Senior Staffing Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced home care management professional with a strong background in home care and care coordination, quality improvement and outcomes measurements, JCAHO accreditation requirements, CMS/Medicare Home Health PPS, and Medicare/Medicaid billing and strategies to improve billing performance and reimbursement issues.

  • Office management Excellent leadership and supervisory experience
  • Knowledge of home care certification processes Knowledge of home care industry trends, reimbursement
  • Payroll Coordination Strong critical thinking & leadership skills
  • High level autonomy, patient & family focused Strong interpersonal & excellent verbal and written skills
  • Microsoft Office application
  • Administrative, Spanish
  • Scheduling
  • Staffing processes
Work History
Senior Staffing Manager, 06/2018 to Current
Leidos Holdings Inc. Pearl Harbor, HI,
  • Assist in the development, implementation, and evaluation of home care agency programs and methods for the improvement of quality and service.
  • Develop and maintain a professional and harmonious relationship with the medical, nursing, and home health communities and representatives from local, state, and federal agencies to ensure the mission and objectives of the agency are met.
  • Under direct supervision of the DON/RN, assign nursing personnel to agency clients, HHA/PCA and Skilled Nursing and contract agencies for the daily operations of the Agency.
  • Exercise functional supervision the staff scheduling coordinator who is responsible for providing basic case management services.
  • Assign patient referrals as directed to agency para-professional and professional staff.
  • Recruit and participate in new hires orientation and ongoing education of new staff and contractors to their activities and responsibilities.
  • Complete performance evaluations for the HHA/PCA and engage in the disciplinary process, as necessary.
  • Continue to perform payroll coordination.
  • To ensure employees are compensated accurately and timely.
Patient Staffing Coordinator /Payroll Coordinator, 07/2015 to Current
Catholic Health Initiative Gretna, NE,
  • Responded to inquiries from prospective clients by providing information about services.
  • Matched caregivers with clients and coordinated caregiver schedules, which involved extensive telephone work and interaction with clients, caregivers, and health care professionals.
  • Ensured all cases were covered and arranged for substitute/back-up coverage as necessary.
  • Handled/resolved caregiver issues and scheduling changes.
  • Assisted and monitored the delivery of patient care services.
  • Maintained positive relationships with all clients, caregivers and referral sources.
  • Coordinated and served as a preceptor for the purpose of OASIS education and for OASIS documentation competency validation.
  • Acted as a resource person for new and existing clinical staff who have responsibility for collection of OASIS survey data.
  • Indirectly participated in data collection and compiling results of clinical record audits, including case review with individual staff in regards to audit findings.
  • Served as a resource to all staff regarding performance improvement in all areas to include: customer service; accuracy of information referral/ supporting documentation; staff documentation, to include focus on OASIS accuracy, timeliness & Plan of Care development.
  • Maintain proficiency in local Federal, State rules and regulations to assure accuracy for agency compliance.
  • As payroll coordinator, processed timesheets, updated payroll records, and answered employee questions about payments.
  • Ensured employees were compensated correctly and on time.
  • Conducted salary survey research for both exempt and non-exempt positions.
  • Created qualification guidelines and requirements for individual positions, including systematic rating process to identify and measure appropriate candidates against established criteria.
Staffing Coordinator, 07/2009 to Current
Paramount Equity Mortgage Seattle, WA,
  • Answered office phone line and triaged calls accordingly.
  • Greeted new home care clients and new staff.
  • Performed data entry of new clients, prospective clients, associates and vendors as needed.
  • Scheduled appointments for new applicants and provided brief overviews by phone or in person regarding initial home care application process.
  • Assisted with recruiting by tracking incoming calls, number of applicants, and new hires and checking associate work references.
  • Verified and updated prospective employee licensure and certifications.
  • Prepared new hire packets, new client home-care record books, and client information packets.
  • Accepts referrals and orders as needed.
  • Assisted Payroll coordinator by processing and collating timesheets, updating payroll records.
Compliance Coordinator, 07/2009 to Current
Gifted Health Group, Inc City, STATE,
  • Participated in timely review of Plan of Care Certifications, OASIS, and initial progress note to determine consistency with supporting medical documentation, the referral document and the Admission Case Conference.
  • Collaborated with the Nursing Supervisor to review findings and make recommendations, as appropriate for patient/client Plan of Care.
  • Ensured compliance with professional standards and regulation.
  • Communicated customer/patient complaints to supervisor, as necessary.
  • Maintained and updated all patient files as needed.
  • Maintained and updated patient rosters, as directed.
  • Prepared statistical data, as requested.
  • Responsibilities included creating medical chart and records for new patients, auditing healthcare service delivery documentation to ensure compliance with state laws and quality assurance reviews.
  • Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
Bachelor of Nursing: Health Science, Expected in 12/2023
Broward College Nursing Health Sciences - Coconut Creek, FL,
Associate of Arts: Arts, Health Sciences, Expected in 12/2018
Broward College - Fort Lauderdale, FL
Reference furnished upon request

French Fluent

Creole Fluent

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Resume Overview

School Attended
  • Broward College Nursing Health Sciences
  • Broward College
Job Titles Held:
  • Senior Staffing Manager
  • Patient Staffing Coordinator /Payroll Coordinator
  • Staffing Coordinator
  • Compliance Coordinator
  • Bachelor of Nursing
  • Associate of Arts

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