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Senior Property Manager Resume Example

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SENIOR PROPERTY MANAGER
Summary
Skills
  • Collection management proficiency
  • Background in property management
  • Lease agreements proficiency
  • Customer service skills
Experience
Senior Property Manager - Ram Realty Services (Charlotte, NC)October 2006 - April 2020
  • Maintained property by resolving tenant complaints and enforcing rules of occupancy.
  • Enforced occupancy policies and procedures by confronting violators and taking corrective action.
  • Collected rent from tenants, paid bills and forecasted annual budget for [Business Name].
  • Secured property by working with security patrol service.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Compiled [Type] reports to advise stakeholders on property status.
  • Increased occupancy from [Number]% to [Number]% through [Action] and [Action].
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Fully abstracted all leases and entered all pertinent information into [System] management system.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Supervised and coordinated work of [Job title]s and [Job title]s to optimize productivity and enhance results.
  • Recommended clarifications and changes in program policies to director of property management.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Managed day-to-day operations for [Number]-unit [Type] property with [Number] occupants.
  • Recognized for fostering good working relationships with owners, residents and board members.
  • Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
  • Developed and implemented strategic plan for property management.
  • Prepared detailed budgets and reports on financial conditions of [Type] property for [Client name].
  • Coordinated [Type] improvements in compliance with [Type] agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
  • Developed strong, professional relationships with [Job title]s and residents by initiating collaboration and delivering exemplary service and engagement.
  • Negotiated with outside contractors to obtain reasonable fees for [Type] and [Type] work.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Inspected property every [Timeframe], took pictures and wrote reports regarding findings for submission to [Job title].
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Ensured timely production of annual rent, operating expense and real estate tax adjustments.
  • Coordinated maintenance and repair requests with [Type] department and contacted contractors for bid proposals.
  • Oversaw budgeting process for [Number] assigned properties.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Liaised between company and owners to address and remedy ongoing concerns.
Property Manager - Regency Centers (Tampa, FL)March 1997 - October 2006
  • Compiled and conveyed all operational and financial data to regional manager.
  • Inspected property every [Timeframe], took pictures and wrote reports regarding findings for submission to [Job title].
  • Directed collection of more than $[Amount] in monthly income with consistently high payment rates.
  • Negotiated with outside contractors to obtain reasonable fees for [Type] and [Type] work.
  • Worked with [Type] owners to identify, develop and achieve community goals and objectives.
  • Coordinated maintenance and repair requests with [Type] department and contacted contractors for bid proposals.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Maintained accurate records of all correspondence with and from tenants.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Prepared detailed budgets and reports on financial conditions of [Type] property for [Client name].
  • Ensured timely production of annual rent, operating expense and real estate tax adjustments.
  • Contacted and followed up with tenants on renewal notices.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Managed [Number] commercial properties totaling over [Number] square feet.
  • Collected monthly assessments, rental fees, deposits and [Type] payments.
  • Partnered with cross-functional teams to address business opportunities and challenges.
  • Handled resident complaints and expedited all maintenance requests.
  • Fully abstracted all leases and entered all pertinent information into [System] management system.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Oversaw budgeting process for [Number] assigned properties.
  • Prepared and submitted monthly tenant visit logs in timely manner.
  • Monitored and documented all income, including delinquencies.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Updated tenant and unit information to keep current in housing database.
  • Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Collected and maintained careful records of rental payments.
  • Recommended clarifications and changes in program policies to director of property management.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Notified property manager when change in existing tenants circumstances might affect continued eligibility.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Developed strong, professional relationships with [Job title]s and residents by initiating collaboration and delivering exemplary service and engagement.
  • Monitored common areas for cleanliness and safety.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated [Type] improvements in compliance with [Type] agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
  • Conducted inventories of and delivered building supplies.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
Property Manager - Branch Properties LLC (Atlanta, GA)June 1986 - March 1997
  • Compiled and conveyed all operational and financial data to regional manager.
  • Inspected property every [Timeframe], took pictures and wrote reports regarding findings for submission to [Job title].
  • Directed collection of more than $[Amount] in monthly income with consistently high payment rates.
  • Negotiated with outside contractors to obtain reasonable fees for [Type] and [Type] work.
  • Worked with [Type] owners to identify, develop and achieve community goals and objectives.
  • Coordinated maintenance and repair requests with [Type] department and contacted contractors for bid proposals.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Maintained accurate records of all correspondence with and from tenants.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Contacted and followed up with tenants on renewal notices.
  • Ensured timely production of annual rent, operating expense and real estate tax adjustments.
  • Prepared detailed budgets and reports on financial conditions of [Type] property for [Client name].
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Managed [Number] commercial properties totaling over [Number] square feet.
  • Collected monthly assessments, rental fees, deposits and [Type] payments.
  • Partnered with cross-functional teams to address business opportunities and challenges.
  • Coordinated [Number] major remodeling projects in [Year].
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Handled resident complaints and expedited all maintenance requests.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Fully abstracted all leases and entered all pertinent information into [System] management system.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Oversaw budgeting process for [Number] assigned properties.
  • Prepared and submitted monthly tenant visit logs in timely manner.
  • Monitored and documented all income, including delinquencies.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Updated tenant and unit information to keep current in housing database.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Acted as liaison between construction manager and tenant during build-out phase of tenant suite.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Collected and maintained careful records of rental payments.
  • Recommended clarifications and changes in program policies to director of property management.
  • Managed day-to-day operations for [Number]-unit [Type] property with [Number] occupants.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Regularly updated asset management staff regarding leasing and property status.
  • Developed strong, professional relationships with [Job title]s and residents by initiating collaboration and delivering exemplary service and engagement.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Monitored common areas for cleanliness and safety.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated [Type] improvements in compliance with [Type] agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
Education and Training
Real Estate And Criminal JusticeDecember 1982Center For Paralegal Training, Atlanta GA
Some College (No Degree) in Speech And Criminal JusticeNLU, Monroe LA
Real EstateAugust 1999Bert Rodgers Real Estate, Tampa FL
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Resume Overview

Companies Worked For:

  • Ram Realty Services
  • Regency Centers
  • Branch Properties LLC

School Attended

  • Center For Paralegal Training
  • NLU
  • Bert Rodgers Real Estate

Job Titles Held:

  • Senior Property Manager
  • Property Manager

Degrees

  • Real Estate And Criminal Justice
    Some College (No Degree) in Speech And Criminal Justice
    Real Estate

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