senior scrum master resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Technically Astute and Highly Analytical Scrum Master with a track record of building complex systems, focusing relentlessly on removing team impediments and delivering customer-centric products. Cognizant of Scrum methodologies such as Kanban, XP, Scrum, Safe, Lean, and Kaizen, as well as values, including team performance, accountability, and iterative progress. Well-versed in leveraging cross-functional IT, Agile, and QA teams to complete project deliverables on time and within budget. Demonstrated success applying project management best practices, technical expertise, and business acumen to consistently achieve targeted results.



  • Time Management
  • Stakeholder Collaboration
  • Continuous Improvement
  • Digital Communication
  • Conflict Resolution
  • Agile Methodologies and Best Practices
  • Adaptability
  • Team Coaching and Mentoring
  • Sprint Planning & Execution
  • Scrum Values


Azure DevOps | Jira | Confluence

Office365 | Miro | Adobe | Asana

Work History
Scrum Master, 08/2020 - Current
Apex Systems , , Dallas, TX
  • Windstream Telecommunications - Transitioned team of 40+ members from waterfall projects to Agile/Scrum framework to enhance Windstream’s consumer portal infrastructure both onshore and offshore (India)
  • Coordinated & planned the implementation of the COVID-19 pandemic related changes to support and enable the field and call center agents to perform their daily work in a safe environment
  • Employed Scrumban to improve team’s velocity by 30%
  • Increased Go Kinetic app team delivery by 20% despite losing 2 developers and having 60% changes to the team
  • Administered all Agile/Scrum processes including daily stand-up, sprint planning, sprint reviews and sprint retrospectives, coached team members and clients on Agile processes.
Scrum Master, 11/2019 - 06/2020
Iron Mountain Incorporated , , Houston, TX
  • Created and prioritized user stories that enhanced mobile banking experience for millions of clients across United States market
  • Built brand new application for existing BOA members to securely register online banking on self-service basis in less than 1 minute
  • Increased productivity of development team by 200% by introducing scrum methodology to web development team
  • Led training and coaching sessions as scrum master to help embed new ways of working effectively
  • Negotiated sprint goals with team members, which resulted in slashing delivery time by 20% in a single quarter
  • Facilitated self-managed continuous improvement for 3 Scrum development teams
Business Analyst/Scrum Master, 09/2016 - 11/2019
Fifth Wall , , Houston, TX
  • Transformed low performing Scrum team into highly effective Scrum team who effectively implemented every major deployment with 100% success
  • Management of Agile iServe releases with time frame of 2 sprints, 1 week each, and budget of $500,000 USD per project
  • Co-ordination of 6-8 projects and releases simultaneously and within different business areas (development, timeframes, changes, testing, defects, etc.)
  • Enforced Kanban principles that reduced cycle time by 25% which increased team’s throughput in less than 8 weeks
  • Organized daily scrum status meeting with developers, and weekly status meetings with management and stakeholders.
IT Manager, 01/2012 - 01/2013
Pathcare Nigeria Limited , , Victoria Island, Lagos

Forged meaningful cross-divisional partnerships by communicating clear expectations to Agile and IT teams, managing performance, and building high morale for faster product delivery

  • Oversaw creation and integration of remote printing module on mobile platform user interface covering design, development, and evaluation by using appropriate solutions
  • Implemented servant leadership while coaching high-performing teams on Agile principles and Scrum framework to enable iterative value delivery
  • Reduced product delivery time by working at board level to redefine product roadmap and lead IT teams in executing software development practices
  • Directed planning, design, installation, administration, and maintenance of company-wide voice and data networks and security infrastructure
  • Stabilized efficiency and consistency of 5 expansion projects regarding establishing new IT branches and documented project reports
  • Negotiated with suppliers and vendors to save cost on procurement and services.
  • Guided organizational technology strategy and roadmaps
  • Coordinated technical training and personal development classes for staff members
  • Demonstrated familiarity with latest hardware, software and networking technology
MBA: Management, Expected in 08/2014
Coventry University - United Kingdom,
Status -
Bachelor of Science: Computer And Information Sciences, Expected in 08/2008
Lead City University - Nigeria,
Status -


  • EDC (Entrepreneurship Development Training) | Pan African University, Nigeria
  • Integrated Dip., Advance Wireless Communications | Lorion Telecom Lab, India
  • SAFe 5 Scrum Master
  • Professional Scrum Master 1
  • Cyberoam Certified Network Security Professional
  • Oracle Database 10g Administrator Certified Associate
  • Red Hat Certified Engineer
  • Cisco Certified Network Associate
  • Microsoft Certified Systems Engineer
  • Microsoft Certified Professional

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Resume Overview

School Attended

  • Coventry University
  • Lead City University

Job Titles Held:

  • Scrum Master
  • Scrum Master
  • Business Analyst/Scrum Master
  • IT Manager


  • MBA
  • Bachelor of Science

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