Maintain total operation and supervise surrounding stores in designated region.
Work in conjunction with Retail Store Managers to develop door in their specified region and support the Manager of Retail Operations in management of M.A.C. locations.
Drive the Retail Managers and their team to achieve and exceed their objectives.
Ensure the highest levels of customer services are offered at all times.
Set retail sales targets ad customer service standards.
Plan store visits effectively, ensure time and resources are allocated strategically.
Maintain a supportive and collaborative relationship with the business partner-while ensuring MAC status, store environment and operating conditions are respected.
Analyze the business: evaluate Retail Manager or Makeup Artist performance individually.
In collaboration with Artist Training and Development and identify business challenges in each assigned door. Assess the performance of the team.
Report in a timely and effective manner to management.
With the Retail Manager, elaborate and implement action plans to improve sales, customer service and the productivity of the teams
Supervise Makeup Artists scheduling to ensure the productivity and the capacity to serve customers are optimized Ensure the correct rotation of stock, monitor stock levels and supervise monthly orders
Supervise the operational conditions of store Ensure the correct execution of the store management procedures.
Be the expert in the use of the operating system.
Successfully manage new door openings.
Manage the total operation of assigned store and supervises employees in aligning and engaging the team in the vision.
Generate sales through the team, perform outstanding customer service, and maximize profits by controlling expenses.
Develop strong working relationships with retail partner store, Artist Training and Development of assigned region and head office support departments.
Maintain a cohesive, cooperative work environment through team building and motivation.
Manage time, establish clear priorities and delegate effectively and efficiently to meet goals, objectives, and maximize individual contribution and engagement.
Maintain a communication system for the store that identifies and cultivates essential skills and attributes to ensure all staff review current initiatives and direction to maximize individual contribution and engagement.
Hold regular, productive staff meetings to reference best practices and seek feedback in order to improve their work.
Recruit, hire and develop top Artist and management professionals, maintaining an active candidate pool.
Administer all training programs for selling skills, customer service, products and operations.
Conduct monthly coaching sessions to communicate objectives, set goals, aligns and engages the team in the vision and follow up on progress according to the company's business programs.
Perform thorough and timely staff reviews and initiate increases, promotions, disciplinary action and terminations.
Control all store expenses within budget guidelines.
Ensure accurate management of employee time reporting.
Manage cash loss prevention, procedures and established security policies.
Execute new launch displays, collateral placement, etc. Prepare, coordinate and ensure a complete and accurate physical inventory as required.
Oversee all planning details for events.
Follow and implement all corporate visual presentation
standards and guidelines.
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