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Senior Property Manager Resume Example

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SENIOR PROPERTY MANAGER
Summary

Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues able to be handled on-site arise. Experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Skills
  • Background in property management
  • Collection management proficiency
  • Knowledge of vendor management
  • Lease agreements proficiency
  • Multi-family property management
  • Knowledge of leasing and market conditions
  • Organization
  • Supervision
  • Communications
  • Invoice generation
  • Team management
  • Business operations
  • Administrative support
  • Customer service
Experience
Senior Property Manager
Palmetto, FLAGPM, LLC./Sep 2008 to Current
  • Maintained property by resolving tenant complaints and enforcing rules of occupancy.
  • Collected rent from tenants, paid bills and forecasted annual budget for Palmetto Trace Apartments and Rotonda Lakes Apartments.
  • Secured property by working with security patrol service.
  • Contracted with tenants by negotiating leases and collecting security deposits.
  • Enforced occupancy policies and procedures by confronting violators and taking corrective action.
  • Analyzed market data to identify prospective development sites.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Conducted tours of vacancies with prospective tenants.
  • Checked rental eligibility by following Riverstone Residential Management Group's verification process.
  • Checked rental eligibility by following Riverstone Residential management Group verification process.
  • Checked rental eligibility by following Riverstone Residential Management Group verification process.
  • Handled all security deposit refunds.
  • Showed units to potential tenants and answered questions about life in community.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Collected rent from tenants, paid bills and forecasted annual budget for AGPM, LLC.
  • Fostered good working relationships with owners, residents and board members.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Supervised and coordinated work of Maintenance and Office staff to optimize productivity and enhance results.
  • Developed strong, professional relationships with Vendors and local Police Department and residents by initiating collaboration and delivering exemplary service and engagement.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Maintained records of all activities involving Palmetto Trace Apartments and Rotonda Lakes Apartments properties.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Inspected property every week, took pictures and wrote reports regarding findings for submission to Maintenance Supervisor and Regional Manager.
  • Compiled Monthly Owners reports to advise stakeholders on property status.
  • Fully abstracted all leases and entered all pertinent information into Yardi management system.
  • Managed day-to-day operations for 196 Palmetto Trace Apartments and 176 Rotonda Lakes Apartments-unit Tax Credit property with 600 plus occupants.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Coordinated maintenance and repair requests with Maintenance Supervisor department and contacted contractors for bid proposals.
Property Manager
Palmetto, FLAGPM, LLC./Sep 2009 to Sep 2020
  • Prepared and submitted monthly tenant visit logs in timely manner.
  • Handled resident complaints and expedited all maintenance requests.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Created and updated marketing materials for department programs and properties.
  • Updated tenant and unit information to keep current in housing database.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Implemented processes to provide residents benefits of clean, safe and well-maintained community.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Fully abstracted all leases and entered all pertinent information into Yardi management system.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Conducted annual re-examination appointments and housekeeping inspections.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Completed documents for outside agencies such as landlord references.
  • Developed strong, professional relationships with Local Police Department and residents by initiating collaboration and delivering exemplary service and engagement.
  • Collected monthly assessments, rental fees, deposits and rental payments.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Collected and maintained careful records of rental payments.
  • Monitored common areas for cleanliness and safety.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Conducted apartment tours for potential tenants and answered any questions.
Financial Specialist
Parrish, FLManatee County Rural Health Services, Inc./Aug 2008 to Sep 2008
  • Answered numerous calls per day to answer customer questions.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including processing invoices and filing.
  • Customer Service.
  • High Volume vendor contact.
  • Support for Comptroller
  • Data Entry
  • Maintain Accounts payables
Community Director
Bradenton, FLConcord Management/May 2002 to Aug 2008
  • Improved quality of life for residents by directing repairs and managing ongoing facility maintenance.
  • Posting rents and charges in a timely manner
  • Maintained accounts payables and accounts receivables
  • Inspected apartments on a daily basis per policy and procedures.
  • Prepared notices for residents (resident meetings, late rent, violation of lease, notice to vacate, evictions, etc.
  • Orientated residents (counseling and referrals
  • Prepared and follow through with all work orders submitted
  • Interim and Annual recertification to remain in compliant.
  • Financial programs
  • Executed plans to ensure expected level of return on investment through occupancy and retention rates, asset preservation and regulatory compliance. Day to day operations.
Education and Training
High School DiplomaSoutheast High SchoolJun 1983Bradenton, FL
Some College (No Degree)Manatee Community CollegeBradenton, FL
Some College (No Degree)Manatee Area Vocational And Technical CenterBradenton, FL
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Resume Overview

Companies Worked For:

  • AGPM, LLC.
  • Manatee County Rural Health Services, Inc.
  • Concord Management

School Attended

  • Southeast High School
  • Manatee Community College
  • Manatee Area Vocational And Technical Center

Job Titles Held:

  • Senior Property Manager
  • Property Manager
  • Financial Specialist
  • Community Director

Degrees

  • High School Diploma
    Some College (No Degree)
    Some College (No Degree)

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