LiveCareer-Resume

senior support assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Committed, loyal, hard working employee offering solid skills in customer relations and willing to handle challenges in all types of environments. Good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks. Provides excellent customer service. Considered valuable asset to organization. Focused on boosting customer satisfaction. Willing to take on new tasks. Definitely has a positive attitude.

Skills
  • Professional and Courteous
  • Customer Service
  • Task Prioritization
  • Relationship Building
  • Management Team Building
  • Multitasking and Prioritization
  • Customer Relations
  • Willingness to Learn
  • Problem Resolution
  • Active Listening
  • People Skills
  • Friendly, Positive Attitude
  • Good Work Ethic
Experience
Senior Support Assistant, 03/2017 - Current
Gilbane Building Company Irvine, CA,
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Oversaw invoicing and billing functions, achieving consistent and accurate payments.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Work collections list by calling and emailing customers to get payment of past due invoices. Making notes on grid as to when we can expect payment if they have not already paid
  • Running credit card payments through authorize.net
  • Updating all new credit card and ACH information in Simpro, then update ARB in authorize.net.
  • Speak directly with customer to handle all cancellations and transfers.
  • create new client files with signed contract, zone list, responsible party list and alarm certificate. Check to make sure all information in CMS and Simpro is correct.
  • Updating of Responsible party list when new property manager or other comes on board with client.
Meat & Cheese Manager, 04/2010 - 03/2017
City Market City, STATE,
  • Delivered expert customer service to store patrons and assisted with locating desired items.
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
  • Analyzed store's inventory and ordered merchandise and products to keep stock level.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Jr Assistant, 03/2005 - 01/2010
D.R Horton Homes City, STATE,
  • Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
  • Engaged weekly with management teams, construction contractors and clients to communicate and evaluate project status results.
  • Answered phone calls and emails from potential and existing customers.
  • Reviewed sales strategies and marketing plans to optimize strategies and enhance results.
  • Walked lots with customer. Making sure this is where they would like to build
  • Provide customer with all the information they need to make the best decision for their new home.
  • Meet daily with construction foreman about where they are with each home, so the customer is always informed.
  • Completed job checklists with customers and answered questions and solved problems before closing projects.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Ultimate goal is that the customer is happy with their new home
Air Freight Sales Manager, 04/1995 - 01/2005
Service By Air City, STATE,
  • First and foremost always maintain excellent customer service.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Attended trade shows for in-person engagement and network building.
  • Achieved company growth and brand development through market expansion and sales.
  • Created and maintained sales environment to support business objectives.
  • Presentation with companies such a Coors Brewery. Detailing rates, pick up and deliveries. Eventually landing this account was a huge success for our business.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
Education and Training
High School Diploma: , Expected in 05/1981
-
Alameda High - Lakewood, CO,
GPA:
Status -

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Resume Overview

School Attended

  • Alameda High

Job Titles Held:

  • Senior Support Assistant
  • Meat & Cheese Manager
  • Jr Assistant
  • Air Freight Sales Manager

Degrees

  • High School Diploma

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