senior property manager director of operations resume example with 16 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I was born into a family system that does everything as if it were a business (family included). A Pedigree as far back as 920 A.D. A descendent of the Habsburg Line [Count Rajkot, Rudolph II, Albert I, Maximilian III, Isabella Of Spain, King Philip of Spain Charles V, Frederick III, Francis I, Maria Theresa, Marie Antoinette, Empress Maria Louise [Married to Napoleon I. Divorced him while he was imprisoned in Elba, then re-married morganatic, later having another son. Later, political unrest and the Prussian war turned Europe into a dangerous place and so she sent him to the U.S. West Virginia in 1848 along with a staff and his Tutors. [My Third Great Grandfather].

His son graduated Harvard University with a Degree in Aeronautical Engineering. in 1927 he qualified Amelia Earnhardt to fly, calculated Charles Lindberg's Trans Atlantic Flight, designed pontoons for a water landing, the designed arresting gear so plans could land on a ship. In 1933 he created a flight organization (F.F.A.) which became recognized in 1938 as the F.A.A., he received many Awards for his contribution to essential war strategies. In my family there are five published authors, with one [Great Uncle} a graduate of Stanford University and later becoming a Professor of History there received a Pulitzer Prize in 1973 for his work on the Civil War, then wrote five more books. There have been five recent members of my family that have Medical Degrees, as well as other Ph.Ds. A cousin that is an adviser to U.S. Military as a Nuclear Terrorist Specialist, my other cousin is a Psychiatrist with two Treatment Facilities for Children, Many years before he became an Economics Adviser to the Chicago Mayor. An uncle with a Wing of the Chicago Medical Center named in his honor. An uncle noted as instrumental for his contribution to advancing the field of Radiology. My grandmother had three MD's. She was one of the first Doctors of Chiropractic Medicine. She had a clinic in West Virginia teaching visitors about Natural Remedies and published much of her research in Journals of Medical Science. She was a friend and healthcare advisor to some noted figures; such as, Franklin Roosevelt & Eleanore Roosevelt, the author Eli Wiesel, Nancy Reagan, Done Amechie, the naturalist, and a friend and teacher/adviser to a Dr. Patch Adams. [Depicted in the film by Robin Williams]. She devised the box with attached mirror that is used to stop phantom pain, of soldiers that returned from WWII with missing limbs. Her life involved a constant process of Research in multiple areas.

In life, I always wanted to learn and do many things. I have been a Tug Boat Engineer, a Production Assistant in three popular films. True Lies, Speed II, Flipper-The Movie. I served as Associate Producer of the television series Extreme Home Makeover - Home Edition on the program "Seven Houses In Seven Days" the final episode. I have been a Plumber, an Electrician, a Design Consultant, a Graphic & Sign Artist, a Fabricator of Display Concepts, a Stage & Set Designer, a General Contractor, a Horticulturist, a Bouquet Designer, [winning 1st Prize at a State Fair and permitted to make floral arrangements for the Governor of Missouri, a Drafting Technician, an Interior Designer and Finish Carpenter (a couple big projects in the home of a member of the family having the greeting card business, Hallmark. The home of Gary Hall.

I've written Motions for legal processes involving a wide range of issues. Many having arising from business matters and disputes., citing case law that involved a Death Penalty sentence. At nineteen years old I formulated a legal argument that went to the Federal Court first, remanded for review by the Chief Justice of the United States Supreme Court, resulting in an immediate Stay Of Execution. Sixteen other states made use of the same argument, thus halting the issue of the Death Penalty in the U.S. for the next nine years. I developed Hospice Care Programs and worked to have them become established in state Correctional Facilities [C.O.P.E. Cooperative Organization for Palliative Encounters].

I've written two Experiential Programs, almost twenty-two years ago, for the purpose of benefitting those that have been incarcerated and have the incentive to rehabilitate their lives. These programs have remained in place, and are currently available and currently utilized, are recognized as effective strategies to help prevent a return to old patterns of thought. and to prevent a return to incarceration.

While in a discussion with a colleague, I had learned that the Treatment Modality mandated to be utilized as a cognitive model for the treatment ofutilized the Treatment

