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senior store manager resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Manager with 20 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.

Skills
  • Business Leadership
  • Human Resources Oversight
  • Mathematical Calculation and Reasoning
  • Policy Development and Enforcement
  • Performance Monitoring and Evaluation
  • Management Training
  • Records Organization and Management
  • Hiring and Onboarding
  • Sales Tracking
  • Safety and Security Enforcement
  • Profit and Loss Management
  • Retail Store Management
Work History
02/2017 to Current Senior Store Manager Goodwill Redwood Empire | Santa Clara, CA,
  • Supervised over 50 employees for exceptional store operations, customer retention, and positive brand experiences.
  • Identified and recommended areas for improvement in processes with targeted solutions.
  • Guided daily activities, overseeing accounts receivable, inventory reporting, and bank deposits.
  • Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
  • Maintained quality through training and coaching during daily activities.
  • Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
01/2008 to 01/2016 Store Manager Save-A-Lot | Indianapolis, IN,
  • Rendered keen oversight to daily store operations, while effectively identifying sales opportunities in every department
  • Handled product inventory, distribution, and receiving across 11 different departments
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Fulfilled human resource functions, including staff recruitment, training, and performance evaluation
  • Administered store expenses, payroll, and profit and loss
  • Maintained utmost accuracy of inventory for product replenishment
  • Effectively supervised staff schedules to guarantee that they will efficiently attend to customer’s demand
  • Career Highlights Drove business growth by optimizing sales during peak seasons and focusing on marketing seasonal products
  • Established strong reputation in accomplishing t following successes: - Attainment of positive year-over-year sales; - Implementation of new programs for more efficient operations; - Achievement of double-digit growth enterprise-wide; and - Growth of business sales by $2M annually, totaling from $28M to $46M
  • Optimized staff productivity, which led to promotion of assistant manager to manager and 20 associates to supervisor roles
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
01/1992 to 01/2008 Assistant Store Manager Dodge's | West Memphis, AR,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Education
Expected in High School Diploma | Grossmont High School, La Mesa, CA GPA:
Expected in | Grossmont College, El Cajon, CA GPA:
Accomplishments
  • Actively participated in team sales meetings, contributing tactical merchandising ideas
  • Capitalized on sales capabilities in meeting business metrics on weekly, monthly, quarterly, and annualbasis
  • Career Highlights Maximized competency of supervisors by facilitating comprehensive training and development
  • Took charge of reorganizing sales floor, thereby achieving company demands


Earlier Positions Held

  • Merchandising Assistant Store Manager
  • Department Supervisor
  • Truck Driver


PROFESSIONAL DEVELOPMENT

  • Managing Through People
  • Coaching and Development Series
  • Leadership Development Series

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Resume Overview

School Attended

  • Grossmont High School
  • Grossmont College

Job Titles Held:

  • Senior Store Manager
  • Store Manager
  • Assistant Store Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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