Senior Supervisor skilled in Shipping and receiving and managing complex projects with general oversight to improve company performance. Effectively communicates within and outside function to gain cooperation on operational processes, practices and procedures. Documented leadership success in making moderate to substantial cost effective improvements to enhance staff training and productivity and achieve all quality and safety goals. Direct operations manager bringing 22 years of experience in the logistic industry. Hardworking and innovative individual with talents in leading company initiatives, establishing vendor partnerships and conducting employee relationships. Available all hours of the day including nights and weekends. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Skills
Training content creation
Data Analysis
Staff oversight
Coaching and mentoring
Staff training and development
Operations management
Compliance understanding
Staff Management
Staffing and scheduling
Complaint resolution
Change Management
Distribution and warehousing
Warehouse management systems
Shipping and receiving
Safety and compliance
Cost reduction
Production planning
Order picking and processing
Forklift Operations
Staff supervision
Relationship development
Team management
Operational improvement
Organization
First Aid/CPR
Regulatory Compliance
Supervision
Project organization
Problem resolution
Process improvement
Team building
Customer service
Crown, Raymond, Toyota forklift certified.
Account management
Account retention
Product knowledge
Risk management
Underwriting and adjustments
Life insurance
Health insurance
Work History
06/2020 to Current
Insurance Sales AgentAlorica – Biloxi, MS,
Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
Quoted and calculated premium rates for policies, using rate book and calculator.
Sold health, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Collected, analyzed and validated agency commissions.
Calculated premiums and established payment methods for sales.
Finalized sales and collected necessary deposits.
Drove team revenue totals by bringing in top sales numbers.
Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
03/2019 to 05/2020
Senior SupervisorJbt Corporation – Dallas, TX,
Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
Assessed problems and conflicts and resolved independently.
Identified under performing areas and implemented effective process improvements.
Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
Recruited, hired and trained staff and provided ongoing feedback and 6 month performance evaluations for development.
Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
Established and maintained filing systems, retrieved data using QMR and prepared management reports.
Facilitated change management activities for department and staff of 53 individuals.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Communicated best practices among on-site and external personnel to align efforts and goals.
Delegated daily tasks to over 50 employees to provide development opportunities.
Supervised site investigations, reported issues and escalated those that required further assistance.
Conducted research to address shipping errors and packaging mistakes.
Led value-added customer service team that consistently over-delivered on customer expectations.
Implemented inventory adjustment strategies to improve processes, systems and behavior.
Handled day-to-day shipping and receiving overseeing more than 200,000 packages per day.
Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
Managed over $150 million in inventory and 65 employees in 1.5 million square-foot warehouse for Wal-Mart Inc.
Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
01/1998 to 01/2008
Warehouse ManagerCashman Equipment – Elko, NV,
Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Planned delivery routes according to traffic, weather and types of delivery.
Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
07/1996 to 05/1998
Construction FramerDakota Storage Buildings – Milbank, SD,
Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests and available inventories.
Cut, measured and shaped wood using various saws and hand tools after inspecting blueprints, build areas and work orders.
Developed proficiency in stain-grade trim work, hanging doors and drilling and setting door hardware.
Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
Read and effectively used truss-roof prints to cut and set roofs accordingly.
Specialized in foundations, framing and finish carpentry.
Completed tasks according to technical document requirements and specifications to work with accuracy.
Repaired roofs and flooring and remodeled bathrooms and kitchens with a number of different material from start to finish.
Education
Expected in 06/1996
High School Diploma: East High School - Cheyenne, WY, GPA:
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