  • Project Planning
  • Resource Allocation
  • Team Collaboration
  • Complex Problem Solving
  • Requirements Writing
  • Budget Control
  • Vendor Selection
  • Verbal and Written Communication
  • Cost Analysis
  • Work Planning and Prioritization
  • Technical Presentations
  • Detail Oriented
  • Team Leadership
  • Project Management
  • Staff Management
  • Documentation and Reporting
  • Performance Monitoring
  • Material and Labor Scheduling
  • Meeting Participation
  • Project Goals and Milestones
  • Conflict Resolution
  • Project Management Software
  • Relationship Building
  • Status Updates
02/2019 to 01/2023
Senior Property Manager /Director of Operations Arrow Child And Family Ministries Dallas, TX,
  • Took an initiative to take over management of Historic buildings and residences (where many notable figures called home and retreated from the fame that made them an infamous part of the rich history and figure prominently in the telling of the story of the small island. i.e., Heritage House (Gloria Swanson, Howard Hughes, Truman Capote, Oscar Wilde). The Robert Frost Cottage (where he summered for seventeen years of his life). The Hunter S. Thompson Villa. The Caroline Street where Earnest Hemingway often retreated to. The residence where the famous Pirates found the first fresh water source and made their well. Many Commercial Structures that local proprietor's manage their business investments with a historical presence as landmarks in that story.
  • Proactively inspected all historic properties zoned commercial to establish improvement strategies, structural changes needed to accommodate additional equipment at the behest of the current lease holders and adding a more efficient improvement to the business environment.
  • Met with Island officials to address zoning restrictions and get a sense of what was amenable to to their perspectus (within Federal Regulations regarding Historic Structures.
  • Hammered out preliminary strategies resulting in cooperative efforts respecting the countless island events, cruise ship ports of call, seasonal celebrations, festivals, parades, and four-hundred thousand seasonal visitors that will frequent any one of the three-hundred and twelve bars.
  • Designed and illustrated architectural plans / blueprints essential to the negotiation phase and successful completion of all projects initiated.
  • Researched improvement options, negotiated agreements with contractor's and established timelines for project phases. Ensuring all parties were on the same page at every point, while remembering to keep the tenants satisfied.
  • Brought in additional project personnel and resources to meet demands. Set up a detailed timeline for delivery of construction equipment, building materials, sanitation details.
  • Creating barriers and guides to create a visual scheme that allowed for safe passage of visitors, ensuring that proper safety protocols were in place.
  • Identified project needs by reviewing project objectives and schedules.
  • Conferred with project personnel to identify and resolve problems.
  • Produced thorough, accurate and timely reports of project activities.
  • Actively participated in helping when it were needed. Stayed involved and remained present throughout all phases of the different projects. Ensured that quality standards were as initially agreed, and that every completed project was as it had been originally envisioned.
01/2017 to 11/2018
Building Services Manager / Project Cooredinator Jewish Community Center Of San Francisco City, STATE,
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
  • Directed maintenance and operations of facility systems to minimize service interruptions.
  • Surveyed facility to maximize safety and security.
  • Oversaw construction and renovation projects to meet environmental, health and security standards.
  • Managed implementation and operation of building preventive maintenance program.
03/2014 to 12/2016
Facilities Director World Equipment Source L.L.C. City, STATE,
  • Handled maintenance and repair demands by preparing schedules and delegating assignments to team members.
  • Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
  • Coordinated resources and delegated assignments to maintain efficient building operations.
  • Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
  • Developed and oversaw budgets for facilities, working within cost restraints.
  • Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Acquired, distributed and stored supplies.
  • Established department goals and deadlines.
  • Oversaw construction and renovation projects to meet environmental, health and security standards.
  • Managed leasing of facility space.
  • Participated in architectural and engineering planning and design.
05/2005 to 11/2012
Residential Property Manager / Operations [Commerc Dell Properties L.L.C. City, STATE,
  • Managed properties and addressed all tenants' issues.
  • Handled resident complaints and expedited maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Completed lease applications and verifications, notifying prospects of results.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Facilitated tenant paperwork processing and verification.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Updated tenant and unit information to keep current in housing database.
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
Education and Training
Expected in 09/1985
Associate of Arts: Business Economics
Lincoln University - Jefferson City, MO
Expected in 1984
Certification in Drafting And Technical Drawing: Technical Drafting, Architectural Design, Blueprin
Lincoln University-Extension - Jefferson City, MO
  • Offered position as Personal Assistant to Director Of State Facilities Operations for the State Of Missouri. Frequently visited the Capital Building - Capital Rotunda, quickly becoming a familiar presence to many Members of State Assembly' Department Heads and Administrative Assistants. al I developed a great respect and admiration. I was frequently conscripted by the Governor to address matters at the Governor's Mansion for the Governor, Christopher Bond.
  • I learned much of what I know about, Operations Protocol's, Maintenance Schedules, Requisition Forms, Purchase Orders, Feasibility Studies, Bid Submissions, Researching overall costs, Expense Reports, Departmental Oversight, Employee Scheduling, Payroll Submissions, Labor & Workplace Safety, Accident Reports, Equipment Care, Building Maintenance, Building Services, Budget Appropriations (Legal Requirements & Qualifications, Application & Appeal Processes.
Expected in 01/1982
Paralegal Research - Certification: Legal Research / Document Preperation
Platte College -Business & Law / Regearch - Jefferson City, MO,
  • Participated in many civic events, Theatrical Production, Asistant, Drum & Bugle Corp., Basketball Team Manager.
  • Recieved Leadership Award and Certificate Of Completion in Junior Achievement
  • Given an Honorary 'Teaching Credential' and hired to Moderate class activities and discussion when Legal Professor was unavailable.

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Resume Overview

School Attended

  • Lincoln University
  • Lincoln University-Extension
  • Platte College -Business & Law / Regearch

Job Titles Held:

  • Senior Property Manager /Director of Operations
  • Building Services Manager / Project Cooredinator
  • Facilities Director
  • Residential Property Manager / Operations [Commerc


  • Associate of Arts
  • Certification in Drafting And Technical Drawing
  • Paralegal Research - Certification

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