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Senior Specialized Program Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Award-winning Business Development leader offering 20 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition, contract negotiation, program management, along with excellent interpersonal communication, relationship-building, and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Skills
  • New business acquisition
  • Existing business relationship management
  • Program Implementation and management
  • Community relations (private and public sectors)
  • Strategic goal development
  • Simultaneous project management
  • Lean/Six Sigma
  • Sales Pipeline Management
  • Prospect Targeting
  • Consultative Sales Techniques
  • Account and territory management
  • Team building and management
Work History
Senior Specialized Program Manager, 10/2012 to Current
Hyatt Hotels Corp.El Paso, TX,
  • Identified system needs and designed processes to support business requirements.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to clients
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Mentored and supported 20 department employees to create strong workplace culture.
  • Launched Project Restore & Covid-19 Programs and gathered functional and business requirements to support team and mitigate risks.
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Engaged with customers, partners, and constituent groups to create positive, trusting, and professional relationships.
  • Designed infrastructure solutions to resolve business issues and improve delivery processes.
  • Networked in local community to identify business opportunities (public and private sectors)
  • Directed several simultaneous projects to boost business opportunities.
  • Evaluated employee performance monthly and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed internal operational standards and productivity targets during fiscal years.
  • Generated new business with marketing initiatives and strategic plans.
  • Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
Director of National, 10/2008 to 03/2012
Emergency EssentialsSalt Lake City, UT,
  • Domestic USA & Latin America –Corporate, Associations, Incentive programs and Tour & Travel.
  • Responsible for the relationship management of high-profile accounts; managing existing client expansion, profitability, retention, and customer satisfaction.
  • Responsible for developing and implementing strategic account plans and account reviews; performing analysis, consultation, and negotiation with customers.
  • Additional responsibilities include overseeing clients' contract fulfillment; maintaining key customer relationships; problem solving and driving results against target.
  • Responsible for the development of new sales & marketing strategies to drive more business over need periods.
  • Managed and serviced all aspects of domestic and Latin America sales.
Senior Sales Manager, 05/2005 to 10/2008
Kessler CollectionCity, STATE,
  • Northeast, West, Southeast, & Mid-Atlantic Markets –Corporate, Associations, Incentive programs and Tour & Travel.
  • Recipient of the “Rising Star Award” for having the highest percentage to goal in the entire company (total of 11 hotels).
  • Received the “Million Dollar Producer Award” multiple times.
  • Top sales revenue producer of the year for the entire company (11 hotels).
  • Responsible for the mentoring of the sales team for successful selling.
  • Responsible for developing and implementing strategic account plans and account reviews; performing analysis, consultation and negotiation with customers.
  • Additional responsibilities include overseeing clients' contract fulfillment; maintaining key customer relationships; problem solving and driving results against target.
National Sales Manager, 02/1996 to 05/2005
Buena Vista Palace Resort & SpaCity, STATE,
  • Responsible for building and maintaining excellent business relationships with Corporate and Association clients.
  • Managed and serviced all aspects of domestic and international sales and events.
  • Researched, qualified, solicited, negotiated, and closed new incremental business from existing accounts and other sources.
  • Responsible for the development of new marketing strategies.
  • Handled Domestic and International accounts with special focus on the Southeast and International markets (Corporate and Associations).
Education
Master of Arts: Business Management, Expected in
American Public University System // Charles Town - , WV
GPA:
Bachelor of Arts: Business Management, Expected in
American Public University System // Charles Town - , WV
GPA:
Certifications

Florida Sterling Lean Six Sigma Certification

Certified Hospitality Sales Professional

Agency for Workforce Innovation - Customer Service Training

Certified Workforce Professional

Tier 1–Career Development

Mastering Sales Strategies Certification

Florida Certified Workforce Professional

Job Development Certification

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Resume Overview

School Attended
  • American Public University System // Charles Town
  • American Public University System // Charles Town
Job Titles Held:
  • Senior Specialized Program Manager
  • Director of National
  • Senior Sales Manager
  • National Sales Manager
Degrees
  • Master of Arts
  • Bachelor of Arts