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Versatile professional with extensive background in successfully managing and executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues and clients, building relationships, and achieving key milestones. Excellent reputation for resolving problems and improving customer satisfaction. Technologically savvy with the proven ability to utilize a variety of software and technology. Enthusiastic problem solver and talented team leader with superior planning and decision-making skills. Eager to apply natural leadership talents and 10 years of healthcare experience towards an administrative leadership position.
Howard University - Washington, DC
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Evolution Gaming – Southfield, MI,
- Illustrate effective leadership skills by successfully managing the day-to-day work and direction for a team of seven supervisors; recognized for coordinating with all agency managers and administrative staff to provide excellent project management support
- Display stribg analytical abilities by regularly tracking and analyzing weekly agency reports to determine needed improvements and clearly articulate and present technical findings and outcomes to support future endeavors
- Showcase strengths in performance management and process improvement by overseeing the performance management process; develop and implement goal setting techniques and performance appraisals with a a focus on delivering additional needs based training
- Demonstrate exceptional interpersonal skills by building and maintaining client relationships, implementing strategic decisions that anticipate client needs, and intervene when necessary to resolve client issues
Copart – Milwaukee, WI,
- Instrumental in the opening of a new medical/physical therapy office in collaboration with internal and external stakeholders through effective project management skills
- Served as a project coordinator by training key team members, forecasting, scheduling, and monitoring project timelines, and updating leadership regarding project status
- Experienced at recruiting, interviewing, and building a dynamic team of healthcare professionals who support all office procedures and productivity objectives
- Spearheaded the smooth transition of projects from pre-development to design by implementing optimized processes and achieving key milestones
- Streamlined operations by supporting the needs of stakeholders, building strong client relationships, and removing potential roadblocks; managed resources, oversaw schedules, worked with vendors, and generated purchase orders and invoices
- Performed fundamental office duties such as handling multiple phone lines, patient check out, billing, patient intake, insurance verification, scheduling, and processing/reconciling payments
University Of Utah Medical Group – Orem, UT,
- Demonstrated subject area expertise by maintaining current knowledge regarding large durable medical equipment orders, and aided patients with ordering referrals and insurance coverage
- Dedicated to exceptional customer service by maintaining a calm, friendly demeanor with upset customers to de-escalate stressful situations; verified patients’ insurance coverage for all orders via insurance phone system or website
- Responsible for performing insurance verification, pre-certification, and pre-authorization for purchase or rental of durable medical equipment; ensured deductibles/copays were collected and processed for self-pay orders
Potomac Physician Associates – City, STATE,
- Showcased strengths in customer service and interpersonal communication by providing knowledge assistance to a diverse range of patients; recognized for de-escalating customer grievances and payment issues
- Served as a liaison between patients, doctors, and staff members to coordinate all levels of care; scheduled appointments for over 3,000 patients at a practice of 11 providers
- Demonstrated effective administrative support skills by overseeing medical record department ensuring record requests were being processed efficiently in compliance with HIPAA and OSHA
- Displayed adaptability by performing a variety of tasks including performing insurance verification, pre-certification, and pre-authorization, overseeing inventory, and maintaining financial records
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Resume Overview
School Attended
- Howard University
Job Titles Held:
- Senior Team Manager
- Project Coordinator/Client Specialist
- Customer Service Representative
- Patient Coordinator
Degrees
- Bachelor of Science
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