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Senior Scrum Master Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Expert in prioritizing tasks and optimizing workflows. Mission-focused Scrum Master with extensive experience coaching and mentoring highly skilled teams. Bilingual professional with more than 6 years of experience delegating tasks and supporting projects. Mission-focused Scrum Master with extensive experience coaching and mentoring highly skilled teams. Bilingual professional with more than 6 years of experience delegating tasks and managing projects.

Skills
  • Prioritization
  • Development team trainings
  • Customer interaction
  • Program Management
  • Public speaking
  • Documentation Management
  • Waterfall methodology
  • Certified Scrum Master/SAfe Advanced Scrum Master/Leading SAFe 5.0/ICT-ATF
  • Conflict Management/team building
  • Group Dynamics and animation Skills
  • Risk Mitigation planning
  • Azure DevOps
  • Miro
  • Jira/Confluence
  • Trello
  • Project Management
  • Excellent Communication
  • Attention to Detail
  • Cultural Awareness
  • Jira align
  • DevOps
  • Critical Thinking
Work History
Senior Scrum Master, 01/2020 to Current
Liberty MutualNewark, DE,


  • Ensured portfolio alignment with business objectives; defined demand management and prioritization processes.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Shielded scrum team from external interference for optimal productivity and success of Agile process.
  • Support 2 teams in SAFe implementation.
  • Communicate inter-team and intra team dependencies and risks across teams in an ART.
  • Work in collaboration with agile coaches to transition traditional waterfall mindsets to welcome the agile mindset successfully.
  • Supported the implementation journey on the Customer experience Center Platform call delivery Project with Humana until Go Live.
  • Matured the team on the best way to use agile metrics.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Worked to provide continuous improvement for product development lifecycle, realizing 85% reduction in defects over a year.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Managed minimum of 3 projects each year while maintaining adherence to budget, schedule and scope requirements.
SAFe Scrum Master/Agile Team Facilitator, 01/2018 to 01/2020
Churchill Downs IncorporatedMiami Gardens, FL,
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Coached and prep teams to be PI ready during the IP iteration and also coordinate conversations on dependencies. ROAM risks with the team and Facilitate PI breakout sessions.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Supported 4 teams using the SAFe framework. Coached teams on SAFe implementation
  • Using the ADKAR model to have teams welcome a new mindset of agile.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
  • Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
  • Organized problem solving sessions with management to identify root causes and using techniques like the Fishbone Diagram to communicate strategy.
Scrum Master, 02/2016 to 03/2018
Churchill Downs IncorporatedVicksburg, MS,
  • Analyzed projects to determine resource requirements and procured necessary equipment and software.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Built and utilized reporting systems to keep customers and management in loop with latest information.
  • Created clones, images, templates, snapshots, resource allocation, resource pools and system monitoring by applying subject matter expertise of VMS file system.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Closely collaborated with project members to identify and quickly address problems.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
  • Supported 3 teams during PI plannings.
Scrum Master, 02/2015 to 01/2016
Highland Health UofR (University Of Rochester)City, STATE,

• Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity

• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies

• Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint

• Worked effectively with multiple Scrum teams both internally and offshore • Managed product backlog and supported Scrum framework for monthly sprint releases
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress

• Applied agile methodology to shorten cycle time and achieve target margins

• Built and utilized reporting systems to keep customers and management in loop with latest information.

• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.

  • Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.
Education
Associate of Science: Buisness Management, Expected in 06/2009
National Institute of Animation - Yaounde-Cameroon,
GPA:
  • Minored in Counselling
Bachelor of Science: Educational Administration, Expected in 04/2006
University of Buea - Cameroon,
GPA:
  • Minored in Curriculum Studies/teaching
  • Dissertation: The use of Didactic materials in the teaching learning process
  • Thesis: Stress management and control techniques
Certifications

Certified Scrum Master(CSM)

SAFe Scrum Master

Safe Advanced Scrum Master(SASM)

Leading SAFe 5.0

ICP-ATF

Commonwealth Certificate of "Women As Agents Of Change"

Affiliations

Advocate of Non-violent communication, under the Gandhi Institute of Nonviolence Rochester.

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Resume Overview

School Attended
  • National Institute of Animation
  • University of Buea
Job Titles Held:
  • Senior Scrum Master
  • SAFe Scrum Master/Agile Team Facilitator
  • Scrum Master
  • Scrum Master
Degrees
  • Associate of Science
  • Bachelor of Science

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