Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

A detailed account of my professional and academic career.

I am a results-driven individual leveraging years of proven skills in establishing strong rapport with clients. I am highly-knowledgeable in CRM, SAP, project development and more. I am a collaborative team player and leader who is diligent about contributing to achievement of group goals as well as leading others in reaching said goal.

Skills
  • Microsoft Word
  • Customer Service
  • Inventory Monitoring
  • Delivery Overseeing
  • Microsoft Powerpoint
  • Microsoft Windows
  • Excel
  • Microsoft Teams
  • SAP Software
  • CRM Software
  • Six Sigma
  • Verint Software
  • Salesforce
  • Knowledge
  • Health Mart
  • Project Management
  • Healthcare
  • Advocacy
  • Account Management
  • Qualitative Research
  • Relationship Management
  • Business Analysis
  • Research
  • Business Development
  • Business Intelligence
  • Conflict Management
  • Data Collection
  • Negotiation
  • Presentation skills
  • Process Improvement
  • Project Development
  • Project Leadership
  • Vendor Relations
  • Search Engine Optimization
  • Problem Resolution
  • People Management
  • Agile
  • Business Planning
  • Training and Development
  • Smartsheet
  • Slack Software
  • Cisco Software
Education and Training
Southwestern Assemblies of God University , Expected in Bachelor of Science : Human Services, Psychology - GPA :

-present

Southwestern Assemblies of God University , Expected in Associate Degree : Religious Studies - GPA :
Certifications
  • Lean Six Sigma Yellow Belt Certification
  • Health Mart Customer Care Certification
  • Supply Manager Medical Surgical Certification
  • Retail Sales Management Certification
  • Customer Service Leadership Certification
  • Leadership Strategies for Women Certification
  • Inspirational Leadership Skills Certification
  • Project Leadership Certification
  • Thrive Development Certification
  • Emerging Leader Certification
  • Marketing Communications Certification
  • Driving Change and Anti-Racism Certification
  • Agile Project Management Certification
  • Marketing for Social Change Certification
  • Project Management: Healthcare Projects - Certification
  • Social Media for Government Certification
  • Leading in Government Certification
  • Effortless Customer Service Certification
  • Project Management for Creative Projects - Certification
  • Projects Management: Government Projects - Certification
  • Microsoft Office Certification
Experience
Cancer Treatment Centers Of America - Senior Specialist
Newnan, GA, 07/2019 - Current
  • During my time with McKesson, I have worked and dealt with multiple avenues in the pharmaceutical field in the Retail National Accounts Department at McKesson Pharmaceuticals.
  • In this role, I dealt with the large pharmaceutical chains at a personal level.
  • I then moved to the Independent Small Medium Chain Accounts department where I deal with every aspect of the customers pharmaceutical needs.
  • This includes troubleshooting vendor issues, dealing with our distribution centers, being the go between for third party credits and more.
  • The job requires knowledge of all pharmaceutical laws, Department of Justice regulations as well DEA regulations and more.
  • I then moved onto a select team who helps in the McKesson Health Mart Covid-19 vaccine distribution process as well as the creation of the project from the ground up.
  • I have been highly involved in creating, developing, managing and training in this process.
  • This role has allowed me to have a creative managing role in a highly important health project.
  • I take immense pride in being able to assist our customers in all aspects of their pharmaceutical needs and in caring for their patients.
Boyne Resorts - Guest Service Specialist
Boyne Falls, MI, 11/2017 - 07/2019
  • I dealt with multiple avenues of the Target customer service experience including guest service and being an engagement advocate for the company.
  • It was my job to manage and connect with the guests at our contact center at guest service as well as train new front end guest service team members.
  • This included finding misplaced orders, canceling orders through our computer system, troubleshooting technical issues and helping our guests with any and all of their needs.
  • I developed and implemented training plans for new and experienced employees.
  • I created and managed effective strategies for optimizing guest experiences and promoting loyalty.
  • I cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • I managed customer complaints and rectified issues to complete satisfaction.
  • I managed job training for numerous employees.
2 Fellas & A Big Vehicle - Nanny
Broken Arrow, OK, 09/2010 - 09/2014
  • It was my job to care for her four children.
  • During this time, I crafted my customer service skills.
  • It was my duty to make sure both the children and the parents were content and happy.
  • I dealt with unexpected surprises that challenged me yet shaped my customer service skills during this time.
  • Followed routines to foster stability and structure in children's lives while parents were away.
  • I maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.

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Resume Overview

School Attended

  • Southwestern Assemblies of God University
  • Southwestern Assemblies of God University

Job Titles Held:

  • Senior Specialist
  • Guest Service Specialist
  • Nanny

Degrees

  • Bachelor of Science
  • Associate Degree

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