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senior program manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Passionate, results-oriented, Senior Program Manager with a passion for innovation, a knack for problem solving, and the ability to thrive in ambiguity, to drive new initiatives and experience and ability to create and present a roadmap that aligns with strategic objectives that communicate a path towards delivering capabilities to business. PMP, Scrum, JIRA and JAMA experienced to provide strong technical direction and strategy development to Agile/Waterfall and DevOps teams across development units. Proven leader at measuring key operational metrics (e.g., order cycle time, ship estimate accuracy, on time and complete shipment, inventory record defect rate).

Skills
  • IASSC Lean Sigma Six Green Belt (ICGB)
    PMI - Project Management Professional (PMP)
    Certified ScrumMaster (CSM)
    PMI – Agile Certified Practitioner (PMI-ACP)
    APICS Supply Chain Professional Certification
    Acquisition Management Certification
Education
Arizona State University Tempe, AZ Expected in MBA : Masters of Business Administration (MBA) - GPA :
Colorado State University - Pueblo Pueblo, CO Expected in Bachelor of Science : Business Management - GPA :
Work History
Comcast - Senior Program Manager
Augusta, GA, 07/2018 - Current
  • Performed program research and analyzed data collection to develop cost estimates and budgets
  • Identified system needs and designed processes to support business requirements
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters
  • Met with project stakeholders on regular basis to assess progress and make adjustments
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Chaired technical leadership group in directing process development and technology transfer activities within technical operations and CMO manufacturing facility
  • Tasked to turn around low growth operation by solidifying workflow processes, strengthening client relationships, and improving communications supporting client advocacy
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements
  • Maximized efficiency by coaching and mentoring 10 personnel on Agile principles, industry practices, company procedures
  • Empowered 22 project team members for technical development in agile environment consisting of a $82.5M IT program
Tiaa - Project Program Manager
Miami, FL, 01/2013 - 07/2018
  • Analyzed projects to determine resource requirements and procured necessary equipment and software
  • Directed 6 simultaneous projects covering IT Serves with within budget of 100M, which boosted business opportunities by 32%
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
  • Managed multiple projects each year while maintaining adherence to budget, schedule and scope requirements
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
  • Attained improvement in technical project delivery processes by leading global infrastructure engineering project management process improvement
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters
  • Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
Bass Pro Shops - Senior Team Leader
Bradenton, FL, 10/1992 - 01/2013
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching team goals
  • Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration
  • Endured highly stressful situations and worked in physically demanding settings, remaining calm and composed
  • Organized and supervised staff personnel in installation and utilization of radio equipment, satellite communications, networks and wire communications systems
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Acted as training subject matter expert and provided extensive technical support to different forces

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Resume Overview

School Attended

  • Arizona State University
  • Colorado State University - Pueblo

Job Titles Held:

  • Senior Program Manager
  • Project Program Manager
  • Senior Team Leader

Degrees

  • MBA
  • Bachelor of Science

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