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Career Overview
High-performing Project Manager with over 15 years experience driving highly complex projects and programs. Extensive experience in both waterfall and agile methodologies. Recognized for building strong partner and cross-group relationships through collaboration in complex scenarios. Very organized and proactive and adept at managing remote teams across multiple geographies including vendor management.
Qualifications
Project management
Strong collaborative skills
Excellent problem solving skills
Vendor management
Team management
Release management
Accomplishments
Project Management
Worked directly with [departments, clients, management] to [decisive action].
Process Improvement
Created new departmental procedures manual.
Assessed organizational training needs.
Supervision
Supervised team of three staff members.
Creative Problem Solving:
Resolved product issue through consumer testing.
Work Experience
08/2013 to 06/2014Senior Program Manager - Personal DevicesHumana Inc. | Elk Grove Village, IL,
Established and implemented project management process from ground up. Put the rules and guidelines in place for managing the agile system.
Defined the norms, process and cadence for all areas of project management.
Defined release criteria and owned stewardship of release from start to finish.
Defined metrics for tracking project health and defined the reporting requirements across Development, Test and Program Management.
Resolving conflicting priorities and dependencies across multiple disciplines and partner teams.
Set and manage schedules, dependencies and deliverables
Coordinated with Operations and Marketing to help build the SKU matrix, country roadmap and roll out plans.
09/2008 to 09/2013Senior Program ManagerMicrosoft Corporation | Rochester, NY,
Defined new and improved processes for shipping product and increasing the efficiency of End Game by driving transparency and accountability across all teams which resulted in approximately 6 month's savings on previous major releases.
Defined metrics for tracking project health for major shipping versions and driving reporting
Drove transparency in communication and reporting across Dev, Test, PM and partner teams to all stakeholders Drove dependency tracking, risks and mitigation process Defined product roadmap for leadership and managingproduct release priorities.
Release Manager: Managed compliance for all releases, including identifying compliance issues for products in new markets and process improvements (security, privacy, accessibility, geopolitical etc.) Managed release communications across multiple operational and partner teams.
Wrote specs and managed associated virtual teams for tools and process integration.
Launch coordination: Working with Marketing and Operations teams on SKU planning and rationalization. Providing input on SKU differentiation, complexities of adding new languages, new SKUs etc.
Channel and Programs implementation, planning and support Defined support lifecycle policy.
09/2003 to 09/2008Group Program ManagerUl | Lake Forest, ,
Responsible for the budgeting, project planning, scheduling and release management of numerous Office releases.
Drove the strategy for the localization of Mac Office products and dramatically reduced time to release (from 11 months to 6) and localization costs (Average of one language from ~$800k to $650k.
Initiated and drove numerous process improvement initiatives, increased the efficiency of the localization team by restructuring the internal organization and introduced new processes for vendor engagement.
Managed all contract negotiations and with numerous external vendor companies
Managed a multi-discipline team (16 including Leads)
Helped build business cases for additional SKUs, resulting in 6 additional language SKUs being added, resulting in additional sales
Managed forecasting, budgets and reporting to senior leaders and finance teams.
09/1998 to 09/2003Program ManagerMicosoft | City, ,
Set and managed schedules for all product releases for International Mac releases.
Managed the localization process including quality assurance of vendor work.
Managed relationship with operational teams, US Marketing and subsidiaries.
Education and Training
Expected in Certificate in Technology Management and Innovation National Institute of Technology Management
Innovation in Tech Industry; High - Tech Marketing; Customer Focussed Design; Product Portfolio Management | , , GPA:
Expected in High level diploma | Information SystemsTrinity College, , GPA: Information Systems
Expected in Achieved distinction in all subjects:
Year 3: Project Management, Management Science, Statistics, Data Analysis and DBMS, Management Accounting, Communications Architecture.
Years 1 &2: Programming with C, C++, Java, Visual J, Visual Basic, COBOL, Mathematics, Enterprise Applications and Architectures and Systems Analysis | , , GPA:
Expected in High level diploma | Print Management Communications, General Marketing, Management Science, Management Accounting, Production and Operations Management, Graphic Design, Graphic Reproduction, Quality Assurance and CostingDublin Institute of Technology, , GPA: Print Management Communications, General Marketing, Management Science, Management Accounting, Production and Operations Management, Graphic Design, Graphic Reproduction, Quality Assurance and Costing
Skills
Agile and Waterfall Project Management. Project planning, forecasting, Budgeting, Vendor contract negotiation. Customer service and support. Advanced problem-solving, great organizational skills.
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School Attended
Trinity College
Dublin Institute of Technology
Job Titles Held:
Senior Program Manager - Personal Devices
Senior Program Manager
Group Program Manager
Program Manager
Degrees
Certificate in Technology Management and Innovation National Institute of Technology Management
Innovation in Tech Industry; High - Tech Marketing; Customer Focussed Design; Product Portfolio Management
High level diploma
Achieved distinction in all subjects:
Year 3: Project Management, Management Science, Statistics, Data Analysis and DBMS, Management Accounting, Communications Architecture.
Years 1 &2: Programming with C, C++, Java, Visual J, Visual Basic, COBOL, Mathematics, Enterprise Applications and Architectures and Systems Analysis
