senior service manager resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Highly motivated professional with 10+years of workforce experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Microsoft Office (2 years)
  • Inventory Control
  • Interviewing
  • Ordering
  • Restaurant Management
  • Restaurant Experience
  • Food Safety
  • Bookkeeping
  • Accounting
  • Oracle
  • Certifications and Licenses
  • Shift Scheduling
  • Performance Evaluations
  • New Employee Hiring
  • Conflict Resolution
  • Goal Setting
  • Relationship Building
  • Multiple Priorities Management
  • Verbal and Written Communication
  • Employee Training and Development
  • Cost Reduction Strategies
  • Policy and Procedure Enforcement
  • Workplace Safety
  • Inventory Management
  • Budget Control
Work History
09/2020 to 08/2022
Senior Service Manager Dow Chemical Company Freeport, TX,
  • Schedules, Rankings, ORIENTATIONS, etc.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Collaborated with customers to offer solutions to service needs.
  • Created written estimates and obtained customer consent to proceed.
  • Monitored employee performance through key metrics analysis.
  • Hired and trained service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
01/2017 to 04/2020
Restaurant Manager Rutter's Dairy Inc Spring Grove, PA,
  • Open, close, inventory, cash handling, training, marketing, service/host and bar manager
  • Ordering, food count, scheduling etc.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed accounts payable, accounts receivable and payroll.
07/2015 to 05/2017
Bar Manager Red Carnation Guernsey, WY,
  • Open/Close
  • Cash handling, food count, ordering/ receiving, inventory, scheduling, annual reviews and on the road trainer.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Monitored cash intake to reduce discrepancies.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
08/2005 to 03/2016
Receiving Associate Qurate Retail Group Pampa, TX,
  • Reviewed work orders to check correctness of deliveries.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Input weights, charges, discrepancies and other data in [Software].
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Expected in to to
: Business Logistics Management
NorthWest Arkansas Community College - Bentonville, AR
Expected in 04/2001 to to
High School Diploma:
Rogers Heritage High School - Rogers, AR
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • NorthWest Arkansas Community College
  • Rogers Heritage High School

Job Titles Held:

  • Senior Service Manager
  • Restaurant Manager
  • Bar Manager
  • Receiving Associate


  • Some College (No Degree)
  • High School Diploma

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