Senior Property Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced ARM Property Manager and Business Development Professional, specializing in building rapport and maintaining long term professional relationships. Skilled at delivering relevant data to support real estate decisions. Versatile and effective at being flexible to accommodate client(s) unique needs. Committed to providing quality service in all facets of Real Estate, Consulting and Property Management.

  • Manager/Supervisor and Supporting Administrator
  • Knowledge of Leasing and Market Conditions
  • Sales, Marketing and Advertising
  • Customer Service Specializing in Relocation
  • Certified in Fair Housing laws in MD, PA and WVA
  • Certified in HUD Policy and Procedure
  • Trainable with Cross Functional Skills
  • Proficient at Microsoft, Google Docs, DocuSign MLS and Property Management Programs
  • Well versed in Social Media Platforms
  • Data and Time Management
Senior Property Manager ARM, TCS, 12/2008 to 04/2019
Catholic Health Initiative Soddy Daisy, , PA
  • Provided efficient and administration support to Regional Manager and Owners
  • Charged with supervision, coaching, counseling and disciplining and Office, Leasing, Marketing and Maintenance Staff
  • Liaison between The Company, Owners and Clients
  • Assisted and Prepared Budget and Forecasted Budgets for Owners and Management
  • Research, compile and summarized various informational and statistical data and material
  • Charged with accurate calculation and processing of payroll through ADP
  • Maintained accurate financial transactions and reports including Capitol Expenditures and Reserve Replacement Requests
  • Proficient with Landlord/Tenant law in MD, PA and WVA including Compliance and State and Federal regulations avoiding discrimination or illegal practices.
  • Charged with assisting in recruiting including sourcing and scheduling interviews, follow up and hiring
  • Oversee New Hire paperwork processing, orientation and continued trainings
  • Compiled monthly, quarterly, semi annual and annual financial reports to advise stakeholders on property status including variance reporting, A/R and A/P reports, deferred maintenance, capital expenditures and reserve replacements budget forecasting etc
  • Analyzed market data to identify prospective development sites.
  • Prepared advertising, screen applications ie: credit criminal reporting, employment references, validate qualifications and prepared offers
  • Oversaw daily operations, maintenance and administration of various properties and supervised and coordinated work of management staff, leasing staff, resident coordinator and maintenance staff
  • Maintained electronic and hard copy management, accounts payable and receivable,
  • Developed strong, professional relationships with clients by initiating collaboration, delivering exemplary service and engagement while coordinating domestic travel and accommodation arrangements
  • Responded to internal and external inquiry response, event coordination, and on-site support for clients
  • Coordinated improvements in compliance with HUD, Fair Housing and Tax Credit agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
  • Enforced occupancy policies and procedures including resident rules and regulations and HOA guidelines
  • Researched and analyzed operations to ascertain detailed client needs.
  • Coordinated with appropriate departmental staff members to assign proper procedures for project implementation and strategic aim.
  • Analyzed cost and expense to measure against original budget with adjustments to align operations with fiscal goals.
  • Coordinated with Organizations across multiple initiatives to align development timelines, plan testing and work with client representatives.
  • Cultivated best practices based on industry experience and current regulatory expectations.
  • Oversaw and supervised onsite consultant teams and liaised between team and business executives.
  • Assisted Management and Owners in negotiating and renegotiating contracts to improve cost savings.
Senior Property Manager, 07/2007 to 05/2008
The Integral Group Llc Albany, , MD
  • Charged with New Management Takeover Accountable for all business aspects of 2 Lease-Up Properties and 3 Established Properties
  • Prepared routine and non routine correspondence, forms, financial, marketing analysis using Microsoft Word, 365, Excel, PowerPoint, Dynamics, Transunion and Experian
  • Manage delinquency collections by reorganizing and implementing an efficient collections policy
  • Assisted with Closing of loans for new lease-up phases of residential and commercial properties
  • Knowledgeable of Washington County, and various Counties in MD Section 8 procedures and regulations in compliance with Washington County Housing Codes.
  • Advised options and upselling techniques in high volumes with attention to detail to promote amenities to customers/clients according to specific needs.
  • Maintained electronic and hard copy filing system for clients including applications, rental agreements and financial records
  • Created and updated marketing materials for department programs and properties.
  • Developed and managed highly skilled on-site staff through recruitment, hiring, onsite and off site coaching to ensure maximum employee function and retention
  • Solicited and analyzed bids simultaneously for repairs, renovation and general maintenance of assets
  • Assisted with additional projects or overflow including acting as Property Manager for sister communities when warranted
Property Manager, 07/2005 to 07/2007
ShaoolNava MngtShaoolShaool Construction City, , MD
  • Charged with accounting all business aspects of a townhomes community and lease-up community
  • Accountable for Housing and Resident financial and confidential information inspections with discretion
  • Manage and Evaluate Databases including Accounts Receivable and Accounts Payable to ensure maximum income and decreased expense
  • Exceptional customer service with regards to clients needs and relocation resources to maximize occupancy to keep a steady 98% to 99% occupancy
  • Supervise and manage all Maintenance, Contracted and Sub-contracted employees by overseeing work and scheduling appointments in high volume with accuracy and attention to detail
  • Implemented and enforced Call Source system with all Property Mangers while training employees and maintaining summary of information and statistical data and marketing closing ratios.
  • Inspected properties to identify deferred maintenance and spoke with vendors, contractors and sub contractors including negotiating bids needed
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Processed all applications assessing household information against file history and HUD or TCS program rules and regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits with Housing Authorities, HOA and Federally Funded Programs
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Created and updated marketing materials for department programs and properties to maintain in depth knowledge of competition, consistent conditions and trends with detail and accuracy
Education and Training
: Certificate of Occupancy Specialist , Expected in 04/2015
PHFA / Spectrum - ,
: ARM Accredited Residential Manager , Expected in 03/2012
Interstate of Real Estate Management - ,
: Tax Credit Specialist , Expected in 02/2017
PHFA /Spectrum - ,
: Federal Fair Housing Certified , Expected in 2019
Housing And Urban Development - Baltimore, MD,
  • Accredited Resident Manager (ARM)
  • Fair Housing Accreditation - 2000-2020
  • Housing and Urban Development Certified
  • Spectrum Tax Credit Specialist and Customer Service Certified
  • PHFA, HUD and Federal Fair Housing Yearly Certificate of Completion

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Resume Overview

School Attended
  • PHFA / Spectrum
  • Interstate of Real Estate Management
  • PHFA /Spectrum
  • Housing And Urban Development
Job Titles Held:
  • Senior Property Manager ARM, TCS
  • Senior Property Manager
  • Property Manager