senior scrum master resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Sr. Scrum Master with years of experience in Scrum, Agile, and software development methodologies. Proven understanding of scaling and improving software development practices. Experienced in leading cross-functional teams, coaching, and mentoring. Skilled in Scrum methodology, features of the Scrum framework, and process improvement techniques. Seeking a position as a Senior Scrum Master at a high-growth organization.

  • Coaching Agile practices
  • Servant leadership
  • Agile & Growth Mindset
  • Leading and Facilitating Change
  • JIRA, Rally, VersionOne, Confluence
  • Waterfall & Agile Methodology
  • SDLC methodologies
  • Cultural Awareness
  • Risk mitigation planning
  • Program Monitoring and Tracking
  • Sprint Review/Retrospective
  • Metrics & Trend Reporting
Work History
08/2018 to Current Senior Scrum Master Geico Insurance | Akron, OH,
  • Led and facilitated Scrum ceremonies and sprint reviews, ensuring transparency and timely delivery of features while protecting the team from distractions.
  • Guide system development and implementation planning through assessment and preparation of system engineering management plans and system integration and test plans.
  • Helped the team complete committed work within the sprints and removing impediments/escalating issues.
  • Define, implement and maintain standards, tools and processes related to software development and delivery.
  • Partnered and supported Product Owner to guide the Scrum team to success and maximize value of the product.
  • Demonstrated ability to manage and motivate teams, foster creativity and innovation, and optimize team performance.
  • Led the scrum team in using Agile methodology and scrum practice to deliver features in a timely manner.
  • Create and maintain team metrics to track sprint performance and identify areas for improvement.
  • Collaborate with and across Agile teams to deliver features and solutions that meet the needs of the business.
  • Ensures development stories, acceptance criteria, assumptions and risks are properly captured and communicated.
  • Ensures supporting development, testing, and user acceptance activities are planned and coordinated.
  • Assisted product owner to create roadmaps and their dissemination to the teams; while leading, managing, tracking, and communicating the execution of the plans and projects progress on time.
  • Worked with cross-functional teams to create a holistic roadmap and planning for product delivery.
02/2015 to 06/2018 Scrum Master Asml N.V. | Wilton, CT,
  • Facilitated scrum ceremonies, sprint planning, stand-ups, retrospectives, and demos; ensured team adherence to scrum values, principles, and practices.
  • Worked with Product Owners and QA team to ensure the product testing and feedback is completed timely, ready for release and meets the defined Sprint Goal.
  • Coached team and product owner to deliver high customer satisfaction, improve velocity and delivery predictability, better system performance and enhanced ability to innovate, scale, and meet compliance requirements.
  • Coached teams on the application of Lean-Agile practices and on helping managers find ways to support the release train.
  • Trained and coach team members and key stakeholders in Scrum, Kanban and XP, as well as practices they will need to be successful in their roles.
  • Investigated and resolved impediments and coached the team on how to prevent and manage them.
  • Assessed team and individual development needs and provided coaching and mentoring to help team members grow.
  • Monitors the health of the product and the team, and provides feedback to the team and management.
  • Worked closely with the Product Owner to create and maintain a comprehensive product backlog that met the needs of the stakeholders.
  • Defined and tracked sprint and release progress, Burndown charts and other metrics as needed.
  • Worked with the Product owner to align teams with the product vision, sprint goals and objectives.
  • Provided support to the team using a servant leadership style .
  • Built a culture of trust and respect within the team; an environment where problems can be raised without fear of blame or being judged.
  • Effectively used technology to encourage close collaboration of distributed teams to maximize productivity.
02/2013 to 01/2015 Agile Scrum Master Fidelity National Information Services | Orlando, FL,
  • Led and coached a team of 15 developers in an agile environment, working in 2 week sprints and using scrum methodology.
  • Implemented scrum ceremonies such as daily standup, sprint planning, sprint reviews and retrospectives.
  • Facilitated and tracked team and individual sprint goals, and coached team members on agile best practices.
  • Worked with product owners to ensure that product features were properly prioritized and delivered timely.
  • Monitored and reported team progress and impediments to upper management.
  • Mentored junior team members and helped them to grow and develop their skills.
  • Wrote and maintained agile documentation such as sprint plans, product backlogs and user stories.
  • Managed software development tools such as JIRA, Confluence and Bitbucket.
  • Fostered strong collaboration among team members and help to build positive team culture with problem solving mindset.
  • Aligned teams to Agile standards and practices, and mentor team members through change delivery.
  • Championed change within organization, educating teams on benefits of agile and scrum.
  • Helped Development Team create high- value products through proactive problem solving and servant leadership by removing impediments to Development Team’s progress.
  • Provided recommendations to scrum team on how to increase effectiveness and efficiency with keen eye on process improvement opportunities.
  • Improved team morale and fostered collaborative environment that supported creativity and innovation.
  • Facilitated and conducted retrospectives to help team members continuously improve.
  • Ensured successful delivery of key business projects and goals by understanding key prerequisites and interdependencies of various initiatives.
  • Tracked and communicate team velocity, sprint progress, and other agile metrics to aid team in delivery.
  • Proven experience in successfully leading and coaching agile teams in a fast-paced, dynamic environment.
01/2011 to 12/2012 Vendor Management Analyst Republic Financial | Baytown, TX,
  • Led a team of 3 and successfully onboarded and managed 10 new vendors, while maintaining compliance with company standards.
  • Worked closely with IT Management, business, Legal, and internal/external auditors to ensure successful follow-through and completion of compliance and mitigation activities.
  • Coordination between external auditors and staff audited if required.
    Created, updated, and maintained third-party risk management policies and standards.
  • Collaborated with business owners to rate vendors using defined Vendor Risk Management methodology.
  • Monitors and evaluates supplier performance to mitigate risk and ensure quality.
  • Investigates and resolves supplier performance issues.
  • Conducted third-party risk assessment and generated findings and recommendations.
  • Collaborated with stakeholders to conduct vendor Privacy/PCI/HIPAA risk assessments.
  • Developed, managed, and executed plans to communicate findings to necessary stakeholders and vendors.
  • Collaborated with business stakeholders and vendors to develop and implement controls to mitigate all known deficiencies and minimize risks.
  • Worked with the procurement team to develop and implement a sustainable process for onboarding new vendors.
  • Created and delivered presentations on risk management topics to various audiences.
Expected in 04/2022 Bachelor of Science | Cloud Computing Western Governors University, Salt Lake City, UT GPA:
  • Certified Scrum Master
  • Professional Scrum Master
  • AWS Certified Cloud Practitioner
  • ITIL4
  • SAFe 5.0

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Resume Overview

School Attended

  • Western Governors University

Job Titles Held:

  • Senior Scrum Master
  • Scrum Master
  • Agile Scrum Master
  • Vendor Management Analyst


  • Bachelor of Science

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