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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Team player offering dynamic personality and strengths in cultivating relationships with clients. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Issue resolution/troubleshooting
  • Technical staffing
  • Production updates
  • Implementation oversight
  • Risk management
  • Schedule coordination
Experience
08/2016 to 12/2019
Senior Technical Manager Caci International Inc. Langley, VA,

Job Responsibilities:

• Lead all product complaint investigations (critical and non-critical) with minimal guidance and ensure investigation action plans and final investigation summaries are accurate, include appropriate corrective actions, and follow company standards. Collaborate with departments (e.g. Affiliates, Manufacturing/Packaging Sites, External Quality) to establish appropriate, efficient, and timely.investigation strategies.

• Lead root cause analysis and present at QRB.

• Apply advanced theory, technical principles, expert judgment, and cross-functional expertise to independently address a broad range of complex problems.

• Develop solutions to complex product complaint issues and Quality initiatives with inter-organizational impact following cGMP regulations and Genentech standards.

• Ensure appropriate application & integration of cGMPs in the product complaints management system.

• Draft personal performance accountabilities and provide input to departmental objectives.

• Draft personal development plan and work with department manager to determine development activities for the calendar year.

• Establish work priorities to meet targets and timelines and effectively manage competing priorities, with minimal escalation.

• Serve as the Quality representative on cross-functional and.multi-site teams.

• Identify, design, and implement department or cross-functional business process improvements.

• Analyze complaint information and identify potential Quality issues including performing trend analysis.

Collaborate with key stakeholders to foster effective interdepartmental and cross-functional partnership solutions.

• Develop, train, and mentor personnel and internal customers on relevant business processes.

• Collaborate and influence department procedures (e.g. SOPs, FNs, etc ...).

• Notify Management of potential quality or regulatory issues that may affect product quality or regulatory compliance.

• Inform management of critical product complaints and provide timelY impact assessments of potentially affected products, materials or processes.

• Review and approve product complaint investigation reports and supporting documentation.

• Educate departments on the best practices for conducting investigations and root cause analysis.

• Lead department project teams to resolve product complaint process deficiencies identified.

• Assess the accuracy of root cause determinations based on a thorough evaluation of possible failure modes.

• Present product complaint records and/or reports during periodic audits and regulatory inspections.

• Perform receipt, sample handling evaluations and testing, including potential biohazardous and cytotoxic materials.

• Communicate with patients and Health Care professionals.

• Perform any other tasks as requested by Management to support Quality oversight activities

06/1990 to 08/2016
Quality Control Manager Pepsico Roanoke, VA,
  • Directed performance and quality objectives for product release spanning employee training and supervision, improvement initiatives, safety compliance, scheduling and departmental goal attainment.
  • Observed customer specifications by monitoring quality control of finished products.
  • Handled scheduling procedures for department and directed team members in setting and achieving goals.
  • Coached team of 7 staff members in product release to boost department efficiency.
  • Stayed abreast of local, state and federal regulations to bolster compliance of corporate procedures.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Delivered reports on quality control metrics to internal departments for analysis.
  • Reviewed specifications for products.
08/1985 to 06/1990
Manufacturing Technician Honeywell Woodridge, IL,
  • Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
  • Adhered to applicable regulations, policies and procedures for safety and environmental compliance.
  • Kept production logs and maintained job material inventory.
  • Practiced safe and hazard-free work environments in line with company standards.
Education and Training
Expected in
High School Diploma:
Hayward Adult School - Hayward, CA
GPA:

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resume Strength

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Resume Overview

School Attended

  • Hayward Adult School

Job Titles Held:

  • Senior Technical Manager
  • Quality Control Manager
  • Manufacturing Technician

Degrees

  • High School Diploma

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