Senior Sales And Recruiting Account Manager Resume Example Patriot Consulting

SENIOR SALES AND RECRUITING ACCOUNT MANAGER

Summary

Talented Sales & Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Qualified Sales & Service rep with 15 years in fast-paced customer service and call center environments. Personable and professional under pressure. Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals.

Experience

Senior Sales and Recruiting Account Manager
March 2014 to CurrentPatriot Consulting - Mount Laurel, NJ

Contacted new and existing customers to discuss how their needs could be met with specific products and services.
Maintained detailed account records and contact logs using Sugar CRM.
Negotiated prices, terms of sales and service agreements.
Responded to all customer inquiries in a timely manner.
Developed creative recruiting strategies that met anticipated staffing needs.
Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Managed all phases of recruitment, including defining hiring management needs and posting available positions.
Built social networks to find qualified candidates.
Recruited for various positions for multiple clients nationwide.

Sales Manager
May 2013 to February 2014Sightworkz - Willingboro, NJ

Identifies and qualifies customer needs, develop sales strategies, negotiates and closes profitable projects with a 85% success rate.
Research and customizes service proposals for clients.
Responds to customer questions and requests in a prompt and efficient manner.
Builds relationships with customers to increase likelihood of repeat business.
Consulted with clients after sales and contract signing to resolve problems and provide ongoing support.

Mortgage Customer Service Representative
October 2012 to April 2013Cenlar FSB - Ewing, NJ

Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Documented all customer inquiries and comments thoroughly and quickly.

Sales Representative
March 2011 to September 2012Rch Cable - Moorestown, NJ

Answered customers' questions regarding products, prices and availability.
Emphasized product features based on analysis of customers' needs.
Attended trade shows and sales conferences.
Collaborated with colleagues to exchange selling strategies and marketing information.
Taught potential clients about products through seminars and other special events.
Planned and organized routes within territory to maximize efficiency and time in the field.
Maintained 150% of sales objective throughout my time there.

Team Leader
January 2008 to January 2009Verizon Communications - Robbinsville, NJ

Developed and coached staff to maintain high levels of service and to meet department standards and goals.
Provided team with guidance, motivation, and discipline to consistently achieve sales and customer satisfaction.
Met and exceeded all quarterly and annual sales quotas.
Recommended strategies to increase sales and profits.

Sales Consultant
March 1997 to September 2010Verizon Communications - Robbinsville, NJ

Accepted new customer applications by phone and assisted in general customer service duties.
Analyzed problems and anticipated customer needs.
Built rapport with customers through effective and precise communication.
Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude.
Processed orders, maintained customer relations, handled complaints and adjustments for entire region.
Highly regarded for consistently achieving superior sales results through leadership, planning, and effective implementations.
Platinum club (top 10%) 8 years in a row.
Top producer, company-wide.

Market Research Representative
January 1996 to January 1997TKR cable - Piscataway, NJ

Tabulated survey data and generated a direct marketing program based on the results.
Created and implemented new surveys for specific demographics.
Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.

Account Representative
January 1995 to January 1996University Marketing - Piscataway, NJ

Tasked with acquiring new applicants for all of the major credit card companies.
Created and coordinated marketing programs.
Hired, developed, and managed regional sales staff; promoted consulting, training, and administration.
Achieved consistently high client satisfaction ratings.

Education

Bachelor of Science : Economics, 1997Rutgers University - New Brunswick, NJEconomics

Skills

Strong interpersonal skills, competitive, conferences, conflict resolution, consulting, credit, client, clients, customer relations, customer satisfaction, Customer service, direct marketing, special events, features, leadership, marketing strategies, marketing, exchange, Platinum, producer, programming, proposals, rapport, Research, selling, sales, seminars, surveys, phone, time management, trade shows

Resume Overview

Companies Worked For:

Patriot Consulting
Sightworkz
Cenlar FSB
Rch Cable
Verizon Communications
TKR cable
University Marketing

School Attended

Rutgers University

Job Titles Held:

Senior Sales and Recruiting Account Manager
Sales Manager
Mortgage Customer Service Representative
Sales Representative
Team Leader
Sales Consultant
Market Research Representative
Account Representative

Degrees

Bachelor of Science : Economics , 1997

Senior Sales and Recruiting Account Manager Resume Example

Resume Score: 90%

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