Senior Scrum Master resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Seasoned IT professional with exceptional leadership and project management and technical skills.

Offering 5 years of experience and proven success as Scrum Master developing and leading cross-functional teams. Excellent problem-solving skills ,skilled facilitator with great interpersonal and communication abilities .Servant Leader well-versed in coordinating complex high value and technical projects with co-located and off-site teams. Desire to apply expertise to new role with progressive organization.

  • Scrum Master
  • Agile
  • Scrum
  • Kanban
  • Extreme Programming
  • Hybrid - ScrumXP, Scrumban
  • SAFe Scrum of Scrums
  • Leadership - Servant leadership
  • Problem Resolution
  • Team Building
  • Relationship development
  • Process improvement
  • Scheduling/Facilitation
  • Risk mitigation planning
  • Jira issue tracking
  • Planning and coordination
  • Scrum processes
  • DevOps processes
  • Software Development Life Cycle principles (SDLC)
  • JIRA
05/2015 to Current
Senior Scrum Master Charles Schwab Corporation Redmond, WA,
  • Anticipated organizational and technical impediments to team delivery including cultural barriers, logistical challenges and collaborated with involved parties to resolve in timely manner
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity
  • Worked to provide continuous improvement for product development lifecycle, realizing 25% reduction in escaped defects
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress
  • Worked effectively with multiple Scrum teams both internally and off-shore
  • Drove operational improvements which resulted in savings and improved profit margins
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Coordinated leadership workshops to educate other teams on Scrum Framework to optimize productivity
  • Collaborated with Product Owner to identify areas in need of improvement and implemented solutions
  • Provided guidance and recommended coping mechanisms for team members dealing with difficult issues
  • Innovated new processes and workflows that realized 20% improvement in efficiency of delivery team.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Monitored and facilitated scrum processes and team meetings for software development.
  • Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.
  • Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
  • Assessed team metrics and worked to drive improvements and innovate new approaches.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
09/2013 to 05/2015
DevOps Engineer Paypal Maine, ME,
  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications
  • Drove project lifespan from concept to final rollout in Software development, system deployment, testing and monitoring of applications
  • Monitored automated build and continuous software integration process to drive build/release failure resolution increasing delivery frequency by more than 40%
  • Maintained consistent security to effectively implement best practices and protect assets reducing systems and process defects by 50%
  • Versed in complete software life cycle from preliminary needs analysis to enterprise-wide deployment and support
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements
  • Collaborated closely with product development teams and other stakeholders, using effective communication and active listening skills
01/2012 to 09/2013
Linux System Administrator/Junior Devops Engineer Data Services Group City, STATE,
  • Implemented network security improvements to resolve vulnerabilities.
  • Configured, tested, and managed software installations.
  • Designed and deployed disaster recovery systems to ensure business continuity.
  • Consulted users to determine areas in need of improvement.
  • Configured and updated Linux servers using ansible
  • Planned, tested and supported high-availability infrastructures.
  • Improved job tasks and mentored junior team members on best practices and standards.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
Expected in
Associate of Arts: SCIENCE oF EDUCATION
  • Professional Scrum Master I (PSM I)
  • Professional Scrum Product Owner (PSPO I)
  • Professional Scrum with Kanban ( PSK)
  • PMI- Agile Certified Practitioner (PMI-ACP)
  • Microsoft Fundamentals (AZ900)
  • Redhat Certified System Administrator (RHCSA)

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Job Titles Held:

  • Senior Scrum Master
  • DevOps Engineer
  • Linux System Administrator/Junior Devops Engineer


  • Associate of Arts

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