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senior program manager strategic programs resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

High energy, customer focused, continuous improvement mindset, and strong people leader looking for an opportunity to build on my 10 years of management experience in the automotive and customer service field. Strong track record of driving results, and taking complete ownership of implementing systems/strategies to successful KPI completion. Respected by peers and leaders across all departments, able to develop and leverage relationships to improve overall team performance.

Skills
  • Teamwork and Collaboration
  • Project Planning
  • Complex Problem Solving
  • Team Building
  • Verbal and Written Communication
  • Work Planning and Prioritization
  • Human Resources Management
  • Time Management
  • Customer Relationship Management
  • Strategic Planning
  • Process Improvement
Experience
Senior Program Manager- Strategic Programs, 08/2022 - 01/2023
Covetrus Omaha, NE,

· Own and manage timeline/deliverables for multiple projects related to HR standard work and process improvement from project inception to project closure.

· Responsible for writing and presenting project narratives to senior leadership teams, ensuring full buy-in and collaboration from all cross functional teams prior to program launch.

· Lead change management efforts to site HR teams throughout North America through office hours and creation of educational documents to drive compliance and ensuring timelines were met.

· Strategically deep dove current rostering standard work across North America Fulfillment centers, developed relationships with site points of contact to build best practices and rollout standardization guidelines to ensure best possible employee experience.

· Built repository to house all standard work links/resources utilized daily by site HR and Operations teams. Leading to a time savings of 1+ hours daily for site teams and providing valuable tool to audit completion of standard work deliverables.

Inbound Operations Manager, 04/2021 - 08/2022
Gtech Services Novi, MI,
  • Directly responsible for managing 400+ hourly associates and 6-8 salary direct reports
  • Support and drive all safety, quality, and productivity metrics for the Inbound department at a green-field, generation 11 launch site
  • Led top performing Inbound shift at DET3 during Peak Season 2021 with 300K+ in volume in one shift
  • Zero misses on business-critical SLA (service level agreements) that would directly impact customer orders
  • Part of the IB team at DET3 that was the top IB launch site for new FC launches in 2021 based on throughput, efficiency, and overall volume
  • Project leader on the Productivity improvement, and the conveyance/MHE group
  • Working directly with other departments to close out kaizens and complete PDCA cycles to close out highest impact issues within the operation
  • Partnered with site HR to roll out multiple employee focused initiatives since building launch, mostly focused on enhancing the associates Day 1 experience after joining Amazon
  • Involved in many interview pods with both external and internal candidates, assisted with interview preparation for multiple internal promotion employees
  • Trained and developed new operations managers joining the Inbound department.
Specifications/Change Management Manager, 04/2018 - 04/2021
Fiat Chrysler Automobiles US City, STATE,
  • Coordinate engineering changes into the assembly plant, which entails working with 5,000+ consigned parts worth over $120 million in inventory
  • Confirm material availability & schedule pilot vehicles builds to validate new options/buzz models
  • Control & manipulate all order releases sent out via EDI to suppliers
  • Work directly with engineering, purchasing, program management, production, finance, and IT ensuring all stakeholders were aligned from pilot to Job 1 build phases
  • Support World Class Manufacturing (WCM) and its principles
  • Create and maintain broadcast regions for the EOP’s and Modular Suppliers
  • 2nd highest Kaizen (continuous improvement) savings generated at Toledo Assembly Complex, over 1.1 million dollars saved on projects.
Logistics Process Specialist, 04/2016 - 04/2018
Fiat Chrysler Automobiles US City, STATE,
  • Jeep Wrangler
  • Pre-Production planning of material supply/logistics for completely remodeled vehicle into a new manufacturing location
  • Interview and select UAW Launch Team members to support logistics role in all launch phases
  • Develop material storage areas, internal route design, kitting prototypes, and subassembly cells to support daily build
  • Work directly with IE’s, Quality, External Material flow team, etc
  • To coordinate launch activities
  • Collaborate with suppliers on rack designs, density studies, and truck densities
  • Responsible for meeting launch phase deliverables (Loops), required to move forward in the Launch process
  • Weekly status report outs to Senior Leadership on Launch readiness
Material Area Supervisor, 01/2015 - 04/2016
Fiat Chrysler Automobiles US City, STATE,
  • Directed union manpower involving part sequencing and material delivery to the assembly line
  • Redesigned material delivery routes and optimize subassembly processes
  • Reduced non-value added activity through kaizen creation and implementation
  • Trained multiple new supervisors on day-to-day job functions and systems
  • Coordinated all safety initiatives/projects as the logistics safety lead
  • Recommended and implemented efficiency improvement projects valued at over $300,000 annually
  • Graduated from the 24-week salary development program, exceeded all required deliverables
Education and Training
Bachelor’s Degree (BSBA): Purchasing, Expected in
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Central Michigan University - ,
GPA:
Status - Supply Chain Management Active member in the Supply Chain Management Association
Master’s Degree (MBA): Operations/Supply Chain Management, Expected in
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University of Toledo - ,
GPA:
Status - GPA: 3.9
level: , Expected in
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- ,
GPA:
Status -

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Resume Overview

School Attended

  • Central Michigan University
  • University of Toledo

Job Titles Held:

  • Senior Program Manager- Strategic Programs
  • Inbound Operations Manager
  • Specifications/Change Management Manager
  • Logistics Process Specialist
  • Material Area Supervisor

Degrees

  • Bachelor’s Degree (BSBA)
  • Master’s Degree (MBA)
  • level

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