Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-oriented Standby Driver who is safety-focused and committed to on-time transport and the delivery of precious student cargo. Versatile and dependable team player with strong organizational skills; the ability to multitask; is proactive; punctual; and team-oriented. Accountable and responsible with over 15 years of experience in the transportation industry. Also possess strong management skills with a proven history of fostering a healthy environment to meet team, individual and management objectives. A strong drive to succeed; promote efficiency; and influence positive outcomes. Proficient in First Student software and programs.

  • Verbal and Written Communication
  • Route Management
  • Customer Service
  • Time Management
  • Documentation and Reporting
  • Vehicle Safety and Maintenance
  • Efficiency and Time Management
  • Punctual and Reliable
  • Teamwork and Collaboration
  • Dispatch Communication
2004 to Current Senior Standby Driver Virginia Community College System | Henrico, VA,
  • Completes pre- and post-trip inspections of assigned equipment and vehicles.
  • Collaborate closely with location management to continuously improve route efficiency and implement best practices.
  • Demonstrates professional conduct with customers to deliver outstanding customer service.
  • Interacts with customers pleasantly to meet needs and drive satisfaction.
  • Transports students safely on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
2004 to Current Office Assistant Tumi, Inc. | Boston, MA,
  • Organizes files, faxes reports and scans documents to bolster organizational workflow.
  • Assists Location Management, Dispatch, Payroll Clerk and Charter Coordinator with daily tasks, as needed.
  • Keeps office records organized for optimal team performance.
  • Maintains project-related records, contracts and change orders.
  • Supports office clerical functions using word processing and other software, email and office machines.
  • Works easily with office programs such as FOCUS, Edulog and Versatrans to carry out daily team clerical and Dispatch needs.
  • Filled in as Dispatch support to ensure smooth daily operations.
2010 to 2012 Store Manager Samsonite | Orlando, FL,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Corrected operational issues with process improvements.
2000 to 2004 Assistant Manager Petco | Kennesaw, GA,
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
1998 to 2000 Sales Floor Associate Midwest Health | Eudora, KS,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Improved customer service feedback scores through outstanding service.
1996 to 1998 Server Norma's Cafe | City, STATE,
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education and Training
Expected in 06/2010 Medical Billing And Coding Certificate | Medical Billing And Coding US Careers Institute, Online, GPA:
Expected in 05/2000 High School Diploma | Lockport Township High School, Lockport, IL, GPA:
Expected in | CNA And Nursing Joliet Junior College, Joliet, IL GPA:

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School Attended

  • US Careers Institute
  • Lockport Township High School
  • Joliet Junior College

Job Titles Held:

  • Senior Standby Driver
  • Office Assistant
  • Store Manager
  • Assistant Manager
  • Sales Floor Associate
  • Server


  • Medical Billing And Coding Certificate
  • High School Diploma
  • Some College (No Degree)

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