Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Accomplished product manager & leader with experience in startup, growth, and established organizations. An effective Voice Of The Customer in multiple domains including Marketing Technologies, ERP, CRM, and geo/location technologies to assess organization and market requirements. Focused on creating and guiding teams that bring enterprise products to market, produce tangible results, and achieve operational excellence.

  • Product Strategy & Roadmapping
  • Market & Product Requirements Documents
  • Program & Project Management
  • Staff & Resource Management
  • SaaS Business Models
  • Preparation of Business Cases
  • Vendor Management
  • Agile Product Development
2016 to Current Senior Team Manager, Digital Product Management Us Bank | Beachwood, OH,
  • Lead team of product managers, contractors, and vendors in managing, extending, and supporting platforms and products for delivery of personalized and templated communications to engage clients and deliver regulatory communications.
  • Partner with internal technology and content partners to modernize Client Communications Platforms.
  • Manage vendor relationships, deliverables, and negotiate contracts and agreements.
  • Reduce projected platform TCO by $1M annually by developing strategies for consolidation of products and platforms to align with corporate objectives.
  • Successfully obtain initiative funding by developing and presenting business cases to leadership.
  • Improved user satisfaction by 26% in six months through creating product roadmaps, defining requirements, and delivering enhancements that targeted users needs.
  • Deliver over 12M communications annually via print and email channels to engage clients, drive net new assets, and service accounts.
  • Devise and champion methods to capture the Voice Of The Customer including establishment of Product Advisory Boards, User Surveys, and stakeholder interviewing.
  • Devise and lead product visioning activities to gain alignment and provide direction, and measure business outcomes.
2013 to 2015 Senior Product Manager Tanium | Fredericksburg, VA,
  • Integrate products of new acquisitions with core software products in high growth company focused on delivering civic solutions and enterprise software for federal, state, and local government markets.
  • Develop and implement ‘playbook’ identifying tactical integrations to accelerate product wins, applied to 5 acquisitions in 12 month period, expanding business domains served, and >$5MM additional revenue.
  • Create road maps and strategic initiatives to develop and extend common services in payment processing across companies portfolio of products, achieving > 30% CAGR within portfolio.
  • Lead cross functional, matrixed, and geographically distributed teams to deliver product and solutions.
  • Create product positioning and value propositions, develop sales presentations, webinars, pricing, and early adopter programs with Marketing, Sales Operations, Sales & Account Management, legal, and support teams to drive adoption of new product releases.
  • Discover, establish, and manage new OEMs and vendor relationships to extend product solution.
  • Provide sales and proposal teams with product guidance and solution architecture on high value (>$2MM) strategic RFP responses.
  • Conceived, evangelized, and led new product innovation.
  • Led proof of concepts in Augmented Reality with mobile devices for field use in Asset Management markets.
  • Simplify civic processes by integrating Decision Management and Business Rule Engine toolsets in products.
2012 to 2013 Director, Product Management Us Bank | Bedford, OH,
  • Establish product management function for institutionally funded startup.
  • Define market requirements of Minimum Viable Product of Application Deployment Controller services, validate through relationships and coordination with customers with Proof of Concept engagements, and perform competitive analysis.
  • Provided product management expertise to small team raising >$6MM in series A capital.
  • Product definition for cloud based, software-as-a-service (SaaS) model focused on enterprise and B2B customers, with commodity cloud platforms.
  • Create integrated product roadmap incorporating architecture and staffing plans, with detailed product feature backlog and user stories.
  • Design web analytics and split test experiments to validate business model for Software Defined Networking, Application Deployment Controller (ADC), Software Load Balancer, and High Availability markets.
2008 to 2012 Senior Product Manager DigitalGlobe, Inc | City, STATE,
  • Management and oversight of Elevation, 3D product lines, and core imagery products.
  • Strategic planning to develop and expand product usage, drive adoption within emerging global imagery markets including Mining, Energy, Transportation, International Civil Government, Defense and Intelligence, and other customer segments.
  • Create product roadmaps to drive revenue growth in a $350MM/yr company.
  • Oversee launch of new products through coordination with all internal stakeholders including operations, sales, professional services, finance, and legal.
  • Development and delivery of Go To Market and Product Launch Plans, and ensure their success with demand generation campaigns.
  • Define new product requirements, lead product development teams to deliver business and technical solutions.
  • Validate market needs with domestic and international resellers, national accounts, sales, and end-users globally.
  • Travel throughout Americas and Asia for business with customers and product suppliers.
  • Project management and oversight to deliver large opportunities ($1MM or larger) on-time and on-budget.
  • Establish new global supply chains with product fulfillment capabilities within US, Canada, and Asia, managed key vendor relationships to create and deliver content, reduce cost of goods sold, and meet production objectives.
  • Drive "order to cash" processes for new products with diverse company stakeholders including finance, operations, marketing, and sales.
  • Develop product concepts, assess market viability.
  • Create and manage product specifications – author Business and Market Requirement Documents.
  • Communication across diverse set of product teams, geographies, and functional areas.
Expected in Bachelor of Science | Colorado State University, Fort Collins, CO GPA:
Activities and Honors
  • Q4 2018 "Catalyst For Change", Schwab Digital Cross-Enterprise Platforms

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