As a IT Program Management professional, I provide strategic direction and program oversight to deliver complex, enterprise applications/solutions. In addition, demonstrate expertise to lead the planning, implementation, and execution of multiple technology solutions commonly used across business units. I possess a proven track record and success integrating feedback from multiple internal and external stakeholders to create and manage strategic plans to address harmonization, implementation and technical challenges and improvements.
Involved in RSA Archer development and support for last 7 years and working on use cases like Enterprise Risk Management, Risk Registers, Policy Management, compliance Management, Audit Management and complaint register App pack.
Visual Basic.NET, ADO.NET, ASP.NET, Visual Basic, ASP, and SQL Server, PowerShell, Rest API
As program manager and Archer Admin, lead the team to manage the Archer environment (23 servers, 10 solutions, 70+ ODA, 15+ questionnaire ,4000+ user base) and provide solutions to business needs.
As Program Manager, provide oversight to delivery of corporate applications like Diligent entities, Mater Management system, Internal Audit Group apps and LegalHoldPro.
Above and Beyond
As Service Delivery Manager based out of India, managed multiple programs and initiatives in parallel. Performed various roles such as Corporate portfolio Manager, Archer Admin , lead the Incident management team.
The 100+ member team spread across US and India locations supported AVM, highly complex enhancements and strategic projects. I worked with Cognizant's leadership across Talent Management and collaborated with teams across Cognizant to deliver the programs. Customized ITIL best practices to client environment; created the IT Service Catalog; identified KPIs to measure the effectiveness of service delivery processes and managed operations successfully.
As Archer Admin, Configure the following Archer modules: Policy Management, Enterprise Management, Compliance Management, Threat Management, Risk Management, Incident Management and Third Party Management.
As Incident manager define process and workflows for Incident and Service Request Management. Responsible for the stringent SLA's across the 150+ applications. Ensured 99% uptime for the critical applications. Effectively handled the high priority incident calls and drive to closure
I was an integral part of setting up a single vendor model for Metlife's Corporate Line of Business applications. After the support consolidation, I transitioned to the role of Portfolio lead for Corporate LOB. Also act the Solution lead for RSA Archer, Matter Management system, Blueprint(Diligent Entities). As a portfolio lead, Never missed the agreed KPI.
Worked as .Net developer in Various projects.
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