senior program manager rsa archer architect resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

As a IT Program Management professional, I provide strategic direction and program oversight to deliver complex, enterprise applications/solutions. In addition, demonstrate expertise to lead the planning, implementation, and execution of multiple technology solutions commonly used across business units. I possess a proven track record and success integrating feedback from multiple internal and external stakeholders to create and manage strategic plans to address harmonization, implementation and technical challenges and improvements.

Involved in RSA Archer development and support for last 7 years and working on use cases like Enterprise Risk Management, Risk Registers, Policy Management, compliance Management, Audit Management and complaint register App pack.

  • Process, Program & Project Management / Strategic Planning
  • Continuous Process Improvement
  • Incident/Problem/Service delivery Manager

GRC Archer

  • Enterprise Risk Management/Operational Risk Management/IT Risk Management/Issue Management/Business continuity Management/Policy Management/Audit Management/ compliance Management
  • Data Feed and API integration
  • Access Control
  • Executive Dashboard Design
  • ACP(Archer Control Panel)
  • Version upgrade


Visual Basic.NET, ADO.NET, ASP.NET, Visual Basic, ASP, and SQL Server, PowerShell, Rest API

12/2016 to Current Senior Program Manager & RSA Archer Architect Everstream | Saint Louis, MO,

As program manager and Archer Admin, lead the team to manage the Archer environment (23 servers, 10 solutions, 70+ ODA, 15+ questionnaire ,4000+ user base) and provide solutions to business needs.

As Program Manager, provide oversight to delivery of corporate applications like Diligent entities, Mater Management system, Internal Audit Group apps and LegalHoldPro.


  • Built the team to take over the RSA Archer application delivery and successfully executing.
  • Revamped Risk Register application that is accessible to all users across organization and create Risk Events records in Archer via Web API
  • Operation Risk Management solution simplification
  • Implemented the Model Risk Management solution in Archer.
  • Archer upgrade from 6.5 to 6.7P4 with OKTA integration.
  • Performed environmental review and provided solution for application performance.
  • Built the Sandbox Archer environment for Client needs.
  • Implemented Risk Acceptance and Acknowledgement application
  • Implement DataMart solution

Above and Beyond

  • Reduced the DB size by 90% by establishing the History audit archival process and delete unwanted history data.
  • Reduced the cost by 10% for RSA cloud movement proposal (retired 15+ ODA’s and deleted 200+groups without any users, reduced DB size)
  • Developed custom solution for “Action by Email” functionality.
02/2013 to 11/2016 Service Delivery Manager Cognizant Technology Solutions | Research Triangle Park, NC,

As Service Delivery Manager based out of India, managed multiple programs and initiatives in parallel. Performed various roles such as Corporate portfolio Manager, Archer Admin , lead the Incident management team.

The 100+ member team spread across US and India locations supported AVM, highly complex enhancements and strategic projects. I worked with Cognizant’s leadership across Talent Management and collaborated with teams across Cognizant to deliver the programs. Customized ITIL best practices to client environment; created the IT Service Catalog; identified KPIs to measure the effectiveness of service delivery processes and managed operations successfully.

As Archer Admin, Configure the following Archer modules: Policy Management, Enterprise Management, Compliance Management, Threat Management, Risk Management, Incident Management and Third Party Management.

As Incident manager define process and workflows for Incident and Service Request Management. Responsible for the stringent SLA’s across the 150+ applications. Ensured 99% uptime for the critical applications. Effectively handled the high priority incident calls and drive to closure

12/2008 to 01/2013 Project & Solution Lead Cognizant(Client - Metlife) | City, STATE,

I was an integral part of setting up a single vendor model for Metlife's Corporate Line of Business applications. After the support consolidation, I transitioned to the role of Portfolio lead for Corporate LOB. Also act the Solution lead for RSA Archer, Matter Management system, Blueprint(Diligent Entities). As a portfolio lead, Never missed the agreed KPI.

09/2005 to 11/2008 Dotnet Developer Cognizant | City, STATE,

Worked as .Net developer in Various projects.

Education and Training
Expected in 06/2005 to to Bachelor of Engineering Technology | Electronics And Communication Sri Venkateswara College Of Engineering, India, GPA:
Expected in 10/2020 to to Archer Certified Consultant | RSA Archer, USA, GPA:
Expected in 07/2011 to to Microsoft SharePoint 2010, Application Development | Microsoft, USA, GPA:

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Resume Overview

School Attended

  • Sri Venkateswara College Of Engineering
  • RSA Archer
  • Microsoft

Job Titles Held:

  • Senior Program Manager & RSA Archer Architect
  • Service Delivery Manager
  • Project & Solution Lead
  • Dotnet Developer


  • Bachelor of Engineering Technology
  • Archer Certified Consultant
  • Microsoft SharePoint 2010, Application Development

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