senior program manager resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Multifaceted and results-driven Senior Program Manager with extensive experience successfully developing, capturing and managing Information Technology professional services programs and projects within the federal government. Accomplished in working with company leaders to establish business goals and devise strategies driving revenue generation and growth. Experience in driving product, process, and customer service improvements while building partnerships with key business decision makers. Demonstrated expertise in developing cost-effective solutions that align with business requirements. Recognized for ability to develop strategic road maps, solutions, and programs to drive internal improvements.
Skills
Budgeting & Forecasting
Customer Relations
Business Development
Operational & Strategic Planning
Project Management
Consulting
Staff Management
Requirements Analysis
Department of Defense
Cost Containment
Billing and invoicing
Negotiation
Change Management
Resource Allocation
Risk Management
Vendor Management
Work History
Senior Program Manager, 04/2016 - Current Safran Group – Brea, CA,
Serves as Senior Program Manager to support Remotely Piloted Aircraft Squadron Operations Center (RPA-SOC) and JCETTI Distributed Common Ground System (DCGS) Programs
Responsible for annual budget of over $7 million provides Engineer and Logistical support
Provides monthly budgeting & cost analysis to customers which allowed the projection of current and future cost saving
Identifies new opportunities for business in local community through careful research and networking
Develops short, intermediate and long range planning related to RPA-SOC missions and DCGS goals
Manages 2 DoD Programs and coordinates with associated staff responsible for management of RPA-SOC & DCGS programs
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
Senior Project Manager Consultant, 10/2013 - 04/2016 Cape Fox Government Services – City, STATE,
Responsible for providing strategic direction, prioritizing resources, and overseeing day-to-day field service activities for the development, implementation, maintenance, and operation of a global, robust and secure IT infrastructure, leveraging IT efficiencies in support of a global enterprise IT service management program
Led a project team of Engineers, Network Technicians, System Administrators, and Senior Technicians for the Remote Piloted Aircraft Squadron Operations Center (RPA SOC)
Maintained tactical control of project budgets and time lines to keep teams on-task and achieve schedule targets
Fostered new business through participation in job forums and initiating communications with prospective clients via phone and email
Initiated operational improvements using lean methodologies to drive efficiency and reduce costs by 15%
Manages customers' expectations by coordinating installation team's efforts, providing updates in form of meetings, briefings, reports and/or emails
Oversaw on-site and off-site teams of up to 24 professionals working on diverse IT projects
Director, Program and Project Management, 04/2009 - 10/2013 US Air Force – City, STATE, Belgium
Provided strategic direction, daily management of operations support, solution engineering, resource prioritization, and day-to-day service delivery of secure IT programs
Successfully managed service design teams, service operations teams (helpdesk, network and desktop O&M, lifecycle services), and project integration teams delivering multiple complex IT projects
Recognized for ability to motivate staff to think differently and deliver cutting-edge solutions, Utilized project management tools to track IT project variables
Possess ability to explain complicated technical concepts to employees across all functions
Proven professional track record enhanced by extensive military training, manages the organizations IT department consisting of 35 personnel
Senior Information Technology Advisor, 09/2007 - 04/2009 US Air Force – City, STATE, Belgium
Provided strategic advisement for clients on technology strategy and digital innovation process to drive operational improvements and deliver business value
Partner with clients to conduct operational assessments to determine need for new technologies and system enhancements
Interacted with international clients and leadership teams to establish guidance and short- long-range technology plans
Teams with range of consultant services including IT, strategy, IT Transformation, Program Management and Technology Implementation
Collaborated with State Department and Army Core of Engineers Project leads to validate US strategic and security requirements for new $1.6B NATO HQ building
Selected as Advisor to US NATO Commander, provided guidance on implementation and management of technology systems, solutions, and platforms; supported them through large-scale IT transformation and Digital initiatives
Developed IT strategy and road map for US Delegation to NATO command team
Subject matter expert on strategic and tactical planning, development, evaluation, and coordination of Information and Technology Systems for US Military Delegation NATO HQ
Implemented guidelines of conducting maintenance, administration, and upgrading of network systems, hardware, and software
Education
Master of Science: Management/ Project Management, Expected in 2016 - Colorado Technical University - Colorado Springs, CO, GPA: Status -
Bachelor of Science: IT Management, Specialization Security, Expected in 2013 - Colorado Technical University - Colorado Springs, CO, GPA: Status -
Associates: Applied Science, Information Systems Technology, Expected in 2004 - USAF Community College - Montgomery, Alabama, GPA: Status -
Associates: Applied Science, Criminal Justice, Expected in 1994 - USAF Community College - Montgomery, Alabama, GPA: Status -
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