Seeking a position within the Management field in order to gain access into this dynamic and fast-paced industry. I seek to achieve professional excellence with a customer-focused, travel industry and hospitality leader.
Delphi 7.0 and 9.5.2, OPERA, Fidelio, Windows, Word, WordPerfect, Excel, Power Point
Senior Sales Manager, 07/2013 － 04/2016Remote Home Based White Lodging Services / Radisson Hotel － Merrillville, IN
Sales through understanding the market and the client and collaborate with area partners and potential clients developing relationship as trusted advisor.
Collaborate with Sales and Revenue Managements utilizing SWAT analysis to prepare SMART Revenue Action Plans.
Execute detailed account management efforts that assess the revenue performance of accounts and set a plan to maintain and grow the account's revenue potential.
Implement various marketing efforts including telephone prospecting, email campaigns, outside client appointments, engage in various networking organizations and host client functions to showcase the hotel's attributes.
Regional Director of Sales, 03/2012 － 07/2013Sun Development and Management － Indianapolis, IN
oversee four hotels in the Indianapolis / Brownsburg area) Qualifies leads and prospect gained from cold calls, newspapers, internet, referrals, sales blitzes, national sales offices, convention and visitors bureaus, and other sources Establishes and maintains close contact with accounts through phone calls, emails, tours, appointments, correspondence and entertainment Asses the current and future needs of the accounts, whole prospecting to uncover other decision makers within the account Maintains accurate sales files, contracts, and trace system for all accounts Maximizing revenue through the revenue management system Continually monitor and control department expenditures Manage inventory daily- looking over arrival lists, room type inventory, and inventory reports Manage all groups at the hotel from the booking process until check out.
Weekly check the group inventory, pick up, cut off dates, etc.
Assists General Manager in resolving service concerns Contributes to a positive, enthusiastic work environment Develop and execute Sales and Marketing Plan and budget.
Works with Executive team to develop departmental budgets.
Director of Sales, 02/2004 － 02/2012Wyndham Indianapolis West Hotel Adam's Mark Hotel － Indianapolis, IN
Manages the sales team to include motivation, strategy, account development, relationship building, negotiation, and closing the business Develop action plans and goals for individuals and team growth Develop marketing tools and collateral for the sales team Develop and execute Sales and Marketing Plan and budget.
Works with Executive team to develop departmental budgets Work closely with the Global Sales Team to ensure the team is knowledgeable on all vertical markets Responsible for ensuring accessibility via the GDS systems along with the Revenue Team and Brand Standards Work with the General Manager, Sales, Operations, and Corporate Revenue Team on a daily basis to execute strategies to maximize revenues and profitability Maintain and audit Delphi accounts to ensure accurate records and company policies are upheld Conduct daily business review, sales meetings, revenue meetings and staff meetings Compile daily, weekly, monthly and quarterly revenue reports for owners and partners.
Sales Manager, 07/1996 － 02/2004Radisson Hotel － Indianapolis, IN
Maintain relationships with all existing accounts while prospecting for new business Proactively established and maintained client relationships through prospecting, cold calls, networking and trade shows Responsible for overnight room negotiations and execution of all meeting planning Achieve booking revenue goals along with meeting and/or exceeding solicitation goals Compile data for forecasting and budget planning Audit all invoices and report revenue to goal bookings on a monthly basis.
2007American National University － Indianapolis, INBusiness ManagementGPA: GPA: 3.86
AWARDS RECEIVED / SKILLS Indiana Society of Association Executives (ISAE) Membership Co-Chair 2013 - Present Society of Government Meeting Professionals (SGMP) 2nd Vice President 2006 - Present Sales Manager of the Quarter 2015 2nd Quarter Super Service Certification Completion Certificate 2012 President's Award from SGMP 2011 Certificate of Appreciation & Outstanding Customer Service from National Beep Baseball Association 2011 Received the "Uncle Sam" Award from the US Army for Excellent Service 2009 Indiana Society of Association Executives (ISAE) Committee Chair 2000 -- 2007