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senior scrum master resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Professional Summary

Experienced Certified Scrum Master with 6+ years of experience introducing and applying Lean Agile methodologies to organizations, from implementation to delivery of value to production. Proven track record of raising productivity, improving quality, and cutting costs whilst leading, coaching, and supporting Agile teams. Skilled in leading onshore and offshore resources in effective collaboration and communication with agile principles and scrum values. A great servant leader with excellent problem solving, analytical, communication and interpersonal skills. Collaborative leader proven ability to lead and develop teams that works extremely well in dedicated matrix team environments and cross functional. Achieved the Scrum Master role managing cross-functional teams, bringing transparency, and facilitating events such as Sprint Planning, Estimation Workshops, Daily Stand-ups, Sprint Review, Fun Retrospectives.

Skills
  • Best Practices and Tools
  • Agile Best Practices
  • Customer Interaction
  • Team Meetings
  • Software Process Management
  • Agile Principles
  • Change Management Process
  • Scrum Processes
  • Backlog Management
  • Acceptance Criteria
  • Status Updates
  • Agility Improvements
  • Risk Identification
  • Project Management Process
  • Development Team Trainings
  • Atlassian JIRA
  • Issue Tracking Management
  • Training Methodologies
  • Program Framework
  • Data Integrity
  • Efficient Work Breakdown Structuring
  • Systems Thinking
  • Collaborative Environments
  • Risk Reduction
  • Mind Mapping
  • Materials Organization
  • Presentation Skills
  • Effective Customer Communication
  • Planning Meetings
  • Grooming Practices
  • Scope Definition
  • Product Deployment
  • Requirements Specifications
  • Continuous Deployment
  • Quality Deliverables
  • AWS Redshift
  • Sprint Planning
  • Strategy Implementation
  • User Acceptance Testing (UAT)
  • Business Intelligence Data Modeling
  • Gantt Charts
  • Continuous Improvement Process
  • Triage Meetings
  • Safe Environment Planning
  • Release Planning
  • Standardized Methodologies
  • Profit Margins
  • Running Experiments
  • Process Improvement Initiatives
  • Document Review
  • Methodology Implementation
  • Deliverable Tracking
  • Waterfall Methodology
  • Commercial Lending
  • Lead Teams
  • E-Commerce
  • PI Planning
  • Daily scrum meeting critical thinking
  • Kanban
  • SAFe
  • Cost Estimation
  • Cross-functional
  • Impediment removal
  • Daily Status Reports
  • Manage Schedules
  • Active Learning
Education
Cyber-soft Technology Lanham, Maryland, Expected in 12/2015 Comptia : Information Technology - GPA :
University of Maryland - Eastern Shore Princess Anne, MD Expected in 05/2015 Bachelor of Science : Electrical Engineering Technology - GPA :
Certifications

Professional Scrum master (PSM) – scrum.org

SAFe-scrum.org

Comptia (A+, Network+, Security+)

AWS Solutions Architect (Hands on with EC2 bucket, IAM, S3, EBS, Versioning, Lambda, SQS, Load balancing, Vertical and Horizontal scaling, Greenfield, Lift&shift)

