Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
To obtain employment within your agency, displaying my skills and abilities in the field of quality assurance and supervision, and to acquire additional skills and knowledge of the company's goals and objectives.
Skill Highlights
  • Administration
  • Documentation
  • Investigations
  • Policy Development
  • Effective Written and Verbal Communication Guidelines
  • Record Reviews
  • Supervisory

Charted and recorded information in client files.Delivered seamless care and minimized misuse and diversion through close collaboration with peers.Policy Development

  • Developed and implemented employee manual outlining all proper business procedures and office policies.


  • Maintained status reports to provide management with updated information for client projects.

Document Organization

  • Developed and created effective filing system to accelerate paperwork processing.

Medical Records

  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.


  • Responsible for training all new employees to ensure continued quality of customer service.

Developed and created a more effective filing system to accelerate paperwork processing.

Career Chronology
Quality Assurance Director, 04/2005 - Current
Phoenix-N-Peace Adult Care, Inc. Petersburg, VA
MR Residential Services Supervisor, 08/1998 - 11/2004
Chesterfield Community Services Chesterfield, VA
MR Residential Supervisor, 09/1989 - 08/1998
Chesterfield County Community Services Chesterfield, VA
Training Center Team Leader, 06/1980 - 09/1989
Southside Virginia Training Center Chesterfield, VA
Education and Training
Masters of Sciences Degree: Psychology, Expected in 2011
University of Phoenix - Phoenix, Arizona


