LiveCareer-Resume

senior sales agent resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) XXX-1000, resumesample@example.com
Summary

Knowledgeable insurance representative with more than 10 years' expertise successfully working for organizations in the healthcare market. Courteous and cordial with a desire to take on challenges at a new company.

Skills
  • Strategic Planning
  • Critical Thinker
  • Teamwork and Collaboration
  • Effective Verbal and Written Communication
  • Product Recommendations
  • Customer Service
  • Training and Development
  • Performance Management & Calibration
  • Compassionate and Adept
  • Interpersonal Leadership
Experience
05/2021 to Current Senior Sales Agent Southwest Airlines | Sacramento, CA,
  • conducts extensive needs analysis with potential policy holders of various marketing campaigns to deliver closing results.
  • currently AHIP 2023 certified with the following MAPD carriers United Healthcare, Anthem, Humana, Wellcare, Kaiser, Cigna, BlueCross, Blue Shield, Clear Spring Health, Devoted, Zing
  • currently AHIP 2023 certified with the following MS carriers Aetna, Americo, Cigna, GPM, Mutual of Omaha
  • currently licensed, 215 Health & Life, in the following states : AL, AR, AZ, CA, CO, FL, GA, IL, IN, KS, MA, MI, MO, NC, NJ, NM, NY, OH, OR, PA, RI, TX, VA, WA
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Sought out new clients and developed clientele by networking to find new customers.
10/2018 to 01/2021 Supervisor Customer Service United Healthcare | , ,
  • Coordinates, manages and is accountable for the daily activities of a production team of 20 advocates
  • Key partner in piloting DSNP Navigate4Me Model for Complex Member Services
  • Effectively interacts and works cooperatively with a variety of organizations and individuals of all professional levels to coordinate, capture, analyze and evaluate data to determine appropriate course of action, develop program activities, and initiate change through project management
  • Expert in need identification, intake, and listening skills to professionally and adeptly diffuse conflict and issue resolution wit both member nd employees while under stress
  • Promotes professional growth, teamwork, and positive morale amongst direct reports and colleagues
  • Assumes other tasks and responsibilities in a constantly changing work environment based on business needs
  • Accountable for team metric reporting data and accuracy of data
  • Top performance in team goals met consecutively and consistently in the areas of: efficiency, call quality, customer satisfaction, adherence and CMS compliance and regulatory measures
  • Proficient in multiple systems such as PMC, Insight, CMS, NICE IEX, all Microsoft and Office 365 functions, SHAREPOINT, RX Claims, PAS, Maestro, Clinical Profile,
  • ECAA, ISET, COSMOS, CAREONE, OVATIONS, Facets CSP, Macess, ICUE, MARx, etc
07/2015 to 10/2018 Sr. Customer Service Advocate United Healthcare | , , JessicaMARx>
  • MIIM, ECAA, ISET, COSMOS, CAREONE, OVATIONS, Facets CSP, Macess, ICUE, MARx, etc.
  • MARxUnitedHealthsufficient
    Education and Training
    Expected in 05/2012 to to Associate of Science | Architectural And Building Sciences Miami Dade College, , GPA:

    Some college coursework

    Expected in to to High School Diploma | Miami Coral Park Senior High, , GPA:

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    Resume Overview

    School Attended

    • Miami Dade College
    • Miami Coral Park Senior High

    Job Titles Held:

    • Senior Sales Agent
    • Supervisor Customer Service
    • Sr. Customer Service Advocate

    Degrees

    • Associate of Science
    • High School Diploma

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