Senior Sales Operations Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Versatile Senior Manager with 15+ years of experience working with the public and building deep relationships. A personable leader who can maintain open communication lines among all organizational levels. Skilled in directing complex, mission-driven projects from concept to fully operational status. Successful at designing and implementing strategies and governance models to ensure organizational alignment between ongoing action and stated mission. Professional experience and academic training in strategic communications, outreach, and grassroots activities. Track record of success delivering desired results in a fast-paced, dynamic environment with impending deadlines.

  • Business Development
  • C-Level Collaboration
  • Data Analysis & Reporting
  • Financial & Demand Forecasting
  • Global Process Improvements
  • KPIs/Metrics Benchmarking
  • Marketing & Communications
  • People Operations
  • Performance Management Strategic Planning
  • Sales Enablement
  • Talent Training & Development
Work History
10/2018 to Current Senior Sales Operations Manager Pega (Pegasystems Inc.) | Alpharetta, GA,

Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

  • Generated $25 million in Black Friday sales, increase of 1,150%.
  • Orchestrated adaptive sales strategies during 2020, increasing market revenue 42% and new enrollments 58%.
  • Focused teams on developing cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Identified, developed and launched innovative tools or systems to achieve sales metrics, boosting productivity 325% in 6 months.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
04/2016 to 10/2018 Operations Manager Caterpillar | Peachtree City, GA,

Responsible for the daily business operations, financial management, process design, website development, and curriculum management; while working within the framework of the company's core values, as well as promoting its ethos and mission statement.

  • Strategically managed resources, milestones and budgets, saving $40,000 in expenses per year.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Worked in matrix management environment with oversight of project managers, operations, sales, finance, human resources, and compliance.
09/2012 to 04/2016 Concierge Manager Guardian Service Industries | South Orange, NJ,

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

  • Empowered team to own guest experiences, boosting guest satisfaction from 78.3% to 97.8% in 60 days, maintaining scores for 39 consecutive months.
  • Negotiated vendors contracts reducing F&B costs 20% annually.
  • Effectively managed monthly budget of $13 million while consistently staying below 85% of budget allowance.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, VIP or celebrity, with high degree of respect for privacy.
03/2010 to 07/2012 Front Office Manager Four Seasons Hotels Inc | New Orleans, LA,

Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Coached Front Desk Team on how to provide WOW service and exceeding expectations, increasing guest survey scores from 33% to 89% in 90-days.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Expected in 2008 BBA | Business Management & Organizational Leadership St. Petersburg College, Clearwater, FL GPA:

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Resume Strength

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Resume Overview

School Attended
  • St. Petersburg College
Job Titles Held:
  • Senior Sales Operations Manager
  • Operations Manager
  • Concierge Manager
  • Front Office Manager
  • BBA

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