responsibilities:

• Lead all product complaint investigations (critical and non-critical) with minimal guidance and ensure investigation action plans and final investigation summaries are accurate, include appropriate corrective actions, and follow company standards. Collaborate with departments (e.g. Affiliates, Manufacturing/Packaging Sites, External Quality) to establish appropriate, efficient, and timely.investigation strategies.

• Lead root cause analysis and present at QRB.

• Apply advanced theory, technical principles, expert judgment, and cross-functional expertise to independently address a broad range of complex problems.

• Develop solutions to complex product complaint issues and Quality initiatives with inter-organizational impact following cGMP regulations and Genentech standards.

• Ensure appropriate application & integration of cGMPs in the product complaints management system.

• Draft personal performance accountabilities and provide input to departmental objectives.

• Draft personal development plan and work with department manager to determine development activities for the calendar year.

• Establish work priorities to meet targets and timelines and effectively manage competing priorities, with minimal escalation.

• Serve as the Quality representative on cross-functional and.multi-site teams.

• Identify, design, and implement department or cross-functional business process improvements.

• Analyze complaint information and identify potential Quality issues including performing trend analysis.

Collaborate with key stakeholders to foster effective interdepartmental and cross-functional partnership solutions.

• Develop, train, and mentor personnel and internal customers on relevant business processes.

• Collaborate and influence department procedures (e.g. SOPs, FNs, etc ...).

• Notify Management of potential quality or regulatory issues that may affect product quality or regulatory compliance.

• Inform management of critical product complaints and provide timelY impact assessments of potentially affected products, materials or processes.

• Review and approve product complaint investigation reports and supporting documentation.

• Educate departments on the best practices for conducting investigations and root cause analysis.

• Lead department project teams to resolve product complaint process deficiencies identified.

• Assess the accuracy of root cause determinations based on a thorough evaluation of possible failure modes.

• Present product complaint records and/or reports during periodic audits and regulatory inspections.

• Perform receipt, sample handling evaluations and testing, including potential biohazardous and cytotoxic materials.

• Communicate with patients and Health Care professionals.

• Perform any other tasks as requested by Management to support Quality oversight activities

Pepsico - Quality Control Manager
Roanoke, VA, 06/1990 - 08/2016
  • Directed performance and quality objectives for product release spanning employee training and supervision, improvement initiatives, safety compliance, scheduling and departmental goal attainment.
  • Observed customer specifications by monitoring quality control of finished products.
  • Handled scheduling procedures for department and directed team members in setting and achieving goals.
  • Coached team of 7 staff members in product release to boost department efficiency.
  • Stayed abreast of local, state and federal regulations to bolster compliance of corporate procedures.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Delivered reports on quality control metrics to internal departments for analysis.
  • Reviewed specifications for products.
Honeywell - Manufacturing Technician
Woodridge, IL, 08/1985 - 06/1990
  • Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
  • Adhered to applicable regulations, policies and procedures for safety and environmental compliance.
  • Kept production logs and maintained job material inventory.
  • Practiced safe and hazard-free work environments in line with company standards.

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Resume Overview

School Attended

  • Hayward Adult School

Job Titles Held:

  • Senior Technical Manager
  • Quality Control Manager
  • Manufacturing Technician


  • High School Diploma

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