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Senior Restaurant Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Senior Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist several customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Talented leader offering over 12 years of experience either as an hourly or salary manager in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Highly proactive manager with 12 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.

Skills
  • Performance improvement
  • Marketing and advertising
  • Food preparation and safety
  • Food plating and presentation
  • Natural leader
  • Inventory control and record keeping
  • Staff Scheduling
  • Business operations expertise
  • Budgeting
  • Recruitment
  • Passion for customer satisfaction
  • Staff Management
  • Cost-controls
  • Order delivery practices
  • Conflict resolution techniques
  • Point of Sale (POS) system operation
  • Operations management
  • Kitchen equipment operation and maintenance
  • Food service background
  • Trained in performance and wage reviews
Work History
Senior Restaurant Manager, 07/2013 to Current
Levy Restaurants, Inc.Fort Worth, TX,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Carefully interviewed, selected, trained and supervised staff.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Correctly calculated inventory and ordered appropriate supplies.
Server Trainer, 09/2009 to 06/2013
Milestone Retirement CommunitiesFallon, NV,
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Limited portion sizes and used garnishes to control food costs.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Provided continuous evaluation and feedback to server employees.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Server Trainer, 09/2008 to 08/2009
Milestone Retirement CommunitiesMount Vernon, WA,
  • Limited portion sizes and used garnishes to control food costs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Education
High School Diploma: , Expected in 06/2008
Chantilly High School - Chantilly, VA
GPA:
No Degree: Nursing, Expected in
Northern Virginia Community College - Annandale, VA
GPA:

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Resume Overview

School Attended
  • Chantilly High School
  • Northern Virginia Community College
Job Titles Held:
  • Senior Restaurant Manager
  • Server Trainer
  • Server Trainer
Degrees
  • High School Diploma
  • No Degree