Bachelors Degree: Social Work, Expected in 1992

Social Work

Associate degree: Human Services, Expected in 1988

Human Services

Senior Records Technician and Senior Medical Technician, 04/2005 - Current
Asea Pleasant Grove, UT,
  • Observes safety regulations, encourage safe working practices, correct obvious hazards immediately or reports them to Executive Director.
  • Establishes the overall requirements for job positions held within the agency Reviews all reports and documents(person centered plan, quarterly reviews, etc.) prior to filing and distribution Conducts DSP Orientation Workbook Training, Human Rights Training .Mandated Reporter Training, and Documentation Training for Direct Support Professionals and Program Directors and Supervisors Assigns, reviews, and evaluates the work of professional residential, in-home and day support staff.
  • Submits information to IDOLS and CHRIS.
Quality Assurance Director, 04/2005 - Current
Phoenix-N-Peace Inc. City, STATE,
  • Assists the Executive Director in defining the standards to be followed in order to meet the requirements as outlined in local state and federal regulations to effectively operate the agency for both the staff and the individuals receiving services Interprets and implements quality assurance standards.
  • Conducts Quality Assurance compliance audits of facilities and processes Monitor unusual occurrences, report follow-up procedures, and report monthly and year-to-date comparisons.
  • Assist the Executive Director with records, form revisions and revisions of policies and procedures.
  • Reviews quality assurance standards, studies existing policies and procedures, and interviews personnel and customers to evaluate effectiveness of services Interprets guidelines to develop policies and procedures in accordance to local, state and federal regulations.
  • Directs and coordinates compliance with all applicable standards such as Medicaid, Virginia Department of Behavioral Health and Developmental Services and Human Rights Reviews and evaluates individuals' medical records, applying quality assurance criteria.
  • Compiles statistical data and writes narrative reports summarizing quality assurance findings.
  • Assists departments with the coordination of audit information, and recommends appropriate data-gathering mechanisms, procedures, etc.
  • Reviews testing, quality of services, and other testing reports for accuracy, completeness and compliance to requirements to ensure that quality assurance standards and regulatory requirements are met.
  • Conducts investigations of allegations of abuse and complaints.
  • Maintains current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness monitoring.
  • Develops methods, procedures, and filing systems to accomplish work.
MR Residential Services Supervisor, 1998 - 2004
Chesterfield County MR Residential Services City, STATE,
  • Manage the community response Prgram, Apartment Cluster program and 24 hour group Homes.
  • Assured that the safety and welfare of the persons residing in these programs were met.
  • Developed & monitored the Budget and medicaid billing.
  • Train staff as needed.
  • Assure that all programs met State Licensing, Medicaid Waiver and CARF regultaions.
  • Assisted with the development of policies and procedures to govern the agency and residential services.
  • Administrative, management and supervision provided to residential support supervisors, counselors, residential aides and part-time residential counselors.
  • Responsible for ensuring and maintaining quality assurance in compliance with county, state,and federal regulations, Evaluates individual's program designs, implementation, and individual outcome based progress.
  • Tasks included problem resolution using Total Quality Improvement /Statistical process.
  • Ensured program delivery and compilation of supporting documentation required for program Assisted in development of annual expenditure budgets, monitored and approved expenditures Providedand coordinates staff development to ensure that high quality training and behavioral interventions were provided throughout programs.
  • Serviced supervisor, identified training needs and secured additional consultation as needed to develop appropriate performances, competencies and professional growth.
  • Developed and reviewed operational procedures for delivery of residential support services in the community by: developing professional relationships with community support networks, public and private providers agencies, working with consumer/parent organizations, medical providers, social services/social security and other government agencies.
  • Utilized positive management techniques toevaluate program and individual employee performance and completedcounty performance appraisal reports.
  • Monitored individual program and consumer cash accounts according to agency policy.
  • Provided management and supervision to ensure health and safety on a rotating 24 hour on-call basis.
  • This includes both phone, site and direct consultation/intervention by: conducting evaluations of consumer health/medical status, coordinating resources and collaborating with local medical and psychiatric providers.
  • Completed announced and unannounced site inspections and audits to assess consumer program delivery by: record reviews,observation, and consumer satisfaction.
  • Provided consultation to other department and agencies on program design, Medicaid Waiver, Licensure, CARF and community home development.
  • Designed, developed and monitored the implementation of community based programs that strive to enable individuals to develop relationships and natural community support networks.
  • Communicate verbally and in writing with families and others to inform and explain the goals, objectives and personal preferences of the persons receiving our services.
  • Servd on teams to educate the community on the servics we provide.
MR Residential Supervisor, 1989 - 1998
Chesterfield County Community Services City, STATE,
  • Supervise staff of several group homes assuring that direct service were given to individuals who resided in the group homes.
  • Assured County, state and federal policies were adhered to.
  • Managed the budget of the homes supervised.
  • Trained Residential Counselors Supervised community homes and ensure individual support service delivery by residential counselors, aides and relief counselors.
  • Monitored and ensured individual's safety and health needs.
  • Provided supervision to assist with assuring individual health and safety in an on-call basis, 24 hours daily.
  • Ensured the monitoring and training of individuals in activities of daily living, community integration, socialization, interpersonal skills, behavior management, and general medical and hygiene issues.
  • Monitored budget, managed petty cash and ensured compliance of individual funds management.
  • Ensured the implementation of the Individual Service Plan.
  • Residential Daily supports.) Provided Crisis Intervention.
  • Participated in hiring / training staff.
  • Provided Department and Program orientation to staff.
  • Planned and ensured adequate staff coverage to meet individual and program needs.
  • Coordinated with inter / outside agencies.
  • Served on County, Agency and/or departmental committees and work teams Performed checks and audits on documentation, physical environment, vehicle, safety equipment and supplies, medications and finances Conducted process improvement efforts involving Principles and tools of Total Quality Improvement (TQI) Demonstrates knowledge of appropriate Departmental, County, State and Federal regulations and processes Ensured compliance with Federal, State and Local ordinances Provided on -call supports for all of Residential Services on a rotating basis.
Training Center Team Leader, 1980 - 1989
  • Supervised direct care staff and Program Mentors assuring daily programs were implemented as outlined in the resident's annual plans.
  • Developed training programs and assisted with developing behavioral plans for the residents who resided at the facility and who attended the habilitation center.
  • Served as a member of the Interdisciplinary Team.
Developmental Charge Aide, 1977 - 1980
Southside Virginia Training Center City, STATE,
  • Supervised staff and residents at Southside VA Training Center.
  • Developed daily schedules and assured all resident's needs were met daily.
Developmental Aide, 1973 - 1977
Southside Virginia Training Center City, STATE,
  • Provided direct care for the residents at Southside VA Training center.
  • Escorted them to scheduled appointments and assured their activities of daily living were met.
  • Implemented daily living skills programs to enhance the resident's levels of independence.

Graduated the Supervisory Leadership Institute- 1998 Graduated TQI University (Chesterfield County) - 2000 Trained in CPI (Crisis Intervention Institute) Certified in CPR & First Aid Certified in Therapeutic Options Certified Medicaid Waiver Instructor, Completed web course of Abuse and Neglect of Children and Adults with Developmental Disabilities-2008, Advanced Person Centered ISP Training, Person Centered Thinking


Administrative, Billing, Budgets, Interpret guidelines, Hiring, Instructor, Leadership, Director, Performance appraisal, Personnel, Policy Development, Problem Resolution, Process Improvement, Processes, Program design, Progress, Quality, Quality Assurance, Quality Improvement, Reporter, Safety, Staff development, Supervisor, Supervision, Training programs

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School Attended

  • University of Phoenix

Job Titles Held:

  • Quality Assurance Director
  • MR Residential Services Supervisor
  • MR Residential Supervisor
  • Training Center Team Leader


  • Masters of Sciences Degree
  • Bachelors Degree
  • Associate degree

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