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senior store manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Results-oriented District and Senior Manager with over 16 years of exemplary experience with Apple and electronic companies. Strengths in recruiting, customer service, sales, developing talent, and visual and merchandising standards in high traffic locations. Acted as Market Champion in hiring and recruiting processes as well as visual and merchandising standards. Prepared, organized and trained staff for all product launches beginning with original iPhone.

Highlights
  • Doubled store sales volume and staff size during 6 year tenure with Apple.
  • Led Genius and Studio team to achieve Ovation Award for two consecutive quarters. Store was recognized as the number one store in repair / service standards.
  • Selected as People Leader training manager for instructing new managers with HR and hiring procedures for Colorado Market.
  • Organized and executed 23 successful Apple new product launches.
  • Won Summit Club Award for top 10 stores in sales and operations within Bose.
  • Promoted to Denver Market Visual Mentor for five Apple store locations and all store retrofits.
  • Coordinated hiring events for the entire Colorado Market.
  • Skilled multi-tasking working with 98 employees in 6 departments
Experience
Senior Store Manager, 2011 - 09/2013
Getgo Indianapolis, IN,

Highly regarded Senior Manger for consistently achieving and exceeding company goals within the Customer Service and Human Resource departments of Apple Retail location while increasing annual sales.

  • Recruit, hire, train and develop talented Apple team of 95 employees.
  • Partner, plan and carry-out actions plans with Store Managers to increase sales annual sales each year.
  • Compose and administer quarterly/yearly performance reviews.
  • Partnered with Market and Field managers to formulate and build store brand.
  • Selected as market representative leading People Leaders and Family Room Leaders in strategic, logistical and Human Resource changes.

Store Manager , 02/2007 - 2011
Bassett Furniture Industries Incorporated Houston, TX,

Top performing manager in visual and merchandising standards, inventory management and employee scheduling.

  • Selected as Denver Market Champion for visual and merchandising implementations of five stores.
  • Led inventory team to six consecutive inventory scores of 99.5% or greater.
  • Completed weekly schedules according to payroll guidance and store needs of continuously growing staff.
  • Deliver outstanding customer service and product knowledge scores of 80% or greater.
  • Executed and maintained merchandising standards and launches of Apple products.
  • Developed, mentored and promoted four inventory specialists to Inventory Managers within Apple.
Senior Territory Manager, 09/2006 - 02/2007
Epicor Software Corporation Austin, TX,

Based in Colorado, directed the operations and sales of five kiosks in three states.

  • Developed and implemented Holiday Sales action plans and surpassed three-month goal of $2.8 million by $300,000.
  • Acted as liaison between 48 sales employees, Spherion Recruiting and Talent agency and Dell Corporation.
  • Reported to Regional Manager in California and Sales Manager in Austin, Texas with trends, traffic and business results.
  • Developed local marketing strategies for product promotions and sales with kiosk managers.
Store Manager, 05/1998 - 09/2006
Bassett Furniture Industries Incorporated Newton, NC,

Accomplished Store Manager responsible for growth and profitability of Factory Store Location.

  • Achieved Platinum status in “Spirit of Excellence” for customer loyalty and service recognition.
  • Selected as member of new store opening team and district technician for store retrofits and remodels.
  • Implement and maintain visual standards and update plan o grams on weekly basis.
  • Coach and develop team to attain daily and yearly sales goals.
  • Supervised and trained staff of nine employees in sales, inventory control and merchandising standards.
Group Reservation Manager, 05/1997 - 05/1998
Renaissance Hotel City, STATE,

Member of Group Sales and Convention team in charge of room forecasting and partnership to Sales Managers.

  • Estimated and quoted group rates, credit and contract terms, occupancy rates and availability dates of 400 room hotel.
  • Maximized occupancy rates through targeted group marketing geared towards sports teams and large local events.
  • Fostered strong working relationships with all hotel departments.
  • Blocked and assigned group reservations for arriving guests.
Education
Study Abroad Certification: European Hospitality, Expected in 1996
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Penn State Univ / Hotel Institute Montreux - Montreux,
GPA:
Status -
Bachelor of Science: Restaurant and Resort Management, Expected in
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Colorado State University - Fort Collins, CO
GPA:
Status -

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Resume Overview

School Attended

  • Penn State Univ / Hotel Institute Montreux
  • Colorado State University

Job Titles Held:

  • Senior Store Manager
  • Store Manager
  • Senior Territory Manager
  • Store Manager
  • Group Reservation Manager

Degrees

  • Study Abroad Certification
  • Bachelor of Science

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