Senior Retail Store Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
A Manager of People with over five years of supervisory customer service experience. Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Customer focused and results driven multi-tasker with proven ability to manage multiple responsibilities. 
  • Exceptional interpersonal communication
  • Extremely well organized
  • Flexible leader
  • Innovative 
  • Customer service-oriented
  • Prioritizes team objectives
  • Demonstrates initiative and proactive approach to daily tasks
  • Critical thinking and problem solving skills
  • Detail- oriented 
Work History
07/2015 to Current Senior Retail Store Manager Fedex | Bradenton, FL,

Maintain total operation and supervise surrounding stores in designated region.    

Work in conjunction with Retail Store Managers to develop door in their specified region and support the Manager of Retail Operations in management of M.A.C. locations.  

Drive the Retail Managers and their team to achieve and exceed their objectives.  

Ensure the highest levels of customer services are offered at all times.

Set retail sales targets ad customer service standards.

Plan store visits effectively, ensure time and resources are allocated strategically.  

Maintain a supportive and collaborative relationship with the business partner-while ensuring MAC status, store environment and operating conditions are respected.      

Analyze the business: evaluate Retail Manager or Makeup Artist performance individually.  

In collaboration with Artist Training and Development and identify business challenges in each assigned door. Assess the performance of the team.  

Report in a timely and effective manner to management.         

With the Retail Manager, elaborate and implement action plans to improve sales, customer service and the productivity of the teams

Supervise Makeup Artists scheduling to ensure the productivity and the capacity to serve customers are optimized Ensure the correct rotation of stock, monitor stock levels and supervise monthly orders  

Supervise the operational conditions of store Ensure the correct execution of the store management procedures.

Be the expert in the use of the operating system.

Successfully manage new door openings. 

02/2012 to 07/2015 Retail Store Manager Tacoma Goodwill | Bonney Lake, WA,

Manage the total operation of assigned store and supervises employees in aligning and engaging the team in the vision.  

Generate sales through the team, perform outstanding customer service, and maximize profits by controlling expenses.  

Develop strong working relationships with retail partner store, Artist Training and Development of assigned region and head office support departments.  

Maintain a cohesive, cooperative work environment through team building and motivation.  

Manage time, establish clear priorities and delegate effectively and efficiently to meet goals, objectives, and maximize individual contribution and engagement.    

Maintain a communication system for the store that identifies and cultivates essential skills and attributes to ensure all staff review current initiatives and direction to maximize individual contribution and engagement.     

Hold regular, productive staff meetings to reference best practices and seek feedback in order to improve their work.  

Recruit, hire and develop top Artist and management professionals, maintaining an active candidate pool.

Administer all training programs for selling skills, customer service, products and operations.

Conduct monthly coaching sessions to communicate objectives, set goals, aligns and engages the team in the vision and follow up on progress according to the company’s business programs.   

Perform thorough and timely staff reviews and initiate increases, promotions, disciplinary action and terminations.      

Control all store expenses within budget guidelines.

Ensure accurate management of employee time reporting.

Manage cash loss prevention, procedures and established security policies.

Execute new launch displays, collateral placement, etc. Prepare, coordinate and ensure a complete and accurate physical inventory as required.

Oversee all planning details for events.

Follow and implement all corporate visual presentation standards and guidelines. 

05/2011 to 02/2012 Assistant Store Manager Sprouts Farmers Market | Houston, TX,
Expected in Current Bachelor of Science | Marketing University of Baltimore, Baltimore, MD GPA:
Expected in 2013 Associate of Arts | Business Management Community College of Baltimore County, Baltimore, MD GPA:

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • University of Baltimore
  • Community College of Baltimore County
Job Titles Held:
  • Senior Retail Store Manager
  • Retail Store Manager
  • Assistant Store Manager
  • Bachelor of Science
  • Associate of Arts