Senior Sales Manager Resume Example
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SENIOR SALES MANAGER
Professional Summary
Focused Sales Manager offering over25 years experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Proficient in negotiating and client retention.
Performance-oriented sales leader with proven expertise in revenue management, client acquisition and account servicing. Diligently research competitors and market conditions to remain lean and agile in face of changing expectations and conditions. . Focused on exceeding and bringing in business. Strong skill in developing long lasting relationships and client retention. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Accomplishments
- 2020 achieved goal first Q! by 121%
- 2019 Crystal Award for achieving 119% of annual sales goal
- 2019 Manager of last quarter
- 2018 Manager of the last quarter
- 2018 President's Award for achieving 159% for an annual sales goal
- 2017 Crystal Award for exceeding 119o%f annual sales goal
- 2016 President's Award for exceeding goal by over 130%
- 2016 CVB Sales Manager of the year
- 2015 Crystal Award for exceeding annual sales by 115%
- 2014 Sales Champion Award for exceeding annual sales goat by 109%
- 2013 Presidents Award for exceeding 1sales by over 140%
- 2012 Sales Champion Award for 107% of annual sales goal
Skills
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Work History
Senior Sales Manager, 05/2009 to 07/2020
Bluegreen Resorts – Destin , FL
Bluegreen Resorts – Destin , FL
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Build strong relationships with clients to promote high client retention. 75% client retention.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Connected with prospects through multipronged approaches, including trade shows, cold calling and local-area networking.
- Collaborated with internal teams to evaluate costs against expected market price points and set structures to achieve profit targets.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
- Exceeded sales goals year over year.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction with a large client retention.
- Created effective strategies to target new markets after researching and analyzing competitor behavior..
- Maintained long lasting relationships with customers and found new ones by identifying needs and offering appropriate services.
- Targeted new markets and increased sales through proactive sales and negotiation techniques.
- Increased regional market share .
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Exceeded l annual sales target by year over year.
- Organized promotional events and interacted with community to increase sales volume.
- Identified opportunities for growth within the SMERF market and collaborated with teams to reach sales goa
- Stand in and help with empty sales positions.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue
- Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks
- Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives
Director of Catering, 06/2006 to 09/2009
Kimpton Hotels – Phoenix , AZ
Kimpton Hotels – Phoenix , AZ
- Responsible for 40,000 square feet of banquet and public spaces
- Supervised catering staff to reinforce adherence to all organizational policies and safety regulations.
- Discussed client's event needs to develop recommendations for room options and possible menus while utilizing client budget
- Met with clients to outline desired goals and prepared quotes and contacts.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Coordinated sales distribution by establishing sales territories
- Established sales goals and training programs for sales representatives
- Responsible for field sales, inside sales, telemarketing and all customer support functions of business
- Maintained efficient sales office procedures for productive use of staff time and insured maintenance of accurate and updated account files and follow-up procedures.
- Provided total guest satisfaction for all local and group related business by ensuring a consistent product to standards while maximizing profitability and protecting the integrity of all guest experience
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Provided annual sale's plan, yearly budget with monthly updates and revisions
- Analyze sales statistics gathered to determine sales potential and inventory requirements
- Set schedules for staff by planning and designating shifts and hours.
- Handled payment collections.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Handled day-to-day processes of catering including scheduling, ordering food and planning events.
- Worked with chefs to plan menus according to client needs and budgets.
- Orchestrated positive customer experiences at all stages by overseeing every area of operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
Director of Catering Sales, 05/2003 to 06/2006
Marriott International – Los Angeles , CA
Marriott International – Los Angeles , CA
- Responsible for 34,000 of banquet space.
- Achieved food & beverage budget year over year
- Provided annual sales plan, yearly budget and monthly updates, revisions and modifications.
- Solicited new accounts through cold calling, phones and business to business
- Managed existing group business to increase client retention
- Responsible for field sales, inside sales and telemarketing and all customer support functions for the business
- Over see banquet department and all their responsibilities to include schedules, ordering and banquet events to help promote client retention.
- Provide total guest satisfaction for all local and group related functions by ensuring a consistent product to standards while maximizing profitability and protecting the integrity of the guest experience.
- Coordinate sales distribution by establishing sales territories.
- Direct, coordinate and review activities in sales service, accounting and recordkeeping
- Confer or consult with department heads to plan service and to secure information for equipment based on customer specifications
- Build and maintain relations with local communities and organizations
Education
Some College (No Degree): Business Administration And ManagementToyiko Post - City
High School Diploma: 06/1981
Watertown High School - City, State
Watertown High School - City, State
Certifications
- CSP - Certified Sales Professional
- CPR Certified
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Resume Overview
School Attended
- Toyiko Post
- Watertown High School
Job Titles Held:
- Senior Sales Manager
- Director of Catering
- Director of Catering Sales
Degrees
- Some College (No Degree) : Business Administration And Management
High School Diploma : 06/1981
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