Senior Store Manager Resume Example
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SENIOR STORE MANAGER
Summary
Results-focused sales professional with strength in Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
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Experience
Senior Store Manager
Dublin , OHGiant Eagle, Inc./Aug 2019 to Current
Dublin , OHGiant Eagle, Inc./Aug 2019 to Current
- Established membership loyalty implementing rewards program to drive client retention.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Recruited and developed [Number] new sales professionals in [Year].
- Assisted over [Number] customers weekly in finding parts for individual needs.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Attended departmental meetings, providing feedback to enhance future performance.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
Store Manager
Monroe , MIGoodwill Industries Of Southeastern Michigan/Sep 2014 to Aug 2019
Monroe , MIGoodwill Industries Of Southeastern Michigan/Sep 2014 to Aug 2019
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Updated store pricing, signage and merchandising based on current promotions.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
- Assessed, optimized and elevated operations to target current and expected demands.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
- Processed shipments and maintained stock shelf organization.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw inventory management to minimize waste.
- Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
- Achieved sales quota of $[Number] by social media and brand marketing.
- Contributed to merchandising ideas at team sales meetings.
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
- Supported management in exceeding customer service and quality standards.
- Counted cash drawers and made bank deposits.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Diminished total loss by [Number]% by implementing effective operational improvements.
- Reduced process lags by effectively managing [Number] employees for productivity and efficiency improvement.
- Analyzed marketing information and translated into strategic plans for establishment.
- Oversaw all store operations while generating up to $[Number] in monthly sales.
- Coached and mentored associates to achieve [Number] employee promotions.
- Oversaw inventory tracking, management and physical inventory counts.
- Delivered excellent customer service by greeting and assisting each customer.
- Coordinated sales reports, reconciled accounts and made bank deposits.
Store Manager
Morenci , MIGoodwill Industries Of Southeastern Michigan/Sep 2009 to Sep 2014
Morenci , MIGoodwill Industries Of Southeastern Michigan/Sep 2009 to Sep 2014
- Updated store pricing, signage and merchandising based on current promotions.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
- Assessed, optimized and elevated operations to target current and expected demands.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Education and Training
Bachelor of Science: Art EducationEdinboro University of PennsylvaniaDec 2001City, State
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Resume Strength
- Completeness
- Strong summary
Resume Overview
School Attended
- Edinboro University of Pennsylvania
Job Titles Held:
- Senior Store Manager
- Store Manager
Degrees
- Bachelor of Science : Art Education
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