senior student engagement officer resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Student Engagement professional with extensive background in design, delivery and evaluation of complex educational programs. Successfully manages education program budgets, identifies areas of growth and coordinates events to promote support services. Demonstrated experience in organizing University-wide initiatives and collaborating with educational leaders to make data-driven decisions.

  • Budgets
  • Team management
  • Stakeholder development and management
  • Communications
  • MS Office
  • Project organisation
  • Process improvement
  • Business operations
  • Customer service
  • Operational improvement
Work History
02/2015 to 07/2020
Senior Student Engagement Officer Montana State University, Inc Bozeman, MT,
  • Worked with College staff, Regional Student Engagement teams and other internal and external stakeholders to organise orientation, engagement and enrichment activities/ events and programs across all campuses and online.
  • Enhanced collaboration between expert committee members by preparing meeting materials and taking clear notes to distribute to wider stakeholders.
  • Supported administrative logistics of events planning, including internal and external stakeholder liaison, event booking and event promotions.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, resourcing, risk mitigation and proposal development for various events.
  • Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
  • Maintained program files, records, databases and websites to gather research and prepare and submit evaluation reports.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
  • Key role in developing and operationally implementing La Trobe Universities largest student volunteer program.
  • Key role in developing volunteer policies and procedures, including handbooks and guidelines for volunteers.
  • Key role in developing training modules for volunteers, bringing all program participants up to speed on rights and responsibilities, and standard operations.
  • Recruited and supported training new volunteers on program goals and objectives.
  • Supported management of all aspects of program activities and services, overseeing operations of volunteers.
  • Met with staff and department managers to maintain currency on volunteer opportunities within various departments.
05/2014 to 02/2015
First Year Experience Coordinator Arizona State University Tempe, AZ,
  • Facilitated development of first year support programs to assist successful transition of students to university.
  • Developed internal stakeholder relationships to build awareness, increase support and share resources.
  • Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
  • Represented educational program at meetings to serve as subject matter liaison for array of services and activities assigned.
  • Conferred and resolved education-related issues and problems with students and university officials.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
01/2005 to 02/2014
Student Support Coordinator University Of Waikato City, STATE,
  • Organised and set up orientations and student focused events to build cohesion between students, networking opportunities and sharing of information and resources across campus.
  • Created new ideas, programmes and concepts to enhance student engagement.
  • Developed a set of goals and objectives for the student services unit in conjunction with the college strategic
  • Provided administration of and coordination of program activities and services for the students, interpreting program procedures, policies, goals and objectives.
  • Recruited and trained student Mentors at the start of each year, supporting students and incorporating all university and community-based support services.
  • Maintained and built relationships with university services and staff, community and social service agencies and other professional stakeholders to meet student needs.
  • Managed and reported on a small budget, with the Equity Fund of up to $10,000K.
  • Performed various administrative duties including reporting, processing of enrolments and fees, attending committee meetings, liaising with other student services committees, conducting data entry, as well as tracking of data and students.
  • Maintained student records on database, created and provided reports, as well as provided contact point for enrolled and prospective student information.
  • Attended and participated in staff meetings and professional development seminars, as well as served as a member of various college and university committees.
  • Prepared agendas, took meeting minutes and action plans, as well as managed correspondence.
Expected in 11/2007 to to
Bachelor of Social Science: Psychology
University Of Waikato - New Zealand,
Expected in 11/2013 to to
Postgraduate Diploma With Distinction: Psychology
University Of Waikato - New Zealand,

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Resume Overview

School Attended

  • University Of Waikato
  • University Of Waikato

Job Titles Held:

  • Senior Student Engagement Officer
  • First Year Experience Coordinator
  • Student Support Coordinator


  • Bachelor of Social Science
  • Postgraduate Diploma With Distinction

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