senior regional director resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Performance-driven Senior Regional Director with 30+ years of progressive leadership experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Focused on developing teams to outstanding leaders who demonstrate Maverik's Leadership standards and Titanium rule. Driving Maverik into the future using the 3 pillars a Great place to work, a Great operator for our Customers, and a Great Growth Company. Encompassing 1Maverik, while having fun Together building the coolest convenience experience on the planet.

  • Performance Metric - Business Analysis
  • Performance Tracking and Evaluations
  • Business Expansion with Brand Awareness
  • Problem Anticipation and Resolution conflict resolution
  • Strategic Networking and planning
  • Policy Development and Enforcement
  • Organizational Leadership through Motivation
  • Professional Development
  • Acquisition Integration
  • Interpersonal Communication Skills
  • Professional cross functional Relationships and team building
  • Strategic Business Initiatives focused on forward planning
  • Coaching and Mentoring
  • Change Management and adaptive
  • Risk Management
  • Persuasive and Collaborative
  • Tactical Execution
  • Strong Public Speaker
University of 7-Eleven Dallas, Tx, Expected in 2008 Business : Business Management - GPA :
  • Professional development completed in Leadership, Coaching and Mentoring, communication, strategic thinking
ASAF Salt Lake City, UT, Expected in 1996 Certificate : Personal Training, Health And Wellness - GPA :
Fearless Speaking And Preforming Salt Lake City, UT, Expected in 1984 Associate of Arts : Public Speaking - GPA :
  • CM - Certified Manager Certification
  • CPT - Certified Personal Trainer
  • Top Women in Convenience 2022
  • Top Performer of 7-Eleven National 2016
  • MVP for Zone (880 stores 88 DM) 2015
  • Top Growth in Food Service in Zone 2007
  • Rising Star 1999
  • COVID-Created emergency documents for store closing procedures and store opening procedures along with the sanitizing all touch points in the store. 2019
  • Cash reporting improvements- Created protocol for high-risk transactions that LP has adopted as well in their theft research, updated cash handling policy, high risk transaction policy, created and standardized the daily books recap across the company, was able to move the FJM cash audit results from high risk to satisfactory.
  • SOP team-updated store cleanliness check list in store and food service, updated 1st things 1st for store and food service, redid the image walk, food service walk and DM validation walk to bring the Food service safety FJM audit in compliance.

Work History
Hcl Technologies Ltd. - Senior Regional Director
Lewis, KY, 03/2019 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Monitored budget and utilized operational resources.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Provided documentation of processes to comply with regulations and company policies.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Maintained cleanliness and organization of stores, working closely with employees to systemize tasks.
  • Monitored daily cash discrepancies, inventory shrinkage
  • Promoted positive customer experience through day-to-day supervision and management
  • Delegate daily tasks to employees, streamlining daily progress and efficiency.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall cash costs.
Mariner Finance - District Manager
Tipton, IN, 10/2016 - 03/2019
  • Built positive and productive relationships with store and field leadership.
  • Supervised 13 locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Modeled best practices for sales and customer service.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
  • Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Spearheaded routine operations and special program initiatives for regional group.
Indy Tire Center - Assistant Market Manager /Business Consultant, Retail
City, STATE, 01/1999 - 10/2016

  • Developed complete business plans and operational strategies for new and existing business.
  • Devised strategies to improve organization efficiency and optimize group management.
  • Led corrective action plans, procedure development, staff performance reviews and training programs.
  • Maximized Operational effectiveness across subgroup, market, and zone.
  • Served as mentor to junior team members, coached and trained 100's of staff members and franchisees , by offering constructive feedback and taking interest in their long-term career growth.
  • Facilitated a 15 store acquisition in 2008 and 10 store acquisition in 2012.
  • Devised processes to boost long-term business success and increase profit levels.
  • Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
7-Eleven Inc - Store Manager
City, State, 03/1995 - 01/1999
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Developed new store location from ground up by hiring and training efficient team.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Identified current and future trends that appeal to consumers.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Worked closely with District Manager and Market Manager to formulate and build the brand.
  • Utah Food Association Board of Directors for 4 years and 2 years on the executive committee
  • Archway youth service center for 4 years
  • DCSF in Ogden family services
  • Utah Women’s Leadership Institute

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Resume Overview

School Attended

  • University of 7-Eleven
  • ASAF
  • Fearless Speaking And Preforming

Job Titles Held:

  • Senior Regional Director
  • District Manager
  • Assistant Market Manager /Business Consultant, Retail
  • Store Manager


  • Business
  • Certificate
  • Associate of Arts

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