Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Overview
Highly qualified and well developed Systems/Business Analyst with extensive project lead experience that excels at leading cross-functional teams and coordinating multiple projects simultaneously. Solutions-oriented with notable success directing a broad range of IT initiatives while participating in planning and implementation of systems solutions in direct support of targeted business objectives. Currently seeking a position as Project Manager, bringing 15+ years of related experience and qualifications as follows: Systems/Business Analysis Project Management Complex Problem Solving Software Development Life Business Continuity Planning Data/System Migration Cycle (SDLC) Infrastructure Management Configuration Management Process Improvement Application Deployment Troubleshooting/Repair Database Development Disaster Recovery Custom Enhancements CORE COMPETENCIES Exceptional problem solving, communication, organizational, and time management skills. Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise-scale business applications and business intelligence software. Unique competency in translating business issues into technical solutions including technical leadership and coordination, and ensuring customer needs are met. Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while initiating efficient customer support initiatives.
SDLC, eBRP, LDRPS, NotiFind, Archer SmartSuite, MindJet Innovation, Mind Manager, Lync, MS Outlook, SharePoint, StarTeam, BMC Remedy, BMC Patrol, MS Office Tools, MS Project, Visio, Crystal Reporting, Cognos, Snagit, Mainframe, FTP, .Net, ASP, CA Clarity, MS SQL, DB2, Windows, IBM Mainframe
Technical Skills
Work Experience
Senior Project Lead | Information Systems Consultant, 01/1999 to Current
MetLifeCity, STATE,
  • Coordinated the implementation of several successful software and hardware upgrades across Corporate Systems applications with various scope.
  • Partnered collaboratively with Engineering, Procurement, Architecture, Capacity Management, Production Management, IT Security, DBA, Change Management, Deployment Services, and Business/Vendor groups.
  • Accomplished the delivery for the Inbound integration for MetLife's Global Business Resiliency tool (eBRP) which is vendor hosted.
  • The daily sFTP process handles over 100k employees/non-employees.
  • Coordinate and manage a team of 3 for all of the customerizations for MetLife's Global Enterprise Application Inventory system which contains all information and artifacts (Contacts, Technology, Clarity project codes, Hardware, Service level, Legal, Vendor) associated with an application.
  • There are many integrated inbound and outbound feeds from/to various sub-systems.
  • Led project team of 3 to develop an automated batch process utilizing .Net framework to load Data Models from CA ERWin tool into a web based Application Knowledge Management Application (AKMS).
  • The automation replaced a tedious manual process and saved 2-3 man-hours per day.
  • AKMS is MetLife's tool to disseminate information on technology components used by MetLife's business applications.
  • Application Developers, Technology Operations, Data Modelers, and Business Analysts use this site to perform online impact analysis, outage analysis, data analysis to support their daily activities.
  • Oversaw API development process for the MindJet Innovation Application to disable non-active users to comply with MetLife Security Policy.
  • The automation replaced a manual process and conforms to MetLife's policy standard for employee entitlements.
  • Managed the Sign-On Authentication security process for various applications integrating CA-Single Sign- On tool or Active Directory Federation Services (AD FS) using SAML 2.0.
  • Championed with other selected associates (6) and outside consultants to build a Process Excellence Project Development Roadmap Methodology for Corporate Systems.
  • The initiative spanned over 2 years with extensive collaboration and was built from best practices within CMMI, SDLC, PMI and internal processes as well as our overall expertise.
  • Participated in the development and implementing of MetLife's Archer SmartSuite platform rollout.
  • The project extended over 1+ year and included the following applications: Policy & Standards, Disaster recovery, Threat, Incident, IT Risk, Vendor assessments, Application assessments, and Vendor arrangements.
  • Inbound and outbound files were automated through the tools API.
  • The team consisted of 10 people including business partners and consultants.
  • Championed the software and hardware upgrade implementation from version 9 to version 10 for MetLife's Business Continuity Tool (LDRPS) from client server to Internet facing.
  • The upgrade allowed our domestic and global user base (> 2000) the ability to update their plans and streamlined the entire process with ease and eliminated the manual effort which reduced overall expenses.
  • The upgrade expanded over 12 months and involved multiple environments and included a team of 9 people including the main business partners.
Education and Training
Master's Degree: Business Administration, Expected in
Pace University - New York, NY
Business Administration
Bachelor's Degree: Business Administration, Expected in
Hofstra University - Hempstead, NY
Business Administration
PMP Exam, scheduled for May, 2015 Certification, Archer SmartSuite Framework Master's Certificate, Project Management: , Expected in
George Washington University School of Business - ,
.Net, Active Directory, AD, API, ASP, automation, BMC Patrol, Change Management, client server, Cognos, CA, hardware upgrades, Hardware, Crystal, data analysis, delivery, Disaster recovery, ERWin, FTP, DB2, IBM Mainframe, Innovation, Inventory, Knowledge Management, Legal, SmartSuite, Mainframe, MS Office, MS Outlook, MS Project, Windows, 2000, Enterprise, DBA, processes, Procurement, Production Management, Project Development, Project Management, Reporting, SDLC, MS SQL, upgrade, Visio

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School Attended

  • Pace University
  • Hofstra University
  • George Washington University School of Business

Job Titles Held:

  • Senior Project Lead | Information Systems Consultant


  • Master's Degree
  • Bachelor's Degree
  • PMP Exam, scheduled for May, 2015 Certification, Archer SmartSuite Framework Master's Certificate, Project Management

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