Senior Sales Representative resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly-motivated former Border Patrol Agent with nine years of experience in Immigration Law, including case management, field supervision, weapons training, well-educated on state and federal laws, court procedures and underlying social issues that contribute to crime. Expertise in research and statistical analysis with excellent communication, organization and interpersonal skills.
Skills
Report writing
Strong interpersonal skills
Highly reliable
Multi-tasking ability
Team player
Calm under pressure
Analytical thinker
Immigration Law knowledge
Attention to detail
Strong with derivatives
Friendly demeanor
Time management skills
Superior verbal and written communication skills
Composed
PowerPoint presentations
Intelligence products
Threat detection
Strong critical thinking capabilities
Data Collection
Education
Federal Law Enforcement Training CenterArtesia, New MexicoExpected in 2008 ā āFederal Law Enforcement Certification: - GPA:
Orange Glen High SchoolEscondido, CaExpected in ā āHigh School Diploma: - GPA:
Work History
Thermo Fisher Scientific Inc. - Senior Sales Representative Alachua, FL, 06/2021 - Current
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Panera Bread Co - Manager Charlotte, NC, 05/2017 - 06/2021
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Delivered feedback to decision-makers regarding employee performance and training needs.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Onboarded new employees, including training, mentoring and new hire documentation.
Conducted monthly inventories of raw materials and components on work floor.
Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
United States Border Patrol - Border Patrol Agent City, STATE, 02/2008 - 02/2017
Compiled statistical data for monthly, quarterly and annual reports
Create A-Files and testified under oath at court hearings
Preventing terrorists and terrorist weapons from entering the United States
Detecting and preventing the smuggling and unlawful entry of undocumented aliens into the United States
Apprehending those people found to be in violation of immigration laws
Screening passengers, vehicles, and shipments into the United States
Responsible for collecting, analyzing, and disseminating, via Field Information Reports, intelligence gathered from the field environment
Support and assist various local, state, and federal law enforcement agencies with the conducting of criminal, civil, and administrative investigations that are complex in scope
Interviewing individuals to verify facts and obtain specific information
Working with an Anti-Terrorism Unit responsible for supporting and assisting high-level comprehensive investigations involving individuals, groups, or large organizations operating at a local, national, or international level through the gathering of relevant information and intelligence
Conduct surveillance on targets
Serve the American public with vigilance, integrity, and professionalism
Line-watch which involves the detection, prevention, and apprehension of undocumented aliens and smugglers of aliens at or near the land border by maintaining surveillance from a covert position, following up leads, responding to electronic sensor alarms, infrared scopes during night operations, low light television systems, aircraft sightings, intercepting and following foot sign marks and other physical evidence
Through training and work experience, I have acquired many different skills which include: thinking skills (decision making, problem solving, and judgment), personal characteristics (integrity, emotional maturity, and self-presentation), and work management skills (managing and organizing information, managing resources, and planning/evaluating)
Assigned to the Calexico Station Intelligence Unit. (01/2016 to 02/2017)
Trained in a variety of computer programs including Excel, Microsoft Word, Access, and PowerPoint
I am trained in Alien Smuggling Identification and Deterrence (ASID) along with many different types of interviewing techniques.
Completed Cellebrite Universal Extraction Device Training on April 13, 2016. Cell phone data extraction and analysis.
I have been trained in many different programs including TECS, EARMS, ATS, NCIC, IAFIS, and FINS Link
Additional Information
References:
Brian Chapman, Commander, US Coast Guard 703-994-7996
Addy Claire, Special Agent HSI, Wilmington NC 619-248-6565
Nick Terpin, Special Agent HSI, Wilmington NC 404-822-6978
Forrest Snow, US Border Patrol Agent, El Centro CA 760-604-0729
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