Performance driven and results oriented banking professional with a keenness for first rate client service. Looking to become an invaluable asset and enhance my professional career within a respected
financial institution. Eager to showcase my ability to learn and grow in a company where I can
apply my creativity, time management, and problem solving skill set.
Summary of Skills
Bilingual (English -Spanish)
Proficient in Microsoft Word, Excel, PowerPoint, Outlook
York College, City
University of New York Bachelor of Science in Marketing
Senior Relationship Banker01/2018 to CurrentCapital One BankNew York, NY
Ensure all audit, security policies, and procedures are followed in accordance with Bank policy and Federal regulations. Includes reviewing associates account opening documentation, and procedure.
Fulfill our customer servicing needs by researching customer inquiries with the intent of enhancing customer retention and engagement.
Consistently use needs-based assessment tools to analyze and determine customer needs. Provide solutions with account openings, credit cards, or any other banking needs.
Conduct wire transactions for consumer and business customers.
Universal Branch Associate04/2017 to 01/2018Capital One BankNew York, NY
Process paying and receiving transactions for all product types and services.
Record all transactions in compliance with bank procedures.
Consult with customers on bank products and services.
Initiate and open new accounts.
Sales Associate06/2012Kicks ParadiseBronx, NY
Established strong relationships with clients to ensure satisfaction and future business.
Mastered in multimedia platforms and marketing of products.
Used various mediums of e-commerce to satisfy different clienteles preferences.
Key Skills and Competencies
Excellent verbal, written and interpersonal communication
skills with achieved financial skills.
Skills in adaptability, multitasking and creative thinking
to achieve solutions.
Excellent public relations, effective communication and
Able to quickly understand customer needs and to deliver timely and cost-effective solutions.