Customer-oriented Senior Property Manager talented at supporting and cultivating excellent tenant relationships. Fluent in English and Spanish.
• Play a vital role in ensuring the seamless operations within a 2.7M square foot retail space including its security, housekeeping, landscaping, maintenance, and marketing
• Develop and implement strict budgets; conduct analysis and variance reports at end of month to guarantee all activities were within budget
• Proactively identify and address property upgrades, tenant improvements, and renovation work that is required to be done; resulted in the retention of current and new tenant leases
• Utilize organizational skills to ensure all vendors have proper bid contracts, insurance certificates, and lien notices
• Provide outstanding service to tenants by quickly greeting them, determining their needs, assisting them with their deliveries and move-outs, and addressing any of their concerns or inquiries
• Actively assist two satellite property managers and VP with overseeing the fiscal and physical performance of 18 grocery and major shopping centers
• Productively manage vendor and tenant relations by conducting frequent follow-up phone calls and emails
• Perform accounts receivable collections and scouting for prospective company revenue opportunities
• Provide clerical support to team members by performing tasks that include bookkeeping, copying, faxing, mailing, and filing
• Prepared CAM packets that included pro-rate share calculations, invoice copies, and tenant letters in an effort to support property managers and other team members
• Proficiently helped the Director of Leasing with drafting new leases and amendments for potential tenants to maximize the overall productivity and efficiency of workflow
• Coordinated travel arrangements, rental cars, and hotel bookings for executives and directors
• Effectively performed administrative tasks for team members such as sorting daily mail, answering a high-volume of phone calls, and transferring phone calls to appropriate extensions
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