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Senior Store Manager Resume Example

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SENIOR STORE MANAGER
Summary

Results-focused sales professional with strength in Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Customer service skills
  • Process Improvement
  • Relationship Development
  • Team Building
  • Business Operations
  • Customer Service
  • Team Management
Experience
Senior Store Manager
Philadelphia, PAHarbor Freight Tools/Aug 2019 to Current
  • Established membership loyalty implementing rewards programto drive client retention.
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Recruited and developed [Number] new sales professionals in [Year].
  • Assisted over [Number] customers weekly in finding parts for individual needs.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
Store Manager
Philadelphia, PAHarbor Freight Tools/Sep 2014 to Aug 2019
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
  • Processed shipments and maintained stock shelf organization.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Oversaw inventory management to minimize waste.
  • Conducted [Timeframe] staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Achieved sales quota of $[Number] by social media and brand marketing.
  • Contributed to merchandising ideas at team sales meetings.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Supported management in exceeding customer service and quality standards.
  • Counted cash drawers and made bank deposits.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Diminished total loss by [Number]% by implementing effective operational improvements.
  • Reduced process lags by effectively managing [Number] employees for productivity and efficiency improvement.
  • Analyzed marketing information and translated into strategic plans for establishment.
  • Oversaw all store operations while generating up to $[Number] in monthly sales.
  • Coached and mentored associates to achieve [Number] employee promotions.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
Store Manager
Philadelphia, PARiteaid /Sep 2009 to Sep 2014
  • Updated store pricing, signage and merchandising based on current promotions.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Increased profits [Number]% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Education and Training
Bachelor of Science: Art EducationEdinboro University of PennsylvaniaDec 2001Edinboro, PA
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Resume Overview

Companies Worked For:

  • Harbor Freight Tools
  • Riteaid

School Attended

  • Edinboro University of Pennsylvania

Job Titles Held:

  • Senior Store Manager
  • Store Manager

Degrees

  • Bachelor of Science : Art Education

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