Motivated Technical Account Manager with solid experience implementing and maintaining large scale, cloud based initiatives for large companies. Customer service oriented and loves finding creative and efficient solutions for a client's most pressing challenges.
Excel + Office Suite
SaaS implementation / Cloud support
SQL and MySQL
Strong verbal communication
Customer Service Oriented
Senior Technical Account Manager, Current Yardi Systems – Dallas,
Implemented and maintained cloud based product line for largest companies in SFH real estate
Key contributor and driver for team's evolving processes and growth strategies
Mastered technical aspects of our product and became technical POC for the team
Key member of project based team specifically created to manage and implement non-traditional clients that require specialty solutions
Associate Technical Account Manager - Specialty Solutions Group, 10/2014
to 05/2016 Yardi Systems – Irving,
Acted as client liaison and single point of contact for program issues, enhancement and custom programming requests.
Managed client implementation by providing guidance and coordination in, but not limited to, the following areas: hardware and configuration, business processes, project plans,documentation, data conversion, software installation and setup, onsite training and implementation, custom programming and software issues.
Responsible for learning and staying informed on current industry rules, regulations, and best practices.
Supported client use of Voyager functions
Counseled clients in process and procedures for implementing software
Responsible for entering Knowledge Base items and TRs (technical reports of program issues) based on client experiences and feedback
Review MCFs and other service claims for accuracy and ability to take to revenue
Provide finance reporting and metrics on service related deals, milestones and backlog.
Evaluate and assess the impact of pricing structure and discounts on the Professional Services organization.
Build and maintain effective working relationships with sales operations and corporate organizations in order to work complex issues where analysis of situations or data requires an in depth evaluation of various factors.
Intern - Global Distribution Operations, 05/2013
to 05/2014 VCE – Richardson,
Financial Reporting through Excel
Created a "Quote Book" used extensively by the Distribution and Channels Operations team as an interim tracking and reporting solution for all quoted deals
Salesforce Database Cleanup
Bachelor of Science: Economics,
May 2014 University of North Texas - Denton,
Minor in Japanese
Recipient of Melton-CochranScholarship from the Department of Economics, 2013-2014