Senior Project Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Forward-thinking Senior Project Manager proficient in leading complex projects successfully across departments to improve the performance and quality of core business processes for a healthcare technology startup company. Strong knowledge and experience in business operations, systems engineering, and sciences to step into roles and quickly accomplish positive outcomes that drive company success.

Skills & Certificates
  • Implementation & Change Management
  • Software Systems Administrator
  • Business Analyst
  • Systems and Automation Applications
  • Lean Healthcare & Advanced Lean Management
  • Healthcare Enterprise Informatics and Electronic Records
  • Proficient in Google Workspace & Microsoft Office 365
  • SQL Basics Course, Vertabelo Academy
  • Six Sigma Yellow Belt Certification, Aveta Business Institue
  • Asana Ambassador Certification, Asana
12/2020 to Current Senior Project Manager Motorola Solutions | Yorktown, VA,
  • Project to configure and implement project management software and customer support software simultaneously across 320+ global users while training on 6 new operational processes in 5 weeks for an annual cost savings of $100k.
  • Engage directly with leaders to develop sophisticated analytics that support operating efficiencies and the growth of the company across the Operations, IT, Sales & Marketing, Customer Success, Product and Finance departments.
  • Develop training materials, communications, and adherence monitoring dashboards for internal software product releases across 1,000+ global users.
09/2019 to 12/2020 Senior Process Improvement Engineer Arconic | Farmington Hills, MI,
  • Evaluate, configure, and implement multiple software system solutions for Augmedix and it’s vendors to support key global business operations processes across Training, Operations, Customer Support, Human Resources, and Global IT.
  • Lead projects with healthcare enterprise companies to transition to new Electronic Health Record (EHR) systems while assuring Augmedix avoids service disruptions to its customers.
  • Create SQL queries to compose business analytics dashboards that enable cross-functional departments to make data-driven operational and strategic decisions.
07/2017 to 09/2019 Process Improvement Engineer Augmedix | City, STATE,
  • Analyze, identify, and execute opportunities to reduce process variation and optimize process performance by value stream mapping, developing standard operating procedures, and facilitating change management across stakeholders.
  • Lead Lean Workshops for teaching cross-functional departments various technical skills and process improvement tools in addition to advising on how to incorporate the practices into their daily work and management styles.
  • Establish internal protocols and audits to uphold a high standard of conduct at all times, ensuring HIPAA compliance and security policies are adhered to by Augmedix and its global Scribe Vendors.
11/2016 to 06/2017 Student Consultant Intern Kaiser Permanente West Los Angeles Medical Center | City, STATE,
  • Process improvement project with a team of Kaiser Permanente directors and consultants to eliminate waste and improve efficiencies of the linen processes throughout the large medical center which ultimately lead to $1.37MM annual cost savings.
  • Used systems engineering methods to create process maps, identify major wastes, perform a risk analysis, construct requirements and verifications, develop an educational presentation of linen best practices for staff, and implement performance improvements.
Expected in 05/2016 Bachelor of Science | Biology Loyola Marymount University, Los Angeles, CA, GPA:
  • 3.4 GPA
  • Dean’s List Honoree 3 semesters
Expected in 05/2017 Master of Science | Healthcare Systems Engineering Loyola Marymount University, Los Angeles, CA GPA:
  • GPA: 3.97
  • Award Recipient: Outstanding Seaver College of Science and Engineering Graduate Student
Community Involvement
  • Member, International Society for Performance Improvement
  • Event Volunteer, Catholic Charities SF
  • Social Justice Immersion Trips, De Colores Build A Miracle Foundation
  • Girl Scout Gold Award Recipient, Created a Listening Library for the Mother of Peace Orphanage in Zimbabwe

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Resume Overview

School Attended
  • Loyola Marymount University
  • Loyola Marymount University
Job Titles Held:
  • Senior Project Manager
  • Senior Process Improvement Engineer
  • Process Improvement Engineer
  • Student Consultant Intern
  • Bachelor of Science
  • Master of Science

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