Senior Program Manager Resume Example
Personal Profile Motivated and result-focused Sr. Program Manager demonstrating leadership and executive qualities/skills by working with Fortune 500 companies. Proven track record of building/improving development teams in order to deliver profit-driven solutions. Strategic thinker, adept in driving customer solutions in terms of scope, time, cost, and quality. Possesses a powerful combination of leadership and technical skills which enable successful advancement in processes, accountability, and eliminating technical debt. Demonstrated ability to catalyze lucrative results to improve business processes and system's throughput.
Tools: Jira, Confluence, Microsoft Office Suite (Project/Visio/Word/PowerPoint/Excel), SharePoint, Oracle Business Intelligence, Oracle Cloud Suite, Tableau, Trello, Azure, AWS, GitHub Languages: JAVA, SQL, Python, JavaScript, C/C++ | Developer Tools: Visual Studio, Eclipse, WebStorm, PyCharm, CLion, IntelliJ IDE Methodologies: Scrum, Agile, Iterative, Waterfall, Six Sigma, Lean |
Saic – El Paso , TX
- With a focus on multi-platform initiatives using various technologies ranging from backend to front-end development spanning various programming languages
- Responsible for process creation and compliance, resource management, KPIs, reporting, earned value management, and lessons learned
- Responsible for 4 development teams
- Drove a business strategy of mobile applications from vision to deployment for 400,000 users in order to reduce cost by allowing user to manage themselves with self-service tool
- Managed nationwide rollout with 5yr NPV of $10MM by reducing calls to the care organization
- Spearheaded a portfolio of self-service tools by implementing responsive websites, mobile apps, chatbots, and data management in order to reduce that average call rate of 2 calls per new customer to 0.5 a call per customer
- Orchestrated a set of complex projects costing $1MM to decrease calls to care by ensuring high data quality from former customer chats into Natural Language Processing (NLP) application utilizing open source libraries (Tensorflow, Keras, CUDA)
- Managed cross domain tasks for operation readiness ranging from Customer Care to IT Security and Legal
- Liaised between developers and key business stakeholders effectively bridging the communication and knowledge gap
- Conducted weekly governance meetings on behalf of the Program Management Office (PMO)
- Collected historical data and performed research to develop program cost estimates and budgets
- Devised tools and benchmarks to improve performance and keep teams on task
Serene Corp – City , STATE
- Planned, architected, and managed large-scale business applications projects to meet the technological and business needs of various customers ranging from non-profits to $1 billion in revenue
- Created delivery estimates, staffing/profitability models, KPIs, and resources types based on architectural approach and project scope
- Crafted a technical design documents for a custom application using Oracle HCM/Sales Cloud/Financials in order to manage a $200MM a year non-profit
- Managed engagement with Blue State Digital to align visual designs and technical designs to increase customer experience of a custom CRM solution by 35%
- Drove development team improvements through the implementation of new process-management tools which allowed for increased visibility
- Worked with a team of developers to create creative reporting solutions using open source reporting tools like BIRT and JasperReports
- Implemented custom analytical and data visual solutions using report specific data modeling in Oracle Business Intelligence
- Created various budget metrics for CIO and segment directors by pulling data from various database systems
Intelenex – City , STATE
- Managed a 35-developer team of resources including Java, DBA, Data Extracts, ETL, and Report/Analytics writers throughout all phases of the project life cycle
- Planned and tracked development tasks for 50+ Cloud implementations
- Headed programs to increase development team efficiencies by 25% by implementing version control (GitHub), lessons learned, and collaborative teaching
- Managed a team of onshore and offshore resources in order to achieve nearly 24hr development support
- Coached internal developers through organizational changes as the company shifted data analytics tools and data warehouses
- Preformed product demonstrations for prospective and existing customers to aid sales team in closing contracts
- Implemented security policies and data governance to ensure that all customer sensitive data is secured during the project life cycle
- Created custom implementations of open source operating systems to insure ensure all developers used the same toolset
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
University of Nevada - Reno - City
- Certified ScrumMaster
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Word choice
- Typos
Resume Overview
School Attended
- University of Nevada - Reno
Job Titles Held:
- Senior Program Manager
- Principle Consultant
- Technical Practice Director
Degrees
- BA : DIGITAL MEDIA, Business Administration and Information Technology , 2009
Similar Resumes