Work History
Cognizant Technology Solutions - Senior Scrum Master
Las Vegas, NV, 08/2022 - 01/2023
  • Worked collaboratively with 7 squad and chapter leaders to enable delivery of squad's mission through well-executed sprints
  • Trained squads on agile process, estimation techniques (Fibonacci series/T-shirt size), task tracking using burn down chart
  • Service Now for ticket tracking
  • Tracked agile maturity
  • Motivating squads to own agile values of Commitment, Focus, openness, respect, and courage
  • Facilitated projects that associated products to E-commerce site (Amazon and eBay)
  • Led project of creating personal company website for customer to buy and communicate with company’s marketplace
  • Facilitated teams of scrum on how to make it easy for customers to buy products from websites customers are comfortable with
  • Promoted Transparency, inspection, and adaptation to agile environment
  • Facilitate discussion, decision making, and conflict resolution between cross-functional teams
  • Accelerated overall squad performance, efficiency and value delivered by engaging within and across squads to find opportunities to improve agile maturity and metrics, and providing coaching, training and resources
  • Created safe agile environment for company's scrum team
  • Tracked burndown chart and Velocity Chart across teams
  • Monitor, track, and report project status to leaders and client contacts
  • Implemented Iterative, Incremental, empiricism, and Lean Thinking to all scrum teams
  • Facilitating Scrum of Scrums with other Scrum masters to share working processes and standardize strategies across teams
  • Coordinated across functional groups to ensure staffing, approach, content and schedules are consistent for timely project completion
  • Facilitated PI planning
  • Removing Impediment
  • Created automated dashboard to display current progress of all project
  • Assisted PO in Jira with Backlog creation, Epic, Issues, and Story Mapping
  • Introduced Mockups to all scrum team.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
  • Resolved staff conflicts and identified potential areas of improvement
  • Implemented best practices to drive quality IT project delivery
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
  • Communicated project updates to stakeholders at all levels
  • Partnered with project team members to identify and quickly address problems
  • Identified and implemented cost-saving measures in IT projects
  • Developed and introduced IT strategies to improve operational efficiency.
Motion Recruitment - Scrum Master
Warrenville, IL, 07/2019 - 02/2022
  • Led project of creating personal company website for customer to buy and communicate with company’s marketplace
  • Facilitated teams of scrum on how to make it easy for customers to buy products from websites customers are comfortable with
  • Facilitated projects that deal with using Data warehouse to report and collect data analysis by using ETL to extract data from multiple data sources, load it into cloud data warehouse then transformed it using power and scalability of target cloud platform
  • Coordinated across functional groups to ensure staffing, approach, content and schedules are consistent for timely project completion
  • Data management software used is Amazon Aurora
  • Transitioned squad from using waterfall to Scrum framework
  • Facilitated Scrum Ceremonies– sprint planning, backlog refinement, daily scrum, sprint review and sprint retrospective, ensuring team understand agenda and time boxes for each ceremony
  • Monitor, track, and report project status to leaders and client contacts
  • Supported Product Owner with respect to grooming and maintaining product backlog thus maximizing value of team's work
  • Trained scrum team on how to write user stories using INVEST principles and work with product owners to prioritize and validate User Stories ensuring acceptance criteria and Definition of Done
  • Promoted environment of transparency, respect, and foundation for building self-organizing, high-performing team where individuals can realize their full potential
  • Communicate, track, and manage risk, internal and external dependencies blocking team from completing sprint goal
  • Facilitated Scrum of Scrums with other Scrum masters to share working processes and standardize strategies across teams
  • Facilitated PI planning
  • Assessed team maturity and coach all teams to higher levels of maturity, at pace that is sustainable and comfortable for teams and organization
  • Coached teams during meetings to understand scope of work, assess optimism on meeting sprint goals and to understand their shared accountabilities towards delivering committed work
  • Introduce icebreakers and agile estimation technics to help them become better at estimating effort for completing work.
  • Trained personnel on use of IT tools and applications
  • Resolved staff conflicts and identified potential areas of improvement
  • Applied agile methodology to shorten cycle time and achieve target margins
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts
  • Conducted quality assurance to verify accuracy of data used in IT projects.
Motion Recruitment - Scrum Master
Westborough, MA, 11/2015 - 07/2019
  • Facilitated two scrum teams backlog refinement, sprint planning, daily standup, sprint review and retrospective making sure teams understand agenda and time box
  • Protected teams from external interruptions, remove or escalate impediments that inhibit productivity
  • Coordinated and participate in refinement sessions to conduct high level estimates (story points) to product backlog items
  • Coached teams on Agile best practices and lead trainings to create positive mindset to agile methodologies and internalize scrum values
  • Leverage agile tools and techniques to collaborate and facilitate remote meetings and general scrum events
  • Monitored and tract work progress in Jira while using Confluence for documentation
  • Participated in Scrum Master Communities of Practices (CoP) to learn from and share experiences and apply learnings to improve team performance and grow within all roles.
  • Worked to provide continuous improvement for product development lifecycle.
  • Partnered with project team members to identify and quickly address problems.
  • Wrote, updated and maintained project documentation.
  • Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
NJM Insurance Group - System Admin/SCCM Administrator
City, STATE, 02/2010 - 09/2015
  • Used SCCM software (Asset management, Deployment, Compliance Management, security) to migrate Windows7 to Windows10
  • Tracked incident report
  • Associated user ID with windows 10 computer using Device Affinity
  • Add/Delete machine name from SCCM
  • Add/Delete users from device affinity
  • Air watch/workspace (used to associate users iPad and Phone to company’s applications)
  • Created user account and store machine name on Share-Point
  • Mobile Device Management for number assignments, Activations, Deactivations using Verizon Business solutions for iPads, Androids, and iPhones.
  • Evaluated software products to determine compatibility with existing systems.
Accomplishments
  • AWS Solutions Architect (Hands on with EC2 bucket, IAM, S3, EBS, Versioning, Lambda, SQS, Load balancing, Vertical and Horizontal scaling, Greenfield, Lift&shift)
  • Skills and Methodologies
  • Waterfall, Agile, Scrum, SAFe, Kanban, XP, leadership, communication, conflict resolution, mentoring, product management, listening, requirement gathering, time management, E-Commerce, Application development, web development, quality assurance, coaching, team building, user story estimation, change management, Impediment removal,
  • Bug/ issue tracking, risk management, process improvement, agile methodology, cross-functional, Cost Estimation, Daily scrum meeting critical thinking, PI Planning
  • Tools and Technologies
  • Jira, Confluence, Rally, TFS, MS Teams, Miro, Mural, Outlook, PowerPoint, MS suite, SharePoint, Slack, Webex, Skype for Business, SharePoint, Java, Jenkins, GitHub, Python, Linux, Xray test management, WIX(website builder), Word-press(website builder), SQL, Amazon Aurora, ETL, Data warehouse, fun retrospectives, risk register, sprint review, skill matrix, automation, Microsoft windows, ideaboardz, Lucid chat (use for brainstorming, and documentations etc).

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Resume Overview

School Attended

  • Cyber-soft Technology
  • University of Maryland - Eastern Shore

Job Titles Held:

  • Senior Scrum Master
  • Scrum Master
  • Scrum Master
  • System Admin/SCCM Administrator

Degrees

  • Comptia
  • Bachelor of Science

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