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Senior Team Manager, Digital Product Management Resume Example

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SENIOR TEAM MANAGER, DIGITAL PRODUCT MANAGEMENT
Summary

Accomplished product manager & leader with experience in startup, growth, and established organizations. An effective Voice Of The Customer in multiple domains including Marketing Technologies, ERP, CRM, and geo/location technologies, skilled in assessing organization and market requirements. Focused on creating and guiding teams to bring enterprise products to market, produce tangible results, and achieve operational excellence.

Skills
  • Product Strategy & Roadmapping
  • Market & Product Requirements Documents
  • Program & Project Management
  • Staff & Resource Management
  • Agile Product Development
  • Vendor Management
Experience
Senior Team Manager, Digital Product Management | 01/2016 to Current
Charles Schwab - Denver, CO
  • Lead team of product managers, contractors, and vendors in managing, extending, and supporting platforms and products for delivery of personalized and templated communications to engage clients and deliver regulatory communications.
  • Partner with internal technology and content partners to modernize Client Communications Platforms.
  • Manage vendor relationships, deliverables, and negotiate contracts and agreements.
  • Reduce projected platform TCO by $1M annually by developing strategies for consolidation of products and platforms to align with corporate objectives.
  • Successfully obtain initiative funding by developing and presenting business cases to leadership.
  • Improved user satisfaction by 26% in six months through creating product roadmaps, defining requirements, and delivering enhancements that targeted users needs.
  • Deliver over 12M communications annually via print and email channels to engage clients, drive net new assets, and service accounts.
  • Devise and champion methods to capture the Voice Of The Customer including establishment of Product Advisory Boards, User Surveys, and stakeholder interviewing.
  • Devise and lead product visioning activities to gain alignment and provide direction, and measure business outcomes.
Senior Product Manager | 01/2013 to 01/2015
Accela, Inc - San Ramon, CA
  • Integrate products of new acquisitions with core software products in company focused on delivering civic solutions and enterprise software for federal, state, and local government markets.
  • Develop and implement ‘playbook' identifying tactical integrations, applied to 5 acquisitions in 12 month period, expanding business domains, and >$5MM additional revenue.
  • Create road maps and strategic initiatives to develop and extend common services in payment processing across companies portfolio achieving > 30% CAGR.
  • Lead cross functional, matrixed, and geographically distributed teams to deliver product and solutions.
  • Create product positioning and value propositions, develop sales presentations, webinars, pricing, and early adopter programs with Marketing, Sales Operations, Sales & Account Management, legal, and support teams to drive adoption of new product releases.
  • Provide sales and proposal teams with product guidance and solution architecture on high value (>$2MM) strategic RFP responses.
  • Led proof of concepts in Augmented Reality with mobile devices for field use in Asset Management markets.
  • Simplify civic processes by integrating Decision Management and Business Rule Engine toolsets in products.
Director, Product Management | 01/2012 to 01/2013
Lagrange Systems - Boulder, CO
  • Establish product management function for institutionally funded startup.
  • Define market requirements of Minimum Viable Product of Application Deployment Controller services, validate through relationships and coordination with customers with Proof of Concept engagements, and perform competitive analysis.
  • Provided product management expertise to small team raising >$6MM in series A capital.
  • Product definition for cloud based, software-as-a-service (SaaS) model focused on enterprise and B2B customers, with commodity cloud platforms.
  • Create integrated product roadmap incorporating architecture and staffing plans, with detailed product feature backlog and user stories.
  • Design web analytics and split test experiments to validate business model for Software Defined Networking, Application Deployment Controller (ADC), Software Load Balancer, and High Availability markets.
Senior Product Manager | 01/2008 to 01/2012
DigitalGlobe, Inc - Longmont, CO
  • Strategic planning, management, and oversight of Elevation, 3D product lines, and core imagery products.
  • Expand product usage and adoption within emerging global imagery markets including Mining, Energy, Transportation, Civil Government, Defense and Intelligence, and other customer segments.
  • Create product roadmaps to drive revenue growth in a $350MM/yr company.
  • Oversee launch of new products through coordination with all internal stakeholders including operations, sales, professional services, finance, and legal.
  • Define new product requirements, lead product development teams to deliver business and technical solutions.
  • Validate market needs with domestic and international resellers, national accounts, sales, and end-users globally.
  • Project management and oversight to deliver large opportunities ($1MM or larger) on-time and on-budget.
  • Establish new global supply chains within US, Canada, and Asia, managed key vendor relationships to create and deliver content, reduce cost of goods sold, and meet production objectives.
  • Drive "order to cash" processes for new products with diverse company stakeholders including finance, operations, marketing, and sales.
Education
Colorado State University - Fort Collins, CO
Bachelor of Science
Certification & Training
  • Certified Scrum Master (CSM)
  • Pragmatic Marketing Certification
  • ITIL V3 Foundation Certification
  • US Secret Security Clearance
Activities and Honors
  • Q4 2018 "Catalyst For Change", Schwab Digital Cross-Enterprise Platforms
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Resume Overview

Companies Worked For:

  • Charles Schwab
  • Accela, Inc
  • Lagrange Systems
  • DigitalGlobe, Inc

School Attended

  • Colorado State University

Job Titles Held:

  • Senior Team Manager, Digital Product Management
  • Senior Product Manager
  • Director, Product Management

Degrees

  • Bachelor of Science

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