Ability to interact effectively and confidently with senior management.
Capable of exercising independent judgment and creative problem solving techniques.
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
Ability to motivate and inspire team members.
Flexibility in a changing work environment and a willingness to take on new tasks.
Experience with performance and productivity metrics in an operations setting
Ability to anticipate and be proactive around next steps in large initiatives simultaneously
Relationship focused and can represent the team to both internal and external audiences
MS Word, MS Outlook, MS Office Suite, Excel, PowerPoint, Adobe Pro. Tableau
Experience in holding people accountable to performance goals and navigating challenging conversations.
Experience in managing, coaching, and developing teams toward achieving results
Passion for serving students, schools and communities
Demonstrated ability and comfort with managing up and working alongside executive-level peers to lead strategically with a bias for problem-solving and relationship-building.
Exceptional public speaking and presentation skills with the demonstrated ability to communicate a vision and inspire others.
Review programmatic data with leadership team and identify gaps in services; respond with a plan to dispatch resources, develop training and build capacity through an asset-based lens.
Company NameDecember 2019 to CurrentSenior Store Manager City, State
Established membership loyalty implementing rewards program to drive client retention.
Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Identified and solved complex strategy problems to drive organizational goals.
Implemented effective customer service surveys to encourage feedback.
Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in 84% thoroughness.
Trained, managed and motivated employees to promote professional skill development.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Company NameJuly 2011 to October 2019Operations Manager City, State
Coordinated, completed, and oversaw job-related activities and assignments; developed and maintained relationships with key stakeholders; supported plans and initiatives to meet customer and business needs; identified and communicated goals and objectives to subordinates and addressed improvement opportunities.
Worked alongside company leadership to establish clear training goals; managed and optimized training programs with thorough data review and forward-thinking changes to policies and procedures.
Provided continuous evaluation of program operations as compared with established mission and set parameters.
Developed lesson plans to teach course materials according to schedule; managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Collaborated with project leaders and stakeholders to accomplish objectives.
Developed and maintained effective frameworks, standards and requirements.
Translated operational directives into program roadmaps.
Company NameJune 2008 to July 2009Operations Manager City, State
Lead, mentor and developed support staff, educated team members on best practices and concepts in support of the Dillard's mission; conducted training for team members to teach them key details including corporate policies and the procedures necessary for store opening and closing.
Maintain Outlook calendars to facilitate proper planning for internal meetings and trainings; coordinate the Civil Chief's calendar to maximize efficiency in relation to priorities and casework intricacies.
Resolved customer problems by investigating issues, answering questions and building rapport;
analyzed the main operations practices that were being utilized and implemented new methods that improved efficiency; maintained visually appealing and effective displays for the entire store; educated customers on product and service offerings.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Recruited, hired, developed and retained retail talent for the company; build and maintained effective relationships with peers and upper management.
Evaluated and worked closely with HR regarding performance appraisals take disciplinary actions when necessary and resolve grievances at the managerial level, take necessary action to improve performance by implementing monthly trainings; sit on interview panels and participate in the selection process, recommend employees for promotions and awards to senior leaders.
Education and Training
University Of Texas At San AntonioExpected in 2021Masters: Business Administration (EMBA)City
University Of Incarnate Word2009Master's Degree: Adult EducationCity
Ault Education/Organizational Development of Leadership Skills
University Of Incarnate Word2007Bachelor's Degree: ManagementCity, State
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