Key programs/projects managed. While there are dozens more, these provide good balance of application of skills and accomplishments listed above.
Mass Service Optimization - Program Manager
- Deliver second generation program of hand-held future state technology
- Direct delivery of hand-held devices and applications used by 13,000 field service employees to service 40,000 mass accounts
- Manage all aspects of build of new applications and capabilities on consumer type smart phone using standard SDLC principles
- Deliver dozen or more other projects to enhance capabilities and keep existing system running
- Develop project plans, budget, governance, communication plans and project teams
- Lead vendor evaluation process to choose vendor partner and product used for future field service. Multiple participating vendors indicate it was one of most organized and thorough evaluations ever participated in. Completed vendor selection
- Lead project to provide all contracted reporting requirements for competitive takeover of Dollar Tree chain that added 7000 new Hallmark accounts. Deliver under tight time lines and under highly visible circumstances with both new chain leaders and Hallmark senior leaders
- Manage all aspects of design, development and delivery of retailer portal in which retailers could obtain required reports utilizing combination of MicroStrategy and Salesforce technology
- Manage all aspects of project to deliver new capabilities for communication of work to 13,000 field employees located around US. Provide quick and efficient way to communicate unplanned work to field and ability to track progress and completion of work
- Execute communication plans for senior management, stakeholders, vendors and project teams
- Identify risks and define risk mitigation plans
Field Service Optimization - Program Manager
- Deliver and manage program to provide first generation of hand-held smartphone type technology to support servicing of 40,000 mass accounts
- Manage and integrate external SAP contracted work to develop new hand-held applications built on SAP technologies. Use of Agile principles by team in Palo Alto California
- Manage work with help desk vendor to set up and provide support services for new hand-held technologies as well as staging, kitting and shipping services for new hand-held technologies
- Direct work with Motorola engineers under "lighthouse" account agreement to deliver new commercial hand-held device. Made Hallmark first users of device when it hit market and team was instrumental in determining requirements for device
- Manage Hallmark team of 20 plus consisting of external contractors and internal employees responsible for all backend integration development. Provide massive volumes of data consisting of 100,000 plus SKUs in 40,000 accounts with pocket locations, inventories and product descriptions as well as vast amount of metadata required to service accounts
- Direct setup and initiation of data plans for new technology as well as managed support services with Verizon for SAP technologies
- Communicate progress and status to senior management, stakeholders, vendors and project teams
- Define and execute change management policies
- Integrate work of multiple projects with multiple teams and multiple vendors
Hallmark SAP Implementation - Project Manager
- Manage delivery of all SAP data required to implement Record To Report, Source To Pay, Supply Chain Planning and Materials To Inventory capabilities
- Successfully manage team of Hallmark employees, contractors and consultants who design, convert and deliver on time data to all teams developing SAP reports, interfaces, extensions and forms
- Develop work plans and schedules
- Identify risk and define mitigation plans
- Execute change management policies
- Communicate effectively with stakeholders and senior leaders on progress and status
- Deliver under tight time lines and despite many hurdles
Replacement of Hallmark Firewalls - Project Manager
- Manage delivery of infrastructure project to replace Hallmark firewalls with new updated technologies while providing uninterrupted business services
- Create and execute project work plans and schedules
- Define and manage project budget
- Effectively preserve functions of every application and system that transfers data into Hallmark or out of Hallmark
- Manage network and security teams who built and deployed new firewalls
- Manage regression testing of hundreds of Hallmark applications
- Plan and direct cutover implementation from old firewalls to new firewalls. Included many phases executed flawlessly
- Communicate to senior leaders, stakeholders and project teams
Conversion of Hallmark To Hyperion - Program Manager
- Manage replacement of Hallmark home grown legacy financial systems with Oracle Hyperion Financial Management software to deliver application for global collection, financial consolidation, reporting, and analysis
- Direct project teams and external integrator to deliver required capabilities
- Provide planning and execution
- Provide communication updates, status and progress to Chief Financial Officer for Hallmark
Conversion of all Supra applications to DB2 - Project Manager
- Plan, execute and deliver conversion of hundreds of Hallmark systems, applications and jobs from an obsolete Supra database technology to DB2
- Work to contract and engage Tata Consulting Services for very first Hallmark project using external staffing
- Successfully manage external team from TCS to convert many legacy systems without business disruption
Creative Planning System and Digital Components Library - Manager
- Manage and direct development of client server system to allow easy access to Hallmark digital assets including artwork and editorial assets
- Provide capability to search and use stored digital assets such as artwork, sentiments and quotes
- Deliver planning tools required to create new card products
- Began as developer of new systems and promoted to manager of 15 person direct report team
- Provided dev/ops support for new systems used by Hallmark creative staff to develop and create new card products
Editorial Data System - Lead Analyst/Developer
- Lead package evaluation and vendor selection for new system to provide storage and management of all Hallmark editorial used on past and present Hallmark product
- Gather, document and develop requirements
- Develop meaningful search capabilities, recording of all editorial usage for every product and versioning of editorial
- Deliver efficient reuse of Hallmark assets as well as legal and copyright infringement security
- Lead developer to learn and develop new applications using new packaged software
