Senior Program Manager Resume Example Viasat

SENIOR PROGRAM MANAGER

Professional Summary

Personal Profile Motivated and result-focused Sr. Program Manager demonstrating leadership and executive qualities/skills by working with Fortune 500 companies. Proven track record of building/improving development teams in order to deliver profit-driven solutions. Strategic thinker, adept in driving customer solutions in terms of scope, time, cost, and quality. Possesses a powerful combination of leadership and technical skills which enable successful advancement in processes, accountability, and eliminating technical debt. Demonstrated ability to catalyze lucrative results to improve business processes and system's throughput.

Skills

Tools:

Jira, Confluence, Microsoft Office Suite (Project/Visio/Word/PowerPoint/Excel), SharePoint, Oracle Business Intelligence, Oracle Cloud Suite, Tableau, Trello, Azure, AWS, GitHub

Languages:

JAVA, SQL, Python, JavaScript, C/C++

Developer Tools:

Visual Studio, Eclipse, WebStorm, PyCharm, CLion, IntelliJ IDE

Methodologies:

Scrum, Agile, Iterative, Waterfall, Six Sigma, Lean

Work History

Senior Program Manager, 10/2016 to Current
Viasat – Englewood, CO

With a focus on multi-platform initiatives using various technologies ranging from backend to front-end development spanning various programming languages
Responsible for process creation and compliance, resource management, KPIs, reporting, earned value management, and lessons learned
Responsible for 4 development teams
Drove a business strategy of mobile applications from vision to deployment for 400,000 users in order to reduce cost by allowing user to manage themselves with self-service tool
Managed nationwide rollout with 5yr NPV of $10MM by reducing calls to the care organization
Spearheaded a portfolio of self-service tools by implementing responsive websites, mobile apps, chatbots, and data management in order to reduce that average call rate of 2 calls per new customer to 0.5 a call per customer
Orchestrated a set of complex projects costing $1MM to decrease calls to care by ensuring high data quality from former customer chats into Natural Language Processing (NLP) application utilizing open source libraries (Tensorflow, Keras, CUDA)
Managed cross domain tasks for operation readiness ranging from Customer Care to IT Security and Legal
Liaised between developers and key business stakeholders effectively bridging the communication and knowledge gap
Conducted weekly governance meetings on behalf of the Program Management Office (PMO)
Collected historical data and performed research to develop program cost estimates and budgets
Devised tools and benchmarks to improve performance and keep teams on task

Principle Consultant, 05/2015 to 10/2016
Serene Corp – San Jose, CA

Planned, architected, and managed large-scale business applications projects to meet the technological and business needs of various customers ranging from non-profits to $1 billion in revenue
Created delivery estimates, staffing/profitability models, KPIs, and resources types based on architectural approach and project scope
Crafted a technical design documents for a custom application using Oracle HCM/Sales Cloud/Financials in order to manage a $200MM a year non-profit
Managed engagement with Blue State Digital to align visual designs and technical designs to increase customer experience of a custom CRM solution by 35%
Drove development team improvements through the implementation of new process-management tools which allowed for increased visibility
Worked with a team of developers to create creative reporting solutions using open source reporting tools like BIRT and JasperReports
Implemented custom analytical and data visual solutions using report specific data modeling in Oracle Business Intelligence
Created various budget metrics for CIO and segment directors by pulling data from various database systems

Technical Practice Director, 05/2009 to 05/2015
Intelenex – Denver, CO

Managed a 35-developer team of resources including Java, DBA, Data Extracts, ETL, and Report/Analytics writers throughout all phases of the project life cycle
Planned and tracked development tasks for 50+ Cloud implementations
Headed programs to increase development team efficiencies by 25% by implementing version control (GitHub), lessons learned, and collaborative teaching
Managed a team of onshore and offshore resources in order to achieve nearly 24hr development support
Coached internal developers through organizational changes as the company shifted data analytics tools and data warehouses
Preformed product demonstrations for prospective and existing customers to aid sales team in closing contracts
Implemented security policies and data governance to ensure that all customer sensitive data is secured during the project life cycle
Created custom implementations of open source operating systems to insure ensure all developers used the same toolset
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components

Education

BA: DIGITAL MEDIA, Business Administration and Information Technology, 2009
University of Nevada - Reno - Reno, NV

Certifications

Certified ScrumMaster

Resume Overview

Companies Worked For:

Viasat
Serene Corp
Intelenex

School Attended

University of Nevada - Reno

Job Titles Held:

Senior Program Manager
Principle Consultant
Technical Practice Director

Degrees

BA : DIGITAL MEDIA, Business Administration and Information Technology , 2009

Senior Program Manager Resume Example

Resume Score: 80%

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