To serve as an Administrator in the Registrar's Office of a progressive Higher Education University that would permit me an opportunity to apply my knowledge of team leadership, academic operations, team building and customer service.
Internet Explorer, MS Windows 3.1/95/98/2000, XP, Vista, 7, 8, Mac OS X, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio, Lotus Notes, Ellucian Banner, BOSS, SYMS, CAPP, Onyx, Onbase, eCollege, Blackboard.
Facilitate communication and collaboration between all student-facing units (academic advising, student support team (SST), admissions, enrollment, financial aid, bursar) Participate in development, implementation and maintenance of policies, objectives, short-and long-range planning; develop and implement projects and programs to assist in accomplishment of established goals Strong verbal and written communication skills required for effective internal and external customer interaction.
Responsible for testing new software versions and reporting software issues through Banner Assess current systems and policies and make recommendations for improvements Document updates to scheduling policies and procedures and provide data-based guidance on policies and procedures Create new courses, cross list sections, process changes to the current course information and monitor course production for compliance and use existing error reports and create new reports to identify and resolve inconsistent data Conduct training sessions for department administrators with course user role in Banner on student registration processes and procedures and maintenance of academic and data integrity in the student information system Analyze and research system's data for discrepancies and troubleshoot errors Monitor and maintain daily metrics ensuring a 24-48 hour service-level agreement on all processing requests by measuring staff skills, productivity, and services Facilitate motivational and team building activities Coordinate the production of sections using Banner to schedule course sections into the most appropriate courses considering faculty needs and departmental preferences Provide cross-functional support to other units within Registration Services on an as-needed basis.
Functional areas include: records maintenance, degree audit, graduation & transcripts Assists manager in day to day supervision of service delivery, including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance Responsible for day-to-day supervision for all scheduling maintenance in regards to course builds, cross listing/Group IDs to ensure correct reflection in Blackboard, coordination of all registration processes including batch registration, course creation and university academic calendar creation while adhering to university polices Provide exceptional customer service to university faculty, students and departmental staff.
06/2010 to 03/2015
Registration and Scheduling Coordinator
Coordinated data entry and proof reads class schedules in the automated scheduling and registration systems.
Supported processes associated with the on-line and batch registration of students for classes.
Registered students directly in Student Information System (BANNER) for classes when necessary.
Responsible for FERPA education and regulatory compliance throughout the organization Maintained program databases and records systems.
Assisted students to resolve registration discrepancies Maintained a 24-48 hour turnaround time on all processing requests Researched information as necessary to respond to inquiries or to address specific student concerns.
07/2007 to 05/2010
Transfer EvaluatorCITY UNIVERSITY OF NEW YORK (CUNY) - BARUCH COLLEGE － New York, NY
Preparing transcripts for students and alumni, via fax, email and mail ensuring accuracy at all times Handled change of name and addresses and input data into the student information system (SIS) Assisted in the processing of student verification for employment and insurance purposes Provided customer service to students who walk-in, email, or telephone Registered students during spring break periods Aided with processes and preparation of add/drops and total withdrawal requests from the college Resolved student registration issues while working the front desk; Data entry of courses into master schedule for various programs throughout the college Works with high volume of submitted transfer evaluations, especially during peak deadline dates Researched course description information to respond to student issues Processed Re-Entry Applications- fall, spring, summer and winter intermission session Updated the University Transfer Evaluation System (TES) and CUNY First mainframe for all colleges within CUNY and domestic Focused on evaluating Advanced Placement, CLEP and Military courses to Baruch equivalencies and/or transferred courses.
06/2004 to 06/2007
College AssistantCITY UNIVERSITY OF NEW YORK CITY TECH － New York, NY
Assistant to the Coordinator for Return of Title IV and Perkins Loan Assisted with the recalculations of students for Return of Title IV; Processed Perkins Loans Truth and Leading forms; Made cycle payments for Perkins Loans; Placed and removed HOLDS on students' records; Assisted students with FAFSA and Direct Loans applications.
B.S: CommunicationsWalden University － Minneapolis, MNCommunications
Internet Explorer, team building, regulatory compliance, Lotus Notes, Mac OS, mainframe, scheduling maintenance, MS Excel, mail, MS Outlook, MS PowerPoint, 2000, MS Windows 3.1/95, 98, MS Word, Works, Onyx, peak, personnel, policies, problem resolution, processes, reporting, research, scheduling, supervision, telephone, troubleshoot, Visio, Vista, written communication skills
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Companies Worked For:
LAUREATE EDUCATION, INC
CITY UNIVERSITY OF NEW YORK (CUNY) - BARUCH COLLEGE