Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Multifaceted and results-driven Senior Program Manager with extensive experience successfully developing, capturing and managing Information Technology professional services programs and projects within the federal government. Accomplished in working with company leaders to establish business goals and devise strategies driving revenue generation and growth. Experience in driving product, process, and customer service improvements while building partnerships with key business decision makers. Demonstrated expertise in developing cost-effective solutions that align with business requirements. Recognized for ability to develop strategic road maps, solutions, and programs to drive internal improvements.

  • Budgeting & Forecasting
  • Customer Relations
  • Business Development
  • Operational & Strategic Planning
  • Project Management
  • Consulting
  • Staff Management
  • Requirements Analysis
  • Department of Defense
  • Cost Containment
  • Billing and invoicing
  • Negotiation
  • Change Management
  • Resource Allocation
  • Risk Management
  • Vendor Management
Work History
04/2016 to Current
Senior Program Manager Safran Group Brea, CA,
  • Serves as Senior Program Manager to support Remotely Piloted Aircraft Squadron Operations Center (RPA-SOC) and JCETTI Distributed Common Ground System (DCGS) Programs
  • Responsible for annual budget of over $7 million provides Engineer and Logistical support
  • Provides monthly budgeting & cost analysis to customers which allowed the projection of current and future cost saving
  • Identifies new opportunities for business in local community through careful research and networking
  • Develops short, intermediate and long range planning related to RPA-SOC missions and DCGS goals
  • Manages 2 DoD Programs and coordinates with associated staff responsible for management of RPA-SOC & DCGS programs
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
10/2013 to 04/2016
Senior Project Manager Consultant Cape Fox Government Services City, STATE,
  • Responsible for providing strategic direction, prioritizing resources, and overseeing day-to-day field service activities for the development, implementation, maintenance, and operation of a global, robust and secure IT infrastructure, leveraging IT efficiencies in support of a global enterprise IT service management program
  • Led a project team of Engineers, Network Technicians, System Administrators, and Senior Technicians for the Remote Piloted Aircraft Squadron Operations Center (RPA SOC)
  • Maintained tactical control of project budgets and time lines to keep teams on-task and achieve schedule targets
  • Fostered new business through participation in job forums and initiating communications with prospective clients via phone and email
  • Initiated operational improvements using lean methodologies to drive efficiency and reduce costs by 15%
  • Manages customers' expectations by coordinating installation team's efforts, providing updates in form of meetings, briefings, reports and/or emails
  • Oversaw on-site and off-site teams of up to 24 professionals working on diverse IT projects
04/2009 to 10/2013
Director, Program and Project Management US Air Force City, STATE, Belgium
  • Provided strategic direction, daily management of operations support, solution engineering, resource prioritization, and day-to-day service delivery of secure IT programs
  • Successfully managed service design teams, service operations teams (helpdesk, network and desktop O&M, lifecycle services), and project integration teams delivering multiple complex IT projects
  • Recognized for ability to motivate staff to think differently and deliver cutting-edge solutions, Utilized project management tools to track IT project variables
  • Possess ability to explain complicated technical concepts to employees across all functions
  • Proven professional track record enhanced by extensive military training, manages the organizations IT department consisting of 35 personnel
09/2007 to 04/2009
Senior Information Technology Advisor US Air Force City, STATE, Belgium
  • Provided strategic advisement for clients on technology strategy and digital innovation process to drive operational improvements and deliver business value
  • Partner with clients to conduct operational assessments to determine need for new technologies and system enhancements
  • Interacted with international clients and leadership teams to establish guidance and short- long-range technology plans
  • Teams with range of consultant services including IT, strategy, IT Transformation, Program Management and Technology Implementation
  • Collaborated with State Department and Army Core of Engineers Project leads to validate US strategic and security requirements for new $1.6B NATO HQ building
  • Selected as Advisor to US NATO Commander, provided guidance on implementation and management of technology systems, solutions, and platforms; supported them through large-scale IT transformation and Digital initiatives
  • Developed IT strategy and road map for US Delegation to NATO command team
  • Subject matter expert on strategic and tactical planning, development, evaluation, and coordination of Information and Technology Systems for US Military Delegation NATO HQ
  • Implemented guidelines of conducting maintenance, administration, and upgrading of network systems, hardware, and software
Expected in 2016
Master of Science: Management/ Project Management
Colorado Technical University - Colorado Springs, CO,
Expected in 2013
Bachelor of Science: IT Management, Specialization Security
Colorado Technical University - Colorado Springs, CO,
Expected in 2004
Associates: Applied Science, Information Systems Technology
USAF Community College - Montgomery, Alabama,
Expected in 1994
Associates: Applied Science, Criminal Justice
USAF Community College - Montgomery, Alabama,
  • PMP (Certificate)
  • Security +
  • Network +
  • CCNA

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Resume Overview

School Attended

  • Colorado Technical University
  • Colorado Technical University
  • USAF Community College
  • USAF Community College

Job Titles Held:

  • Senior Program Manager
  • Senior Project Manager Consultant
  • Director, Program and Project Management
  • Senior Information Technology Advisor


  • Master of Science
  • Bachelor of Science
  • Associates
  • Associates

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