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senior residence life manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Forward-thinking Manager with 18 years of student affairs experience and additionally 10 years of programming and event management experience. Dedicated to applying training, experience and morale-building abilities to enhance student engagement and boost employee performance. Excited and ready to take on challenging, growth-oriented role within Student Affairs.

Skills
  • Student Development
  • Flexible & Adaptable
  • Planning and Coordination
  • Organization and Time management
  • Conflict resolution
  • Supervision
  • Teambuilding
Work History
06/2009 to Current
Senior Residence Life Manager Applied Information Sciences, Inc. Washington, DC,
  • Serves in leadership capacities for departmental efforts.
  • Applies student development theory to create intentional systems to assist in learning, growth and development of students.
  • Recruit, Interview and hire student staff, and oversee staff training.
  • Establish and oversee administrative procedures to meet departmental objectives.
  • Accomplishes financial objectives by forecasting requirements; preparing area annual budget; scheduling expenditures.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
  • Established and oversees CSU Residence Life Academic Initiative in conjunction with participating faculty members, tutoring, and advising.
  • Directs group of Residence Life Coordinators, Graduate Assistants, and Student Staff assigned to handle daily and complex requirements of Residence Life department.
  • Research and analyze student needs to determine program directions and goals.
  • Established and plans Residence Life Experience Trips to broaden students engagement outside of the CSU campus.
  • Supervises RLC professional staff, graduate assistants, and other student staff.
  • Serve on campus committees related to the total operation of the university as assigned.
  • Provides all staff members with continuing education opportunities.
  • Receives and deals with request, complaints or concerns from students, parents, and general public.
  • Strengthens Residential Education initiatives by aligning processes to capitalize on new trends.
  • Creates strong partnerships within the Student Life division and with other department's on campus, including: faculty, campus police, dining services, academic support, plant operations, and other administrative offices.
  • Oversees the judicial process conducted by the Residence Life Coordinators.
  • Oversees the Faculty in Residence program.
  • Advises RHA and oversees the RHA / OCM Partnership.
  • Establish and assess residential education learning outcomes.
  • Coordinates designs, and implements programs and events for residence life and collaborates with other department for larger events.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Evaluates employee performance on a regular basis and conveyed constructive feedback to improve skills.
  • Communicates with students regularly to address concerns elevated from RLC and student staff members.
  • Handles on-call evenings and weekend emergencies throughout year to deliver crisis support and assist with student needs.
  • Assist with checking rooms for readiness prior to student arrival and handled last-minute correction.
01/2020 to 05/2020
Internship ACCOMIDATIONS AND ACCESS, COLUMBUS STATE UNIVERSITY City, STATE,
  • Researched and developed all-inclusive 4 year program for students with autism.
  • Researched and developed all inclusive program to assist visually impaired students.
  • Served on committees related to the Center for Accommodations and Access.
  • Participated in special events for the Center of Accommodations and Access, to include the annual "Dining in the Dark" event.
  • Represented the Center for Accommodations and Access in campus and event committees.
08/2004 to 06/2009
Event Coordinator and RiverPark Student Housing FOUNDATION PROPERTIES, COLUMBUS STATE UNIVERSITY City, STATE,
  • Managed CSU Foundations event facilities, to include administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Planned large-scale events such as trade shows, weddings, conferences, and meetings.
  • Oversaw overall daily operations of RiverPark Residence Life Office and facilities.
  • Supervised and scheduled student assistants and graduate assistants.
  • Supervised and evaluated RiverPark Resident Assistants.
  • Operated, evaluated, and monitored Card Swipe Access Control System to include approval and distribution of access cards.
  • Prepared various schedules, reports, and orders as needed.
  • Coordinated assignments of RiverPark residents with Residence Life Assignments Coordinator.
  • Coordinated and lead tours of RiverPark Residence Life facilities for students, parents or dignitaries.
  • Coordinated with cleaning, pest control, and maintenance to make sure that standards are maintained in housing facilities.
  • Organized and lead weekly staff meeting with Resident Advisors to review procedures and distributes work assignments.
  • Advised RiverPark Housing Advisory Council.
  • Coordinated RiverPark summer camp schedule and operations.
10/1998 to 06/2004
Operations Manager / Events Coordinator COLUMBUS CIVIC CENTER - COLUMBUS CONSOLIDATED GOVERNMENT City, STATE,
  • Served in rotation with management staff as Manager on Duty during events.
  • Booked and contracted events.
  • Operated, evaluated, and monitored Card Swipe Access Control System to include approval and distribution of access cards.
  • Organized and planned all aspects of event, concert, etc. from booking until the load out after event.
  • Coordinated, designed and implemented clients program or events to include facility requirement and set-ups, external communications, and public relations.
  • Supervised full time staff of 20 personnel.
  • Developed layouts and other documents on Auto Sketch Cad, Adobe Illustrator, etc.
  • Managed operations and events budgets.
  • Planned, organized, and evaluated daily operation of the Columbus Civic Center.
Education
Expected in 08/2020 to to
Master of Education: Educational Leadership - Higher Education
COLUMBUS STATE UNIVERSITY - COLUMBUS, GA
GPA:
Expected in 08/1997 to to
Bachelor of Science: Recreation and Parks Administration, Management
COLUMBUS STATE UNIVERSITY - Columbus, GA,
GPA:
ACCOMPLISHMENTS, PRESENTATIONS, and PUBLICATIONS
  • Awarded CSU Student Affairs Compact Award 2019
  • “Increasing Retention Through Student Experienced Based Programming and Marketing” – ACUHO-I 2018 Annual Conference
  • SEAHO Service Award – March 2017
  • Awarded SEAHO Educational Programs Grant for Fire Safety Week 2016
  • Awarded SEAHO Educational Programs Grant for Safety Week 2017
  • Awarded SEAHO Educational Programs Grant for Res Life Experience Trips 2018
  • Total Quality Management Presentation on Utility Cuts
  • Grant written for the "3:00 Project" that received $25,000.0

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Resume Overview

School Attended

  • COLUMBUS STATE UNIVERSITY
  • COLUMBUS STATE UNIVERSITY

Job Titles Held:

  • Senior Residence Life Manager
  • Internship
  • Event Coordinator and RiverPark Student Housing
  • Operations Manager / Events Coordinator

Degrees

  • Master of Education
  • Bachelor of Science

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