senior scrum master resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-XXX,
Professional Summary

Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful record of building positive relationships with internal and external stakeholders. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

  • Product Development
  • Network Security
  • Project Management
  • Agile Methodologies
  • Security Architecture
  • Risk Management
  • Risk Governance
  • Security Protocols
  • Compliance
  • Cross-functional Team Management
  • Information Systems Security
  • Certified Information Systems Security Professional
Work History
05/2023 to Current Senior Cloud DevOps Engineer - AWS IAM Team Lead Insulet Corporation | , , Houston, TX
  • Lead a team of IAM professionals responsible for designing, implementing, and maintaining IAM solutions for Synchrony Bank’s AWS cloud infrastructure
  • Collaborate with stakeholders, including system administrators, developers, and security teams, to define IAM requirements and develop strategies for secure access management
  • Design and implement scalable and efficient IAM solutions using AWS IAM policies, roles, and groups
  • Conduct regular audits and reviews to ensure compliance with security policies and industry standards
  • Provide guidance and support to team members, including training and mentoring, to enhance their technical skills and professional growth
  • Drive continuous improvement initiatives for IAM processes and procedures, focusing on automation and efficiency
  • Participate in project planning and resource allocation, ensuring timely delivery of IAM services and projects

07/2022 to 06/2023 VP Product Owner - AWS WAF & AWS Proxy (Cybersec) Reyes Holdings | , , Houston, TX
  • Cloud Deployment for Network Security (Cybersecurity) for AWS WAF & Proxy in all environments
  • Product Owner for AWS Cloud Automation & AWS Cloud Onboarding for all Chase lines of business.
  • Oversaw development and implementation of improvements to support and network operations for AWS public cloud data migration.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions for our internal end users.
  • Built automated user interface that reduced AWS Cloud onboarding with Cloud Proxy and Cloud WAF from two months to twenty minutes for all Chase lines of business applications.
  • Deployed over 500 applications onto AWS public cloud.
  • Worked with business partners to balance requirements, security and risk reduction.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals in our onboarding processes and automation user interface for AWS cloud.
  • Oversaw product design and roadmap and coordinated aspects of development and deployment
  • Conceptualized long-range product roadmaps and strategically designed according to market data and research.
  • Provided technical leadership and delivered innovative products and services to address customer specific security requirements.
  • Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
  • Designed and coordinated processes applicable to numerous projects for design efficiency and continuity.
  • Managed development of network security products from ideation to launch, with focus on meeting market needs, reducing security risks, and enhancing overall security posture.
  • Developed and maintained security product roadmap, incorporating customer feedback and market trends to improve product performance.
  • Collaborated with cross-functional teams to define product requirements, specifications, and user stories to ensure delivery of high-quality products.
  • Defined product features and functionality to ensure alignment with customer and business needs while meeting compliance requirements.
  • Conducted user acceptance testing and defined success criteria to measure product success. .
  • Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Addressed product-related questions by reviewing reports to provide informed responses.
  • Maintained and updated project plan by tracking technical dependencies and issued project milestone updates.
11/2020 to 07/2022 Senior Agility Lead American Express | , ,
  • Led development of secure products and services, utilizing Agile methodologies to ensure timely delivery and adherence to security standards.
  • Collaborated with cross-functional teams to define project requirements, scope, and timelines, ensuring that security considerations were incorporated throughout project lifecycle.
  • Conducted threat analysis and vulnerability assessments, defining and prioritizing risks for remediation and mitigation.
  • Developed and maintained security policies and procedures, ensuring compliance with industry standards and regulations.
  • Led incident response efforts, providing timely and effective communication to stakeholders and ensuring that corrective actions were implemented.
  • Managed team of security professionals, providing guidance and mentorship to ensure delivery of high-quality security services.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Applied agile methodology to shorten cycle time and achieve target margins.
12/2006 to 05/2020 Senior Manager AT&T | , , Houston, TX
  • Designed and supervised installation of security systems, including access control, CCTV, intrusion detection, and alarm systems.
  • Conducted successful security training sessions for over 500 employees, resulting in improved awareness and compliance with security policies.
  • Conducted security training for employees and contractors to ensure compliance with security policies and procedures.
  • Managed relationships with external security vendors and contractors to ensure quality service delivery.
  • Responded to security incidents and emergencies, conducted investigations, and implemented remedial actions.
  • Developed and maintained security policies and procedures, and ensured compliance with regulatory requirements.
  • Conducted regular security audits and inspections, and recommended improvements to physical security controls.
  • Collaborated with IT department to integrate physical security measures with information security controls.
  • Participated in development and testing of business continuity and disaster recovery plans.
Expected in 12/2023 to to Master of Science | Management Information Systems (MIS) University of Houston, Houston, TX GPA:
Expected in 12/2021 to to Master of Security Management (MSM) | Cybersecurity University of Houston - Downtown, Houston, TX GPA:
  • Member of Phi Kappa Phi Honor Society (Top 1%)
  • Graduated w/ 4.0 GPA
Expected in 08/2020 to to Cybersecurity Graduate Certificate | University of Houston - Downtown, Houston, TX GPA:
Expected in 12/2018 to to Bachelor of Arts | Business Management University of Houston - Downtown, Houston, TX GPA:
  • Dean's List Spring 2018, Fall 2018
Expected in 12/2016 to to Associate of Arts | Business Management Houston Community College, Houston, TX GPA:
  • Graduated with High Honors
  • Graduated with 3.68 GPA

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Resume Overview

School Attended

  • University of Houston
  • University of Houston - Downtown
  • University of Houston - Downtown
  • University of Houston - Downtown
  • Houston Community College

Job Titles Held:

  • Senior Cloud DevOps Engineer - AWS IAM Team Lead
  • VP Product Owner - AWS WAF & AWS Proxy (Cybersec)
  • Senior Agility Lead
  • Senior Manager


  • Master of Science
  • Master of Security Management (MSM)
  • Cybersecurity Graduate Certificate
  • Bachelor of Arts
  • Associate of Arts

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