A detailed account of my professional and academic career.
I am a results-driven individual leveraging years of proven skills in establishing strong rapport with clients. I am highly-knowledgeable in CRM, SAP, project development and more. I am a collaborative team player and leader who is diligent about contributing to achievement of group goals as well as leading others in reaching said goal.
Skills
Microsoft Word
Customer Service
Inventory Monitoring
Delivery Overseeing
Microsoft Powerpoint
Microsoft Windows
Excel
Microsoft Teams
SAP Software
CRM Software
Six Sigma
Verint Software
Salesforce
Knowledge
Health Mart
Project Management
Healthcare
Advocacy
Account Management
Qualitative Research
Relationship Management
Business Analysis
Research
Business Development
Business Intelligence
Conflict Management
Data Collection
Negotiation
Presentation skills
Process Improvement
Project Development
Project Leadership
Vendor Relations
Search Engine Optimization
Problem Resolution
People Management
Agile
Business Planning
Training and Development
Smartsheet
Slack Software
Cisco Software
Education and Training
Southwestern Assemblies of God University, Expected in – –Bachelor of Science:Human Services, Psychology - GPA:
-present
Southwestern Assemblies of God University, Expected in – –Associate Degree:Religious Studies - GPA:
Project Management for Creative Projects - Certification
Projects Management: Government Projects - Certification
Microsoft Office Certification
Experience
Cancer Treatment Centers Of America - Senior Specialist Newnan, GA, 07/2019 - Current
During my time with McKesson, I have worked and dealt with multiple avenues in the pharmaceutical field in the Retail National Accounts Department at McKesson Pharmaceuticals.
In this role, I dealt with the large pharmaceutical chains at a personal level.
I then moved to the Independent Small Medium Chain Accounts department where I deal with every aspect of the customers pharmaceutical needs.
This includes troubleshooting vendor issues, dealing with our distribution centers, being the go between for third party credits and more.
The job requires knowledge of all pharmaceutical laws, Department of Justice regulations as well DEA regulations and more.
I then moved onto a select team who helps in the McKesson Health Mart Covid-19 vaccine distribution process as well as the creation of the project from the ground up.
I have been highly involved in creating, developing, managing and training in this process.
This role has allowed me to have a creative managing role in a highly important health project.
I take immense pride in being able to assist our customers in all aspects of their pharmaceutical needs and in caring for their patients.
Boyne Resorts - Guest Service Specialist Boyne Falls, MI, 11/2017 - 07/2019
I dealt with multiple avenues of the Target customer service experience including guest service and being an engagement advocate for the company.
It was my job to manage and connect with the guests at our contact center at guest service as well as train new front end guest service team members.
This included finding misplaced orders, canceling orders through our computer system, troubleshooting technical issues and helping our guests with any and all of their needs.
I developed and implemented training plans for new and experienced employees.
I created and managed effective strategies for optimizing guest experiences and promoting loyalty.
I cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
I managed customer complaints and rectified issues to complete satisfaction.
I managed job training for numerous employees.
2 Fellas & A Big Vehicle - Nanny Broken Arrow, OK, 09/2010 - 09/2014
It was my job to care for her four children.
During this time, I crafted my customer service skills.
It was my duty to make sure both the children and the parents were content and happy.
I dealt with unexpected surprises that challenged me yet shaped my customer service skills during this time.
Followed routines to foster stability and structure in children's lives while parents were away.
I maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
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